I need help deleting songs purchased in error from a first edition iPad. Help, I need help deleting songs purchased in error from a first edition iPad. Help
I have the first edition iPad. I tried to follow instructions to delete album purchased by mistake and purchased it again instead of deleting please help!
Hello, Magicstar33.
Thank you for visiting Apple Support Communities.
Here are the steps on how to delete music from your iPad.
iPhone, iPad, or iPod touch
Before you delete, find out if you'll be able to download the song you deleted again (it depends on where you live). To delete a song:
Tap the Music app.
Tap the Songs category.
Swipe left to right over the song you want to delete.
Tap Delete.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Cheers,
Jason H.
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I already chande my Apple ID password but still getting the same message in my Itunes
There is no number to call.
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I am receiving this error code on a song I purchased a few days ago and all i want is to listen to the song and itunes has been giving me more problems than i would wish to talk about lately so if someone could help me fix it that would be great if not i hope itunes and apple decide to fix it because it is ******** that a song i purchased from THEM doesn't work on THEIR service.
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3. Will the data on my iPod be preserved?
No. You will receive a replacement iPod that will not contain any of your data, songs, or after-market personalizations. Before you submit your iPod for service, it is your responsibility to keep a separate backup copy of the data stored on your iPod and reinstall that data.
From:
http://www.apple.com/support/ipod/service/faq/#warranty7
Q2- Updating iTunes should not change/delete your library. However, thisngs sometimes happen. You should have the computer files backed up
Q3- When you update an iOS, the first step is making a backup of the iPod. However, the backup does not include the apps themselves or music since those are always synced to the iPod from your iTunes library. You need to use a third-party program to copy the non-iTunes purchased music to your computer. That is the way it is. -
Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
Hi - I keep receiving the following error message on a song I purchased from itunes and am now trying to drag and drop to my iPad: "you must download items from icloud before you can copy then to iPad" what does this mean - please help! Thank you
Hi Poonam26c,
If you do not have a local copy of a song which you have purchased (i.e. it is available via iTunes in the Cloud), you may need to redownload it before you can transfer it to your device. You may find the following article helpful:
Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Regards,
- Brenden -
My iTunes got deleted off my computer before I had updated my iPhone. When I reinstalled it everything was gone! I lost all my itune purchased apps and songs!! Is there anyway apple can help me get them back??? And who can I contact?? Please help I really need my music back!!
It has always beenv ery basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to put everything back.
If you have failed to backup, then you can redownload some content. Open itunes store, click Purchased, under Quick Links -
I downloaded a song on iTunes, it won't play (it's name is grey), it shows up in purchased and says "play", but it won't play, I can't delete it, and I can't re-download it.....this is confusing please help!!
Hello CTGame,
Welcome to Apple Support Communities.
It sounds like there’s a grayed out song in your iTunes library that can’t be played or downloaded again like other past purchases. Try taking a look at the article linked below and verify the computer is authorized to play that content.
How to troubleshoot iTunes Match - Apple Support
Songs appear to be missing
Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:
Locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column. Write it down.
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and enter its password. Click Authorize.
Choose Store > Update iTunes Match.
So long,
-Jason -
Recently rented a film and bought an album on iTunes. The items appear in my purchased items and in my download items however they have a download error tap to retry. When I retry I box appears quoting name of item and unable to download at this time. What do I need to check? I have had no problems downloading before and my Internet signal is strong. Help please!!
For the rental:
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
For the music:
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
I used to just be able to swipe left on a song I have in my Music library and delete a song if I didn't want it straight from my iPhone. How come I can't do that to some of the purchased songs I have?
Hello there, dleaupepe28.
You are correct on the fact that you can delete a song directly from your iPhone by swiping from right to left over the song:
Remove a song that’s been downloaded. Swipe left, then tap Delete.
iPhone User Guide - Music
http://help.apple.com/iphone/7/#/iph6e2dfb83
If the song was purchased from the iTunes Store and has a cloud icon to the right of it, it is being streamed from iTunes in the Cloud and not actually on your device. You can hide the song by accessing the iTunes Store on the computer:
To hide your purchases
Open iTunes on your Mac or PC.
From the Store menu, choose Store > Sign In, and then enter your Apple ID and password.
Go to the iTunes Store.
Click Purchased from the Quick Links section on the right side of the iTunes Store.
Choose a content type by clicking on Music, TV Shows, Apps, or Books from top.
Hover your cursor over the item you want to hide.
You will see an "X" either to the right or left top corner of the item.
Click the "X" to hide that item. A confirmation dialog will appear once you click the "X."
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4919
You will need to quit and relaunch the Music app on your iPhone after hiding the purchase on your computer before seeing the changes.
Thank you for reaching out to Apple Support Communities.
Cheers,
Pedro. -
The album downloaded except one song. It says purchased rather than play and there is no option to try and download the one song that had an error. I deleted the song name from our library, but it still won't let me download. Any advice?
Hi VeryBerry1,
Welcome to the Support Communities!
The articles below may be able to help you with this.
Click on the links to see more details and screenshots.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
You can view your iTunes Store account and request assistance by following the instructions below:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy -
They have the icloud symbol beside them. Does that make a difference?
Hello Jensones,
Thank you for providing the details of the issue you are experiencing with music on your iPhone 5s. It sounds like you're seeing your iTunes in the Cloud purchases.
The items you see with the iCloud icon next to them are purchased songs that you can stream from iTunes in the Cloud and do not have a delete option because they are not actually on your device. You can hide all these songs in Settings on the iPhone:
Just show music that’s been downloaded from iCloud: Go to Settings > Music, then turn off Show All Music.
These steps are from the iPhone User Guide:
iPhone User Guide
http://help.apple.com/iphone/7/#/iph6e2dfb83
If there are just specific songs you would like to hide, you can hide them using the iTunes Store on your computer:
To hide your purchases
Open iTunes on your Mac or PC.
From the Store menu, choose Store > Sign In, and then enter your Apple ID and password.
Go to the iTunes Store.
Click Purchased from the Quick Links section on the right side of the iTunes Store.
Choose a content type by clicking on Music, TV Shows, Apps, or Books from top.
Hover your cursor over the item you want to hide.
You will see an "X" either to the right or left top corner of the item.
Click the "X" to hide that item. A confirmation dialog will appear once you click the "X."
Once you hide the songs on your computer, I recommend quitting and relaunching the Music app on your iPhone. You can find more information about hiding purchases here:
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/ht4919
Thank you for using Apple Support Communities.
Best,
Sheila M. -
How do you delete songs that you purchased through iTunes but don't show up when you connect the iphone to iTunes? They don't show up in the music section when you click on "On this phone". Side Note: I have my phone setup to manually manage music. Please help.
Hi, Mrs.Frankie57.
Thank you for visiting Apple Support Communities.
If you want to delete a song from your iOS device on iOS 7, tap Songs, swipe the song from right to left, then tap Delete. The song is deleted from iPhone, but not from your iTunes library on your Mac or PC, or from iCloud.
iPhone User Guide
Cheers,
Jason H. -
I called in for help last week. I am trying to move my library from my old compurter (PC)to my new laptop. I am 71 songs short. I go to itunes, they to purchased, then click on "not in my library" then hit download. I keep getting an error message that says "this is not available try again later". Any suggestions?
Hello 8175405345,
We've an article which provides tips that can help get your content downloading from the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". But when I have my external hard drive plug in the song will play with no problem. What do I need to do to play my music without having the external harddrive plug in ???????? Please help
Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems... -
Hi everyone..I really need some help! My computer went in for repair and cleaning. The music in my itunes library at the time was backed up on discs. I had not resynced my ipod touch with computer since that occurred in May of this year. Since then I have purchased an iphone and some new music was purchased as well. My phone has the new music (which is about 100 songs). Yesterday I decided I was ready to get everything organized and put all my music on my ipod and my apps on my phone. I have, as it would appear, reloaded all my music back into my library (a little over 1000 songs) as I can see the music and I can open and play it through itunes. I have resynched my ipod touch. All the music that was on my ipod touch has now been taken off and the only music that synched with it is the music I have purchased since I bought my iphone (only about 100 songs). Can't get all music on my ipod at all. Additionally, my account is not recognizing the touch as one of my devices. Any help at all would be appreciated!
You can contact Apple and request a 1-time redownload of your lost purchases. Of course, they prefer you follow some of these recommendations on backing up your purchases.
I think the e-mail form on this page is the best place to start for requesting the replacement download.
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