I need help!  I downloaded the adobe reader XI from the internet and I still cannot open my pdf file

I need your help I downloaded adobe reader Xl and I still cannot open my pdf files.  Please help as soon as possible I need it for work

When I try to open the file it just states that adobe is not responding.  the file open up to the top of the page of the document but I cannot scroll down to read the document.   Please I hope you can help me I followed the instructions.
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