I need help! I need to file a complaint, but have no idea how.

So I am 17 years old, and my mom got me a phone in November because my old phone broke. When we went into the store the guy who sold it to us ripped us off. He told me that we would only have to pay $20 every month for a year if we didn't do the two year contract. But today we found out that my mom would have to pay $22 a month for two years, which is a huge rip off since if we knew that then we would've done the two year contract since that would only be $50 dollars after mail-in rebate. Then she spent two hours talking to customer support, and they just kept on dancing around her question on why her bill went from about $170 to about $400, and then we asked them how to file a complaint since they weren't helping us, and they refused to tell us saying we couldn't. I just want to know so that my mom can calm down. We love Verizon, and this is just ridiculous. I would love it if someone from Verizon or anyone that knows how to do it answers this.
Thank you for reading this,
Hannah

hannah_jane16 - You'll need to send a Follow request (in the upper right-hand corner of their page) to ArnettH_VZW that they'll have to approve. They, in turn, will have to send you a Follow request that you'll have to approve. Once you both are Following each other, then you can send them a Direct Message.
How To: Direct Message

Similar Messages

When I connect my iphone to my mac it says itunes will not work with my iphone cause it needs version 10.6.3 itunes,. problem is i have no idea how to down load that to my iphone when my mac will not connet to it cause it nees the down load help please

when I connect my iphone to my mac it says itunes will not work with my iphone cause it needs version 10.6.3 itunes,. problem is i have no idea how to down load that to my iphone when my mac will not connet to it cause it nees the down load help please

Ive got the same problem, just got my iphone unlocked, and they told me to sync it to itunes to get it permently unlocked, well everytime i plug my iphone in it says; it wont work as it needs up dating to 10.6.3, which i have already updated, but still doesnt work, so how can i get my phone unlocked?

Can anyone help, I have an I-phone 4s and trying to sync to ITunes. It tells me I need to update I tunes on the phone to 11.1 but have no idea how to do this....?

Hi, can anyone help...trying to sync I phone 4s with I tunes, it comes up with message to upgrade iTunes on phones to 11.1 but have no idea how to? Can anyone help with how I do this or any other way to get all music onto iPhone?? Thanks.

Yes, it will keep the music.
Close all open apps or programs. Open iTunes, look for Check for Updates in the menu and click on that. Then follow the prompts.
When the update is done. Open iTunes and in the menu look for show sidebar and click on that, then connect your iPhone to iTunes, click on your phone's name on the Sidebar, review all the tabs to make sure your sync option are what you want them to be (music, movies, photos, books, etc.) and after that click sync or apply and wait for the sync to finish.

I'm trying to order a calendar off iphoto and have never had any issues, now it wont allow me to input a canadian address for ordering help help help this is an xmas gift and i have no idea how to fix this have tried numerous things

I'm trying to order a calendar off iphoto and have never had any issues, now it wont allow me to input a canadian address for ordering help help help this is an xmas gift and i have no idea how to fix this have tried numerous things

No I didn't even read through your post, to long.
You said that "No matter what program I try to install, as soon as the installer opens it crashes". Were you talking about the install for this/these 3D programs or ANY program? As it is worded it sounded like ANY program. That tells me there is a problem with your Mac, software or hardware.
Now you say others install programs, which is it. Programs other then the 3D ones install or no programs install?
Could simply be your Mac is to old to run these programs and the installer knows that. You never said what model or year Mac it is.

I bought a song from Amazon, but have no idea how to get it onto my ipod! HELP!!

I just got a song off amazon, and I went through all the trouble to download iTunes onto my computer. I can't figure out how to get my song from amazon to my ipod. I just got this ipod touch, it was my deceased sons, so I have no idea what I'm doing. Does anyone know how to do this? If you do, please help!! Thanks so much, Heather

To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
Then sync to your iPod
iTunes: Syncing media content to iOS devices and iPod

Firefox crashed before I could load my previous session - how may I restore it? I have backed up relevant session files, but have no idea how to use them.

I was using Firefox shortly before deciding to restore my previous session (100+ tabs!), but the browser froze and went blank with the "Not Responding" label on top. This happened to me before, and I decided to just quit the session. I knew that I would lose the session I wanted, but I backed up the important session files found in the Mozilla directory (or at least whatever has "session" and "restore" in its name) while the browser was stuck (before quitting).
What I'd like to understand is HOW TO USE these files to get my session back. I've tried replacing the session files with the back-up copies to no avail. Once long ago I managed to recover a session successfully, but with Firefox constantly changing, I may have lost touch with this.
I use Firefox 34 and Windows 8.1, but I'll need others' help in identifying the session backup/restore files I need to use from the ones I backed up.
I believe that the "recovery.bak" is vital, because it contains the tab/page names I was viewing.
I would greatly appreciate whoever would help me in this, especially if they can teach me the proper methods to follow if this ever happens again (which most likely will!)

You can look at this post in this MozillaZine forum thread about inspecting a sessionstore file and possibly extract URLs.
*http://forums.mozillazine.org/viewtopic.php?f=38&p=12098147&start=60#p12098147
You can open the Browser Console (Firefox/Tools > Web Developer).
Paste the JavaScript code in the command line and press the Enter key to run the code.
*Toggle the devtools.chrome.enabled pref on the <b>about:config</b> page to true to enable the command line
*https://developer.mozilla.org/Tools/Browser_Console#Browser_Console_command_line

My ipod touch 4th generation no longer holds it's charge for more than 40mins,needs new internal battery but I have no idea how to go about this. i love my ipod and don't want it to loose power completely, can anyone help?

My ipod touch 4th generation no longer holds it's charge for more than 40mins from full power, think it needs a new internal battery but have no idea how to go about this and am no longer covered by my guarantee. Can anyone advise me on what's best? Thanks in advance

Using the battery level meter in this manner is comparable to using your car's fuel gauge to calculate miles per gallon. The only thing that matters is the total amount of operating time from full charge to auto-shutdown.
Use an Apple wall-mount charger. Do NOT use a computer's USB port. Then, operate it normally until auto shut-down (ignore any low level alerts that may appear). An irony is that doing that test to determine the total operating time is also the exact procedure necessary to calibrate the battery level meter.
I'm not claiming that you do not have a problem. I am stating, however, that we don't yet know whether or not a battery problem exists.
According to Apple:
Use Your iPod Regularly
For proper reporting of the battery’s state of charge, be sure to go through at least one charge cycle per month (charging the battery to 100% and then completely running it down).
Elsewhere, Apple elaborates and explains that two half-discharges (or four quarter-discharges, etc.) equals one full discharge.

How do I convert a VLC file to imovie. I have managed to download the mini dvd disc from the video camera onto a USB and have saved the file on my desktop but have no clue how to get it into iMovie so I can edit and send via email. Any ideas!!!

How do I convert a VLC file to iMovie.
I've managed to download the mini dvd from the video camera onto a USB and have save onto my Desktop.
But have no idea how to convert to iMovie so I can edit and attach video to an email and Facebook.

Edit WMV
http://www.microsoft.com/windowsxp/using/moviemaker/getstarted/default.mspx
and http://www.microsoft.com/windows/windowsmedia/forpros/encoder/default.mspx
Also... I have NOT used those products, I only forward due to other mentions
Convert http://premierepro.wikia.com/wiki/FAQ:How_do_I_convert_my_files%3F
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
$99 http://www.corel.com/servlet/Satellite/us/en/Product/1175714228541#tabview=tab0
$99 http://www.womble.com/products/mvw.html
$80 http://www.nchsoftware.com/prism/index.html
$75 http://www.videoredo.com/en/index.htm
$75 http://www.magix.com/us/movie-edit-pro/
$70 http://www.nchsoftware.com/prism/index.html Converter
$40 http://www.daniusoft.com/dvd-ripper.html#135
$40 http://www.deskshare.com/dmc.aspx Digital Media Converter
$00 http://www.squared5.com/ MPEG Streamclip Converter
$00 http://www.erightsoft.com/SUPER.html Multi-Converter
$00 http://www.virtualdub.org/ Mpeg to AVI Converter

This Adobe muse site file requires a newer version of Adobe Muse. I want to comeback to old version Adobe muse i need help to open my file thanks

This Adobe muse site file requires a newer version of Adobe Muse. I want to comeback to old version Adobe muse i need help to open my file thanks

Hi,
You may need to design the site again in older version OR may be copy and paste in place from new to old except what is new in the latest version.
Hope that helps!
Kind Regards,

I need help with a PDF file that is an image, the "Read Out Loud' option does not work, please help!

I need help with a PDF file that is an image, the "Read Out Loud' option does not work, please help!

You mean an image such as a scanned document?
If that is the case, the file doesn't contain any text for Reader Out Loud to read. In order to fix that, you would need an application such as Adobe Acrobat that does Optical Character Recognition to convert the images to actual text.
You can also try to export the file as a Word document or something else using ExportPDF which I believe offers OCR and is cheaper than Acrobat.

Need help in laoding flat file data, which has \r at the end of a string

Hi There,
Need help in loading flat file data, which has \r at the end of a string.
I have a flat file with three columns. In the data, at the end of second column it has \r. So because of this the control is going to the beginning of next line. And the rest of the line is loading into the next line.
Can someone pls help me to remove escape character \r from the data?
thanks,
rag

Have you looked into the sed linux command? here are some details:
When working with txt files or with the shell in general it is sometimes necessary to replace certain chars in existing files. In that cases sed can come in handy:
1 sed -i 's/foo/bar/g' FILENAME
The -i option makes sure that the changes are saved in the new file – in case you are not sure that sed will work as you expect it you should use it without the option but provide an output filename. The s is for search, the foo is the pattern you are searching the file for, bar is the replacement string and the g flag makes sure that all hits on each line are replaced, not just the first one.
If you have to replace special characters like a dot or a comma, they have to be entered with a backslash to make clear that you mean the chars, not some control command:
1 sed -i 's/./,/g' *txt
Sed should be available on every standard installation of any distribution. At lesat on Fedora it is even required by core system parts like udev.
If this helps, mark as correct or helpful.

Need help- have no idea how to install original airport on G3 Powerbook

I just bought an ornignal airport card on ebay. I have no idea how to install it (i think it goes under the keyboard, but specifically where?) also, it didn't come with any software...do I need some kind of driver? I am so confused. All I know is that I spent over $100 for this thing and would love it if I could get it to work. Really want to go wireless...can anyone please help. (already checked all over the support page and called apple and asked them to point me in the right direction, but have gotten no where. thanks in advance.

Thea,
I get the impression you cannot return the AirPort card...this would be my first choice. Since the card is not recognized, either the card is bad or your powerbook has a hardware issue (doubtful).
Do you have an Apple Store nearby?
You might also contact your local User Group...there should be good help available:
http://www.apple.com/usergroups/
Your alternatives are these:
- find another original AirPort card (limited to the slower 11Mbps speed) to try;
- remove the internal AirPort card and buy a one of these wireless PC cards that run at the faster 54Mbps speed and are simply inserted in the PCMCIA card slot on the side of the 'book:
http://www.sonnettech.com/product/aria_extreme.html
http://www.macsense.com/product/broadband/WPE800.html
http://www.asante.com/products/productsLvl3/AL5403_XG.asp
http://www.buffalotech.com/wireless/products/airstation/WLICBG54A.html
The above cards have the Broadcom chipset that Apple's AirPort software supports. If you have already installed AirPort 3.1.1, you are ready to go.

I buy for mac app but not for the iPad, so how do I reinstall a program that has already purchased? I need help because I bought the imovie'11 but when he opened it only brought 8 movie trailer templates instead of the 15 it says on the program. How do I

I buy for mac app but not for the iPad, so how do I reinstall a program that has already purchased? I need help because I bought the imovie'11 but when he opened it only brought 8 movie trailer templates instead of the 15 it says on the program. How do I solve this problem? Once paid for a program incomplete. I also liked that the AppStore itself had a button to reinstall programs already bought, because it is very hard to understand how to do this in the store, only option is to install and hide purchase, and how do I reinstall, attention'm talking about reinstalling a computer mac, not an ipad or iphone.
Thank you.

Prodesigntools.com , go ahead and download the software from there and use your serial number to serialize it.

Need help accessing the router web page. I have been tol...

Need help accessing the router web page. I have been told my router is acting like a switch and the IP address is not in the proper range. I have tried reseting the router (hold for 30 sec and unplug for 5 mins). Didn't work.
thanks

What router are you using? Almost all Linksys routers use 192.168.1.1 as the default local IP address, but there is at least one that uses 192.168.16.1 , namely the WTR54GS (not the WRT54GS).
You need to try again to reset the router to factory defaults.
To reset your router to factory defaults, use the following procedure:
1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank (note: a few Linksys routers have a default user name of "admin" (with no quotes)), and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.
If you get this far without problems, try the setup disk (or setup the router manually, if you prefer), and see if you can get your router setup and working.
If you cannot get "Reply from ..." in step 9 above, your router is dead.
If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, use the Linksys tftp.exe program to try to reload your router with the latest firmware. After reloading the firmware, repeat the above procedure starting with step 1.
If you need additional help, please state your ISP, the make and model of your modem, your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.
Please let me know how things turn out for you.
Message Edited by toomanydonuts on 01-21-2008 04:40 AM

Ok, i have lost my ipod and i REALLY need to find it, and i have no idea how i can track it. HELP!!!!

ok, i have lost my ipod and i REALLY need to find it, and i have no idea how i can track it. HELP!!!!

There is no way to track a lost or stolen iPod Classic. Sorry.
Reporting a lost or stolen Apple product
B-rock

I need help! I need to file a complaint, but have no idea how.

Similar Messages

Maybe you are looking for