I need help, I recently won an iphone 5 in a survey ! I have never had an apple product before. I have had to drive to Newcastle on two occaisions to attend workshops, they were only just helpful ! most people had ipads , i was only one with iphone,

I need some help. I recently won an iphone 5 in a customer survey. Could not believe my luck . That was mid March 2013. I have never used any apple products before. Today I want to get out my old Nokia E5 and go from there. I have attended two workshops at an apple retail store at Charlestown Square, they were not very helpful, everyone at the workshop had ipads, i was the only one with an iphone. I know that to navigate around on them is simular, but after going to two workshops, which i had to drive over an hour there and back, just to get some help in how to use a mobile phone is ridiculous to me! I noticed some problem with , I could hear people i was talking too, they could not hear me, just prior to attending my second workshop, after much debate I was told that the phone had a manufacturing fault and that I was going to be issued with a new phone. That was 2nd April, since then i have virtually no reception, can't send txt messages, cannot connect to my wi-fi device, problems with battery. The battery , once fully charged does not last 24 HRS, this morning for example - was 100% charged, made a 2 min local phone call , at completion of call , battery displayed 80%. By lunch time it was displaying 56%, i had not used the phone at all ! i don't understand it! I have been with the same phone provider for 2yrs now and have never experienced the problems i am having now. CAN ANYONE HELP ME ? Yours Sincerely Tracey.

Tracy, first you should restart the iPhone by holding down the on/off and the home buttons at the same time until you see the Apple logo. This process could solve some of your problems. Also make sure you have the latest update, go into our settings>general>software update. On the wifi issue try restarting your router, if you are still having problems try resetting your network settings, go into your settings>general>reset then tap reset network settings.
The battery issues seems normal, the battery will not last 24 hours.

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IPad 2 deleted all of my contacts, when I run the Dr. Fone software it shows they are still on my iPad 2 but it costs 60-70 dollars. Is there another way to retrieve them? They were not backed up on Itunes like I thought they were. Please help!!

When I run the Dr. Fone software it shows they are still on my iPad 2 but it costs 60-70 dollars. Is there another way to retrieve them? They were not backed up on Itunes like I thought they were. Please help!!

Recover software as you have described is pretty much your only option - keep in mind that if wait, some of the currently recoverable data may well be over-written and lost.

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT1420 One computer crashed, the other was stolen along with iphone. I just got new computer & am trying to retrieve music from Icloud/itunes but it won't let me - says I need to deauthorize previous devices - how can I do that without the devices?

One computer crashed, the other was stolen along with iphone. I just got new computer & am trying to retrieve music from Icloud/itunes but it won't let me - says I need to deauthorize previous devices - how can I do that without the devices?

Deauthorize all.
Then authorize the active computers.

Why did my local Verizon store rep try to talk me out of an iPhone? He told me they were made of glass and would break. If I wanted one I should buy it somewhere else. I had to insist on the purchase telling him I have a MacBookPro and iPad.

Why did my local Verizon store rep try to talk me out of an iPhone? He told me they were made of glass and would break. If I wanted one I should buy it somewhere else. I had to insist on the purchase telling him I have a MacBookPro and iPad and I was upgrading both my service contract and two phones.

It seems an odd way of doing business, I think it would make more sense just to say they didn't have any in stock. However I can think of four reasons. 1) budone suggested the request may have come from Apple, one reason for them to request would be they are running out of the current model of iphone. Production problems, phone related or not. 2) Whoever has Verizon's insurance on the iPhones may have stated ENOUGH! Perhaps they have replaced too many iPhones. 3) Verizon will soon be giving away the iPhones (with of course purchase of a (overpriced) phone/data plan contract), so they don't want customers complaining that they had to pay for theirs. Last but not least 4) The salesperson or store manager may have a beef with Apple (or their insurer). However, These are simply my guesses, why not call the store you purchased from and ask to speak to the manager. You may (or not) get a better answer. Hope this helps.

Noticed my hard drive getting filled, didn't save 500 Gb of data on it. I made the observation that hidden files are been created on the Hd. I assumed they were unnecessary and deleted most of them. To my dismay am getting a kernel panic msg. what to do?

I noticed my hard drive getting filled, didn't save 500 Gb of data on it. I made the observation that hidden files are been created on the Hd. I assumed they were unnecessary and deleted most of them. To my dismay am getting a kernel panic message. How do i go about getting this fixed?

Depending on what directory or directories you were erasing from you've certainly erased important system files and perhaps important applications files as well. If you have been using TimeMachine to back your computer up you should reboot into recovery mode (restart and hold Command + R until you see the Apple icon) and perform a restore.
If you haven't, boot into recovery mode anyway and choose the install OS option. Keep your fingers crossed that the OS is the only thing you deleted and that this works. You may also find it necessary to reinstall some of your software.

Help! Mac won't start. I hear the ding and see the apple logo but the bar below it never goes further than an inch before the screen goes dark. I have tried unplugging.

Help! Mac won't start. I hear the ding and see the apple logo but the bar below it never goes further than an inch before the screen goes dark. I have tried unplugging.

Hello Templemeads,
Thank you for using Apple Support Communities.
For more information, take a look at:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/ts1367
Have a nice day,
Mario

Help: I have recently downloaded the newest software version for apple products. I have a iPod touch. After the process of updating my software, my photo app doesn't work anymore.

Help: I have recently downloaded the newest software version for apple products. I have a iPod touch. After the process of updating my software, my photo app doesn't work anymore. I can't take pictures or view them at all. Every time I try opening the app it kicks me out of it and sends me to the home screen. I have tried turning off my iPod and back on multiple times. Even double tapping the home screen button and closing my opened apps. And I tried looking for the photo app in the app store but I did not see it. So I am wondering what can I do? And is this due to the new software update? Does anyone else have this problem?

No, I have not tried any backup tools. I havent restored my ipod back to factory settings yet and then sync everything back on it. I am kind of scared too because I dont want to lose anything. I have just been hoping some new apple software update will come out because I know several people have had problems when updating to the newest version available.

I recently moved to USA from Canada. I have not changed my apple id but I have changed my phone and computer. Is there a way to retrieve my purchased music via iTunes? I checked what was available to download and only got a few digital booklets.

I recently moved to USA from Canada. I have not changed my apple id but I have changed my phone and computer. Is there a way to retrieve my purchased music via iTunes? I checked what was available to download and only got a few digital booklets.

Most Windows users don't.
Purchase an external hard drive and use the backup software that comes with it to backup files from your computer.
Buy TouchCopy and install it on your new computer, connect your old iPod and transfer your songs to your computer.

Hello, my name is Karan Taneja and i have been a loyal Apple customer. I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that. I was always happy and surprized to see Apple doing so

Hello, my name is Karan Taneja and i have been a loyal Apple customer.
I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that.
I was always happy and surprized to see Apple doing so good to its customers.
Unfortunately, i experienced some thing really unprofessional and different this time.
It begun suddenly one day when i tried to charge my phone, the phone was on silent mode and as usual the phone vibrated when i kept it for charge.
After a few seconds the phone vibrated twice or thrice again when i re-inserted the cable thinking it might be loose.
It continued to charge well when i left the room for 2 hours and finally when i returned i could see a damaged i phone 5
lying on the floor and the phone vibrating continuously and i figured out there was a fault with the cable and the
current wasnt flowing continuously due to which the phone continued to vibrate and fell off the shelf.
Next day i took the iphone to Apple service centre at Saket which was closed.
Thinking its August 15 and so the store might be closed i went back to home and waited for the next day but unfortunately could not turn up since
i had to go to work on odd timings.
I again went to the same service centre on 17th August 2013 and saw the service centre closed again when i tried to contact
the other service centre and was informed about Saket's service centre already been shut down.
There was no hoarding/ banner any kind of intimation for the customers.
Since 18th August was Sunday and i was occupied on 19th August i went to service centre at Ansal Plaza Khel Gaon Marg on
20th August 2013 to complaint about the Faulty Cable and the damaged caused to my iphone 5 due to the same.
I very well explained the same to one of the person at the receiving desk at the service centre who accepted the cable
but explained me that he doesnt have the authority to accept my iphone without permission from the technical support people
who will be able to help me in that case and gave me the toll free number.
i Tried to reach the toll free number and finally managed to get online with a technical support executives who too all my details and
summary of the problem i experienced and finally kept me on hold for almost 10 minutes ormore after which he said he said that my
case cannot be considered and while the discussion was on, the call was disconnected and i was left frustrated as i still was at the service centre
but finally i left with no hope from Apple .
I tried to reach again at the toll free number, and finally managed to talk to a well behaved person who assured me of considering my case and suggested
me to go back to the service centre and advice the the person at the recieving end there to get me connected to the technical support team when i reach so that i could
submit my phone but, since, it was already around 4:30 and the service centre was about to shut and due to traffic
conditions all around i thought of visiting the service centre next day.
On 21st August 2013, i went back to the service centre and spoke to the one of the store person who adviced the case to the manager Mr. Alok ( as i remember )
who was really rude to tell me that i will have to call the technical support team on my own and then he will connect and that its not his work and all that .
I finally connected to one of the senior technical support executives Mr.Mohamed Azharuddin K who understood my concern and spoke to the manager of the store to accept
my iphone.
My iphone was finally collected and i was assured i would get a call back next day from the service centre about the update.
It was now 22nd August 2013, no update was given,no call was received, i tried to call the service centre at 12:30, they were unaware about my case and knew only about the cable and said will call me
back very shortly.
I called back at 2:30, still no update, at 4:30 i called back again when i was told that my case cannot be considered and i can collect my phone.
Similar discussion was held with Mr.Mohamed Azharuddin K.
I knew by the time i will reach the service centre would again close.
He told me that my case cannot be considered since the cable was recieved in the dead condition and wasnt working at all unlike what i told him about the cable.
On 23th August 2013, i went back to the service centre and collected my phone. When i asked about my old cable and told them that it was working and i wanted the technician
to check it properly when i handed it over, they had no answer but to say its already shipped. I spoke to the manager who said that he never told any body that the cable
was received in dead condition and he only conveyed to other authorities that the cable had fault .
I finally dont know what to do and came back with the new cable.
I just visited my time, petrol and parking charges in getting the cable replaced.
If i calculated i have spent around 16 hours and 2000 worth of money in just getting the cable replaced and have a broken phone in hand.
More than a weeks torture.
Is that the way apple compensates for its fault ????????????????
I will make sure that i never buy any thing from Apple and advice all the people i know to not trust Apple blindly.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

He "seller" resets the iPad for me to use, do I have to get it re-activated or purchase a contract/service plan if I ONLY ever plan to use the iPad for Wifi Only???

Question to all the pros..I'm looking to purchase an iPad 4g second hand. Once the "seller" resets the iPad for me to use, do I have to get it re-activated or purchase a contract/service plan if I ONLY ever plan to use the iPad for Wifi Only???

No you don't need a service plan to use wifi. Take special precautions to make sure the seller is the owner. Be sure all their information has been removed properly. If it were me I wouldn't give the person the money until the iPad is registered in my name. I've read too many horror stories of people buying iPads they'll never be able to use because someone else's ID was still on it.

HT1766 i have recieved a new apple 4s phone and have a nana when i have tried to add other songs on my nana i have lost all of my songs that were already been downloaded little nervous about sync my phone is their a easier way?

I have just bought a iphone 4s and i own a Nano, my concerns are i have tried to sync my nano before and have lost all my music that i previously put on when i tried to add new songs to it is their a easier way to do this to my new phone without losing all the music off of my Nano again ...

You can only sync with one iTuns library/computer. It sounds like the Nano was previously synced to another computer/library.
Just make sure that you also ways sync to the same computer/iTunes library.
If you want to switch your syncing computer/library see:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

I bought a new iphone 4s and I have a problem with the service. How can it be solved? the SIM card is new and was working perfect withe iPhone 4G

I bought a new iphone 4s and I have a problem with the service. How can it be solved? the SIM card is new and was working perfect withe iPhone 4G

Under the answer you want to mark as correct you should see a box that says Correct with a green symbol to the left and a box with Helpful with an orange star to the left. Click on the one you want.
And thanks for thinking about that, it is appreciated.

I have 2 iPhones (1 personal, 1 business) but use the same Apple ID. I have replaced my personal iPhone but it has restored to my work iPhone. How do I restore it to my personal iPhone settings?

I have 2 iPhones (1 personal, 1 business) but use the same Apple ID. I have replaced my personal iPhone but it has restored to my work iPhone settings (photos/contacts/messages etc.) How do I restore it to my personal iPhone settings?

You're welcome.
First check to be sure the new phone is running the same or higher version of iOS as the one you backed up (Settings>General>About>Version). If it isn't, you'll need to update the iOS first. Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens on the phone and when given the options, choose Restore from iCloud backup and follow the prompts, choosing the backup of your personal phone to restore to.
Be sure the phone is connected to wifi and your charger while it is restoring the backup.

Please help me to find my iPad and iPhone 5C. I lost all of them last night. I set up icloud for my devices but i can't find them because they were not connect to the Internet. Please guide me other ways to find my "best friends".

Dear Apple,
Please help me to find my iPad Air 2 64 GB and iPhone 5C 8GB. They're in IOS 8.0 maybe...I lost all of them last night. I set up icloud for my devices but i can't find them because they were not connect to the Internet. Please guide me other ways to find my "best friends". They're very important to me. Many important files for my job in here and it has sentimental value to me. My boyfriend gave it for me so i don't want to lose them. And because i just lost my iPad Air last 3 month, and now i just bought iPad Air 2 two months ago. I'm so sad and lost. I want to catch the thief to the police so bad because they keep my bag and many other important things. I can not do anything without them. Please help me and contact me via my email or my phone. Thank you very much. Hope to receive your answer soon.

Hey there thaovy309,
Welcome to Apple Support Communities.
The linked article below provides a lot of great information and suggestions that should address your concerns about your data and finding your lost or stolen iPhone 5c and iPad Air 2.
If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
Take care,
-Jason

I need help, I recently won an iphone 5 in a survey ! I have never had an apple product before. I have had to drive to Newcastle on two occaisions to attend workshops, they were only just helpful ! most people had ipads , i was only one with iphone,

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