I need help installing air on win xp sp3

Question

I uninstalled air a couple of months ago and something went wrong to the point that air will not install again.  I assume some piece of code or file is left over.  Air does not appear in the control panel to uninstall it there.
Here is the most recent install attempt log:
[2012-08-09:00:49:44] Runtime Installer begin with version 3.3.0.3670 on Windows XP x86
[2012-08-09:00:49:44] Commandline is:
[2012-08-09:00:49:44] No installed runtime detected
[2012-08-09:00:49:47] Starting runtime install. Installing runtime version 3.3.0.3670
[2012-08-09:00:49:47] Installing msi at c:\docume~1\owner\locals~1\temp\air314.tmp\setup.msi with guid {65CB4C08-C47B-4A7E-A6A4-50C06ADA5FC6}
[2012-08-09:00:49:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]
[2012-08-09:00:49:47] Rolling back install of c:\docume~1\owner\locals~1\temp\air314.tmp\setup.msi
[2012-08-09:00:49:47] Rollback complete
[2012-08-09:00:49:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]
What is msi?
Can anyone help clear this up?
Thanks ahead of time.
Kirt

Answer 1

I'm sorry you're running into installation issues with AIR.  Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  This might be problematic given that you no longer see AIR in the control panel, but try it out and let me know.
Microsoft Install and Uninstall Fix It
If your unable to find AIR listed in the MS utility, we'll need to review the AIR installer MSI log to better diagnose the issue. You can find instructions for generating and finding these logs here:
AIR Installer Log Instructions