I need help installing windows 8.1 on my new laptop help me
i need help installing windows 8.1 on my new laptop Hp Pavilion g7-2298nr help me it installs from store no problem then ask to restart then i restart it it gets stuck at windows logo and drive light on side not blinking i have shut down then it starts fine how to fix this problem so i can get it to install i need do it tonight reply before 8pm
Hello,
Thank you for posting in the HP Support Forum.
Your computer comes with Win 8 pre-installed but one of the steps to install/run Windows 8.1 is having updated drivers for Windows 8.1
Please, go to Control Panel -> System (or Start -> type winver and open) and verify what is your current version - if it is Windows 8 or 8.1
Windows 8 is version 6.2.x
Windows 8.1 is version 6.3.x
If Windows 8 in place, then , please read this article and enroll in the steps:
http://www8.hp.com/us/en/pdf/instruct_update_win8.1_EN_tcm_245_1508074.pdf
Update to the latest drivers prior and post installation respectively for win 8/8.1 :
http://support.hp.com/us-en/product/HP-Pavilion-g7-2200-Notebook-PC-series/5296086/model/5333384/dri...
Best wishes,
IT_WinSec
Hewlett-Packard employee | HP Enterprise Services
Although I work for HP, I express my personal opinion.
Visit www.hp.com/makeitmatter
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