I need help making the scale tool return in the toolbox!

My co-worker is working in AI CS3 on a PC, and suddenly her scale tool isn't showing up in her toolbox. She may have hit an command key to make it disappear or something:
"I suddenly lost the ability to resize anything… a box, a text box, you name it. the selection tool will not add the side markers to anything… I know I hit something, I have started and restarted… help! I have no idea how to get it back… any advice?"
Also, she says this happens when she opens up other files or starts a new one. She can't access the scale tool at all.
I'm on a Mac using AI CS4 offsite (we're not on a network etc.), so I'm not sure what happened myself. Can anyone help us?
Thanks!

nojarama,
If tools are missing, the most probable reason is a preference corruption.
When opening Illy, she may press Ctrl+Alt+Shift down to delete and get a fresh start.
If that does not help, or if she wants a reversible resetting of preferences, she may follow the instructions in the hint Move the folder here: http://www.bugge.com/Family-and-friends/Illy/illy.html.
The folder name would be Adobe Illustrator CS3 Settings.

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