I need help!  my kids reset my phone to factory settings!

How do I get my pictures and videos back. it does not look like i ever enrolled for cloud storage.  can  i get them back?

you can find out by inserting it into a card reader and into a PC or put it in another phone and open the file explorer app.

Similar Messages

  • After resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

    after resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

    Make sure it is charged for about 10min using the adapter, then connect in recovery mode, explained in this article:
    If you can't update or restore your iOS device

  • I have recently sold my iphone and the new owner says he cannot use my phone without my apple id and password.i reset the phone to factory settings before i sent it.can he run up a bill using my id?cheers.

    I have recently sold my iphone and the new owner says he needs my id and password to use it.i reset the phone to factory settings before i sold it but wanted to know if he could run up a bill even though i no longer have an account with my phone provider?

    You did not follow the proper procedure when selling the phone before resetting it to factory settings. You must help the new owner deactivate the Activation Lock or else he will have the same issue over and over when he upgrades the software or sells it to someone else.
    What to do before selling or giving away your iPhone, iPad, or iPod touch

  • Hi, I have a iPhone 4S and I reset the phone to factory settings bcos the iTunes and AppStore didn't work. Now I can't get my phone to turn on

    Hi, I have a iPhone 4S and I reset the phone to factory settings bcos the iTunes and AppStore didn't work. Now I can't get my phone to turn on

    Hi there,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 15 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W.

  • I have a restriction passcode that I have no idea what the passcode could be. I know that I need to reset the phone to factory settings but how do go about doing this without losing all of my contacts and other info, etc? (mainly contacts)

         At some point, I don't even remember doing this it must have been so long ago, I set a restrictions passcode on my phone. This has become a problem now because I have so many apps that I do not ever use that take up so much space I can no longer take pictures or put more music on the device. I have read that I need to restore to factory settings but that once I do that I cannot restore to a backup because restrictions passcodes are saved in backups. Is there any way for me to restore my phone to factory settings and then get all of my contacts and perhaps as much other data back as I can? I have tried every passcode I can think of for the restrictions passcode (24 times! to the point that ever time I try and fail I cannot try again for an hour. To say the least, this is quite frustrating as is limits what i can do with my phone on a daily basis, whether it be music or taking pictures and videos etc. Can someone please help me solve this problem without losing minimal data? I have already backed the phone up to my computer as well as iCloud. Even the woman at the apple store told me I had to restore it to factory but was too busy to get further into it and I didn't have a genius bar appointment. If all else fails I can make an appointment and go in there. I just thought I may as well ask on here first to see if there was a way I could do it myself. Thanks for reading and hope you can help me!
    -Mike

    You can't. Restoring new means everything is erased. If you have a backup made before creating a restriction code, then you can restore that backup, but none later.
    Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
           other end of the cable connected to your computer's USB port.
       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
           until the red slider appears, then slide the slider. Wait for the device to turn off.
                  * If you cannot turn off the device using the slider, press and hold the
                    Sleep/Wake and Home buttons at the same time. When the device turns off,
                    release the Sleep/Wake and Home buttons.
      3. While pressing and holding the Home button, reconnect the USB cable to the
           device. The device should turn on. Note: If you see the battery charge warning,
           let the device charge for at least ten minutes to ensure that the battery has some
           charge, and then start with step 2 again.
      4. Continue holding the Home button until you see the "Connect to iTunes" screen.
           When this screen appears you can release the Home button:
      5. If necessary, open iTunes. You should see the following "recovery mode" alert:
      6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • I recently used iCloud to back up an iPhone 5S to the Cloud and then in iTunes reset the phone to factory settings. Where do I find the contents that were backed-up especially the photo's?

    I recently used iCloud backup on my iPhone 5S and then restored the phone to factory settings in iTunes. The contents of the phone is "somewhere" in the Cloud but I don't know where to find it on my Mac Book Pro - accessing my iCloud account just shows all the devices that are backed-up but not where the contents of the phones are.
    Specifically I am trying to locate photographs.
    Any help will be appreciated.

    A backup to iCloud is not designed to be accessed or viewed -- it is designed only for use in doing a restore to the phone or iOS device. Following has instructions on how to do that http://support.apple.com/en-us/HT203977
    iCloud Photo Library (beta) iCloud Photo Library beta FAQ - Apple Support does support storing photos on iCloud and accessing them from a web browser from your Mac (and likely in the near future from a new Photos app on your Mac) but that is something different than an iCloud backup.

  • I cannot get the verification email to arrive in my inboxes and when I choose the security question options it tells me my birthdate is incorrect and I know it it not Help trying to reset my iPad to factory settings and keeps asking for a password I can't

    I am trying to put my ipad back to factory settings and it keeps asking for my original Id which is the reason I am needing to reset it.  When I try to do this via password prompts it asks for my date of birth which I enter correctly and it tells me it is incorrect and then trying the email route this does not send any emails to the registered accounts I set up originally - help!!

    My guess is all the issues are probably related and fall back to malware.
    AVG is probably correct in identifying malware. So I suggest you try some cleaning tools other than Emsisoft .
    ones I use (all of them one after the other until I find one that can cope) are;
    Roguekiller http://www.adlice.com/softwares/roguekiller/
    Malwarebytes anti malware Free http://www.malwarebytes.org/mwb-download/var2/confirm/
    ESET online scanner http://www.eset.com/int/home/products/online-scanner/
    So first create a clean boot in Windows using Microsoft's instructions https://support.microsoft.com/kb/929135?wa=wsignin1.0 and then run the anti malware applications.
    My outside looking in guess is that malware has set itself up as an internet proxy and is is downloading copies of itself and other malware, blocking some mail port as times as downloading more malware is more important, and probably breaking your tivo as well..
    Try the malware programs first. If that does not work I will try and talk you through some logging to see what is happening.

  • Need help restoring Satellite Pro A200-1OJ to factory settings

    HI, my mum is selling her laptop and asked me to wipe it clean for her so im trying to restore to factory settings with a fresh OS install etc. Dont have a recovery disc with it and i've tried going through the advanced boot menu holding F8 when switching it on. Nothing works heres the details any help would be appreciated.
    Satellite Pro A200-1OJ
    Part Number : PSAE1E-01H008EN
    Key Features
    - Intel Celeron M processor 520 (1.60 GHz / 533 MHz Front Side Bus / 1MB 2nd level cache)
    - Genuine Windows XP Professional
    - 9 cell battery with over 5 hours battery life
    - DVD Super Multi (Double Layer) drive
    - 15.4" TruBrite WXGA TFT display 1,280 x 800

    > Dont have a recovery disc with it and i've tried going through the advanced boot menu holding F8 when switching it on. Nothing works heres the details any help would be appreciated.
    You can use either the HDD recover or the Recovery disk.
    If HDD recover does not work and if you dont have the disk then you could order this here:
    http://backupmedia.toshiba.eu/landing.aspx

  • Reset the phone to factory settings or wait???????

    Hi.......Have a 3gs with a problem....since i upgraded to ios4 my gps wont work any more. What do you think...should i wait for the fix (4.1) or blow the phone clean and set it back to factory settings??

    First, all readers should be aware that any issues whatsoever involving iPhone 4.0 software update, no matter which model iPhone you are using, all issues are backed by 90 days free tech/phone support.
    Second, I had a problem wherein the iTunes could not back up the iPhone because of "unable to initiate session". I called and spoke with Apple tech and re-installed iTunes. When the problem still was not solved they suggested restoring the iPhone to the original settings. Because I had already had all of the information on my iMac, Apple tech walked me through the process and I restored settings. It worked perfectly, and the automatic sync put all of my photos back. It also restored all of my apps. Solution-restore to original settings, and be aware that any issues whatsoever involving iPhone 4.0 software update, no matter what iPhone you are using, all issues are backed by 90 days free phone support..

  • Does resetting your phone to factory settings delete your photo streams

    I want to sell my iPhone 3GS but have created photo streams to save my iPad will I loose them if I reset my iPhone 3GS to factory settings?

    No, as they are stored in iCloud and not on your device.

  • I have forgotten my passcode and it says I have to connect to iTunes to reset but when I connect it to iTunes it will not reset the phone to factory settings please help

    I Have forgotten my passcode and I have connected it to iTunes to factory reset but will not reset it please help

    Hi ..
    Follow the instructions here >  iOS: Forgotten passcode or device disabled after entering wrong passcode

  • HT4061 I just got this iphone 5c i used the Restore from icloud and keep getting an error it doesn't reset the phone tho factory settings what can i do?  I tried to reset it from the computer but it doesn't happen.  And now it shows the itunes icon.

    tryed to restore iphone 5c get an error message theres no info on it anymore and halfway through restore process it gives me an error

    The iCloud backups just dont work for me so I use the computer backup intead and works fine. If you can make a computer backup.

  • HT2204 I have 3 iphones and all use the same apple ID,how do I change this so each phone has its own id,do i restore the phones to factory settings first??as im having problems with contacts being added to and deleted from each phone.

    I have 3 Iphone 4S and all have the same apple ID which is causing problems as far as contacts are concerned,when i sync 1 of the phones to my comp the contacts appear on all the phones.How do i create a new ID for each of the phones do I have to reset the phones to factory settings first,any help would be appreciated.:)

    Hello marie196,
    Thanks for the question, and welcome to Apple Support Communities.
    You do not necessarily need to restore the device to factory settings, but rather sign out of the four services that utilize your Apple ID: iCloud, iMessage, FaceTime, and iTunes & App Stores. Once signed out, you can sign in with a new Apple ID. For more information, see the following article:
    Using your Apple ID for Apple services
    http://support.apple.com/kb/HT4895
    Additional Information: You may encounter an error regarding a 90-day limit. For information on this, see the following article:
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/HT4627
    Thanks,
    Matt M.

  • HT1414 When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP :) thanks!

    When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP thanks!

    When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP thanks!

  • HT1212 I cannot remember my passcode and need help to change/reset my passcode.  I need this information in simple terms.  I have attempted to follow the instructions above without success

    I cannot remember my passcode and need help to change/reset my passcode.  I have tried to reset using the instructions on the website without success.  Please explain to me in simple easy terms how to access my ipod.  Thanks

    Forgotten Screen-Lock Passcode
    Connect the iOS device to your computer and try to make a backup
    iOS: How to back up
    Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up    
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store    
    You can also Google for YouTube videos that show how to do it

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