I NEED HELP MY NOKIA LUMIA 822 IS ALL BLACK SCREEN...

ok so, my dad has a nokia lumia 822. he said that he tried to unlock his phone, so he slid the page up and i guess it asked him for a system update? so he accidently pressed ok, or yes, or whatever and his screen went all black then later showed a :-( face.
we took out the battery and tired the VOLUME DOWN + POWER button and the same screen with the sad face is shown. WHAT DO WE DO?!!! please help!

Hope you have tried the Soft Reset correctly ..
Soft Reset : Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds).
If that doesn't work try Hard Reset : Press Power + Volume(down) + Camera keys until the phone vibrates Then release the power button but keep the volume and camera keys pressed down for another 5 seconds.
Failing that too.. you need to visit Nokia Care

Similar Messages

Help! Nokia Lumia 822 Amber Update Question

I just changed over to a Windows phone from Android. I purchased a Nokia Lumia 822 and installed the Amber Update yesterday.
However, I don't have any of the features from the update available on my phone. My OS version is 8.0.10327.77 and my Firmware revision number is 3045.0000.1328.1031.
Since my phone was "new" to me, I even tried resetting it to no avail.
Everytime I go to Settings>Phone Update, it says there are no updates.
Is there a way to reinstall the Amber Update?
Any assistance would be greatly appreciated!

What is it that you are looking for in the features that you can not find?

I need help my ipod is unresponsive with a black screen and non working buttons

Help

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

Nokia Lumia 822 - Application Issues

First – I apologize in advance for the length of this post – I just wanted to provide as much detail as I could to help others that might run into problems like I did.
I just got my Nokia Lumia 822 for Verizon and had some issues that I believe were related to the phone being set up for English United Kingdom instead of English USA.
When the associate was done setting up my phone, I started using it and noticed immediately that the virtual keyboard was set for UK English (it displayed a co.uk button instead of a .com button). I went into Settings > System > Keyboard and Settings > System > language+region and switched from English UK to English USA, and I thought everything would be fine.
Although phone functionality, texting, 4G, WiFi, and voice mail from the Verizon Wireless Phone application all worked, and I was able to download applications from the Windows App Store, I had the following issues:
My Verizon Mobile hangs at “Loading Resources…” screen
Voicemail application – got “SIM Error – Unable to read SIM Data” error message
Settings > System > Nokia account – got “Hardware Problem – Couldn’t Complete Operation” error message
Settings > System > Backup Assistant Plus – would not start and returned directly to Settings > System menu
Settings > System > extras+info – would not start and returned directly to Settings > System menu
I took the phone to my local Verizon Wireless store and they told me that it looked like a hardware problem and that I should return it for an exchange where I purchased the phone. I also called Verizon Tech Support, and the support assistant tried a couple of things before coming to the same conclusion – that the hardware was probably faulty and I should exchange my phone for a new one.
I decided to ensure that my SIM card was seated properly, so I popped off the back cover, removed the battery, then removed my SD Card and SIM Tray, then reinserted everything and put the back cover back on. When the phone booted up, I noticed that the App Store had 6 updates for the apps that I was having trouble with. I went into the App Store and downloaded the updates, and now encountered the following problems:
My Verizon Mobile now launched, but I got an error message that the app could not connect to the network.
Voicemail application – still got “SIM Error”
Settings > System > Nokia account – still got “Hardware Problem”
Settings > System > Backup Assistant Plus – application launched but I got an error message
Settings > System > extras+info – now worked, and displayed version information about my phone and OS version
Finally, I went into Settings > System > about and pressed the reset your phone button. When it booted, I went through the initial setup screens and selected the default language (English USA). I noticed that English UK was right above the default selection, and I believe the associate who did the setup in the store selected this instead of clicking on the default. After selecting that I wanted to restore my data from the cloud, and waiting for about 5 minutes for this to complete, I was glad to see that all of the functionality now worked as expected.
So to make a long story short, before assuming you have a bad piece of hardware, try using Settings > System > about – reset your phone – just in case it was set up incorrectly at the store.

netsirk,
Sorry to hear that your phone has become so unresponsive! Let's see if we can get that working again. Try removing the battery for 30 seconds and then replace battery and back and power on. Should that trouble still persist then the next step would be a factory reset. This will unfortunately erase the Lumia but at least will make it functional again. Here are the instructions if you need them: http://vz.to/1mq6kLO . Best of luck.
BrianP_VZW
Follow Us on Twitter @VZWSupport

Nokia lumia 822 - out of luck I guess

I bought the Nokia Lumia 822 when I renewed my contract. Early on the phone was randomly turning itself off during the day and at night. I do not have a land line at home and this is also my business phone. Random shut downs are not safe at night nor good for getting business calls.
In order to get it to come back on I have to either remove the battery or hold the power and volume button down for 20 seconds.
I stuck it out after reading in Verizon's forums that this was a common issue and might be fixed in a software patch release by Nokia/Microsoft.
After several patches and a recent (this week) reset to factory settings the problem has persisted. Just this week it has happened over 15 times causing missed calls.
No software updates have helped.
The Verizon / Nokia forums still have numerous posts complaining of this issue but Verizon / Nokia does not seem to be aware of it or want to acknowledge it...
I had to reactivate my old Droid X on my line to keep a reliable phone powered on.
I did have a phone and email conversation with technical support who promised a solution and never got back to me. Now she will not respond to my emails.
I don't think another Nokia product will be purchased again.
Ryan

this is the OS, not phone. it is happening to other Nokia windows phones as well. i've had this phone for approx 2 mths and have been told by verizon tech support that microsoft was supposed to issue the patch to correct this issue by the end of june. ha! i've made repeated calls to tech support, now they say patch delayed till end of july. HA! again!! sad part is, verizon has known this was an issue and continued to sell the phones. i tried to return my phone within the 2 week period, but was told that the 2 weeks start on the day you ordered the phone, not received and activated it. now i'm stuck for 2 years with a piece of crap phone. no more windows phones for me. i missed the 2 week mark by 24 hours.

Nokia Lumia 822 for Verizon - Application Issues

First – I apologize in advance for the length of this post – I just wanted to provide as much detail as I could to help others that might run into problems like I did.
I just got my Nokia Lumia 822 for Verizon and had some issues that I believe were related to the phone being set up for English United Kingdom instead of English USA.
When the associate was done setting up my phone, I started using it and noticed immediately that the virtual keyboard was set for UK English (it displayed a co.uk button instead of a .com button). I went into Settings > System > Keyboard and Settings > System > language+region and switched from English UK to English USA, and I thought everything would be fine.
Although phone functionality, texting, 4G, WiFi, and voice mail from the Verizon Wireless Phone application all worked, and I was able to download applications from the Windows App Store, I had the following issues:
My Verizon Mobile hangs at “Loading Resources…” screen
Voicemail application – got “SIM Error – Unable to read SIM Data” error message
Settings > System > Nokia account – got “Hardware Problem – Couldn’t Complete Operation” error message
Settings > System > Backup Assistant Plus – would not start and returned directly to Settings > System menu
Settings > System > extras+info – would not start and returned directly to Settings > System menu
I took the phone to my local Verizon Wireless store and they told me that it looked like a hardware problem and that I should return it for an exchange where I purchased the phone. I also called Verizon Tech Support, and the support assistant tried a couple of things before coming to the same conclusion – that the hardware was probably faulty and I should exchange my phone for a new one.
I decided to ensure that my SIM card was seated properly, so I popped off the back cover, removed the battery, then removed my SD Card and SIM Tray, then reinserted everything and put the back cover back on. When the phone booted up, I noticed that the App Store had 6 updates for the apps that I was having trouble with. I went into the App Store and downloaded the updates, and now encountered the following problems:
My Verizon Mobile now launched, but I got an error message that the app could not connect to the network.
Voicemail application – still got “SIM Error”
Settings > System > Nokia account – still got “Hardware Problem”
Settings > System > Backup Assistant Plus – application launched but I got an error message
Settings > System > extras+info – now worked, and displayed version information about my phone and OS version
Finally, I went into Settings > System > about and pressed the reset your phone button. When it booted, I went through the initial setup screens and selected the default language (English USA). I noticed that English UK was right above the default selection, and I believe the associate who did the setup in the store selected this instead of clicking on the default. After selecting that I wanted to restore my data from the cloud, and waiting for about 5 minutes for this to complete, I was glad to see that all of the functionality now worked as expected.
So to make a long story short, before assuming you have a bad piece of hardware, try using Settings > System > about – reset your phone – just in case it was set up incorrectly at the store.

Hi ARowald,
I understand your concerns regarding the SD card issues you have encountered. A review of my resources indicate that this issue has been escalated to our software team and the manufacturer will address these issues in a future software update (No ETA).
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

First Real Pictures of Verizon Nokia Lumia 822

http://wmpoweruser.com/verizon-nokia-lumia-822-real-life-pictures-leak/
Well guys looks like its HTC 8x Flame red for me. No way I am getting this mid range water down version phone. This crap looks like one of the free phones Verizon gives you if you sign a 2 year contract

This looks like a low end entry phone, no thanks... I would not buy this one...
If this and the 8X is all Verizon is getting this round, I will be testing AT&T's network where I live and work, if it is just as good as VZW, I will go get the 920.
Verizon needs to step up their game here and not get low end models.

Enable pop up blockers on Nokia Lumia 822 phone

How do I enable pop up blockers On my Nokia lumia 822 phone? I am unable to log into certain sites,please help.
Solved!
Go to Solution.

You mean disable pop-up blockers? You can't. This has been raised several times. The browser simply takes a dislike to certain sites which it decides are not safe and nothing will persuade it otherwise. My UK bank being one. Asking for a desk top version of a site or using a different browser doesn't help.

Nokia Lumia 822 Lumia Denim Update from Verizon

Hello All,
I have enrolled in Developer Preview on Nokia Lumia 822. My WPhone got windows 8.10.14219.341
The firmware version is 3051.40000.1352.0042 and it shows Lumia Black in the extras + info.
When I got the Verizon update, i tried to update several times.
It successfully downloads and prepares to install.
When it reboots and try to install the patch, it finishes quickly.
I get the message:
It's probably a temporary problem. To Try again, go to settings > Phone Update 0x80188308.
What should I do to get Lumia Denim update on my phone? Reset the phone ?
Please advise.
TechGuru72

Hi TechGuru72,
Welcome to the Microsoft Mobile Community.
Your phone is not running in commercial software because of the Windows Phone Developer Preview Program. Note that it is only intended for developers. In this case, we recommend that you use the Lumia Software Recovery Tool to return it back to the normal commercial software. Check this: http://www.microsoft.com/en-ph/mobile/support/faq/?action=singleTopic&topic=FA142987.
To get the Lumia Denim update, see this: http://www.microsoft.com/en-us/mobile/support/product/lumia822/softwareupdate/. For more information regarding your phone's update availability, click on this link: http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/availability-in-north....

Nokia Lumia 822 latest update

My phone has a lot of the latest update features, but its also missing a lot of it too... Such as the notification drop down menu and Cortana.... My phone says it's completely up to date, but if so why do I not have certain features of the latest update to the Nokia Lumia Black?

Welcome to Nokia Discussions, Zurrriiii.
According to the Lumia 822 support page, the most recent software release for Nokia Lumia 822 is Lumia Black. The features you have mentioned like the action center and cortana are both integrated to a much newer update called Lumia Cyan. Availability of this update may vary per region or network provider.

Verzion Starts Nokia Lumia 822 Pre-Ordering Tonight

At 1am ET Verizon will open the doors for pre-ordering the Nokia Lumia 822.
http://news.verizonwireless.com/news/2012/10/verizon-wireless-4G-LTE-windows-8-phones.html
I have to bite the bullet and purchase the 822 My HTC Touch Pro 2 isn't going to last and the app portfolio of Nokia out ways HTC in choice of phone. Plus I can give the 822 to my wife when/if a high end Lumia makes its way to VZW.

I bit the bigger bullet and paid $99 for the Lumia 922 on AT&T and got a free charging plate with the order. Good enough coverage for the area so goodbye Verizon. It was a good run of 10 years...

I need help my nokia N93 is blocked :(

Hi everyone i really need help as i bought the nokia N93 of someone on the internet. And it has been nearly 2 months now and the phone is blocked as i been told from nokia. I contacted the person who i bought it of and he is saying i did not blocked the phone and there is nothing i can do about it stop ringing me. I need some help please can anyone tell me what do i do about this person?

A blocked fone {IMEI locked} is a result of the owner reporting the handset lost or stolen to the network.
Or its part of a fraud investigation.
ie: contract taken out , get free fone on bogus details thus the network block it.
If you purchased off an auction site then lodge a dispute straightaway.
Even tho you have paid good money from the handset unfortunatley the handset is the property of the network , thus they will not unblock it for you.
You could report this to the police if you believe the above is actually the case.
If the fone is asking for a security code when you place your sim card into it then try 12345 as this is the universal code if not changed by the original owner.
Remember if the fone is locked to the network then u may only be able to use a sim on that particular network.
If you want it open to other networks you will have to become a customer of that network {buy a prepay sim}, and ring them to get the unlock code, and you will have to pay an unlock admin fee.If you search this site you will find many postings on this subject.
Good luck
Nokia Lumia 520
 iphone 6 Plus.
Be happy !!

Sound on Nokia Lumia 822

Hi I have a Lumia 822 and I dropped it once and the screen is spider web. Would dropping it cause one speaker quit working and when I have head phones in only the right haedphone would work. And also would this void warrenty on my phone since I dropped it?

Warranty small print can be found in this resource: http://www.nokia.com/us-en/support/warranty/
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia Lumia 822 has MicroSD card issues

I upgraded to my Lumia in April, and since then, it has ruined 3 MicroSD cards. It either stops recognizing that they are in the phone (after which I've discovered that putting them into my computer and formatting them, they can be recognized), or simply deletes everything.
My latest SD card has lasted about a week so far, but I noticed that after synching my phone (to the Windows program that it uses on your computer) my "Camera Roll" was emptied of most of the pictures. There were two pictures left, but I was unable to "attach and send" them or "attach and share" to any of my messages or apps.
Also, anytime I synch my music through the Windows program on the computer, it adds another copy of the song to the card, or removes songs that I want to keep on the SD card.
The program used to synch isn't very user friendly, especially when trying to navigate pictures (only lists the file names, no options for thumbnails whatsoever), so I might just need help learning how to use that better?
I love my phone, but it has become a large pain, considering this isn't the only issue I've encountered.
Is anyone else having issues like these? And if so, have you found any solutions?

Hi ARowald,
I understand your concerns regarding the SD card issues you have encountered. A review of my resources indicate that this issue has been escalated to our software team and the manufacturer will address these issues in a future software update (No ETA).
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

Need help with Nokia 6120 Classic

Hi Everybody,
I need help on how to delete or hide the detailed log on the phone. I can delete numbers from the recent calls list such as received, dialled and missed calls but the number still will appear on the detailed log. The only option I have on the detailed is to clear all logs which means all the numbers will be deleted.
I need help either to delete certain numbers from detailed log or how to hide it.
Hope to get some ideas.
Appreciate the response

cant be hidden unfortunatly only way for people that are no phone savy is delete call register if your worried about somebody going so far through your phone
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

I NEED HELP MY NOKIA LUMIA 822 IS ALL BLACK SCREEN...

Similar Messages

Maybe you are looking for