I need help! Premere elements 9 wont open correctly

Question

Hello I am running windows 7 and I have Premere elements 9. I think I got a virus latley and now when I try to open elements 9 it will only open up a mostly gray screen and the only thing I can click on is the Organizer. The project bord, timeline, ect, wont open any more. Also I cannot open any exiting projects that I have made. I uninstalled and reinstalled the program just to have thesame results. Please help and thank you.

Answer 1

Bone Didley
Did you go to the ccleaner link
http://www.piriform.com/ccleaner
And, when you got there, did you click on the green Download Button for the free ccleaner?
If you did, then you should have not seen a page where the left column was devoted to the free ccleaner.
Further down in the left column for the free ccleaner is a "Download from:" with several choices. Select
Pinform.com.
If you follow that route, you have a free ccleaner which can be a lifesaver in situations such as these.
On the other matter...
In the open Premiere Elements 9.0/9.0.1 Help Menu there is the Deactivation option. Please hit that, close the project/program, and then continue with the uninstall, ccleaner, reinstall as suggested.
The Adobe Licensing Agreement allows for the user to place the same purchased serial number on no more than 2 of his/her computers. If the user has a 3rd computer and wants to install the same purchased serial number product, then one of the 2 others need to be Deactivated to allow for the install on the 3rd so that the total remains at 2 for same  purchased serial number used on the owner's computers.
Deactivation going from computer to computer is essential. But, I believe it is good practice to do that in this instance of your one computer involved in order to do a complete clean up/clear out.
Again, this Deactivation is done within the opened project, Help Menu/Deactivate, and the project/program closed before doing the uninstall in the Control Panel area. When you are going through the actual Control Panel area uninstall with its dialogs, one of the initial ones may make mention of the Deactivation, but nonetheless do the Deactivation in the opened project as described.
Please let us know if you are OK with the information supplied. And, remember to click yes to backup registry when you are doing the registry portion of ccleaner. If you have any problems working with ccleaner, please let me know and I will supply screenshots. But you should OK following the programs instruction.
Do not hesitate to ask for clarification on anything that I have written.
Thanks.
ATR