I need help regarding download

I am trying to download a new version of os from apple store but it was incompleted. I got email from apple say 30 some dollars had been charged from my credit card. How can I do? Do I need redownload it once again or to get refound? If I want to get money back how can I do? Thanks!

Launch the App Store
While holding down the OPTION key, click on the “Purchases” section
You should see “OS X Lion” and “Install” should now be gray and you can click that to re-download Lion (you may have to re-authenticate within the App Store with your Apple ID)

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