I need help to cancel adobe is making that very difficult!

I want out and they are not helpful.

Hi,
Please refer to the help document below to check which plan of creative cloud you have subscribed to:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
If still the issue persists, please contact the support:
Contact Customer Care
Regards,
Sheena

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~graffiti wrote:
PjonesCET wrote:
I know if you attempt to download and exe file to Mac from a Mac Partition you'll get something like. Cannot not understand file format octet-stream. This means it does not recognize MS execute files.
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PjonesCET wrote:
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Hi,
Please reach out to our direct support via case or live chat as this may require escalation. It appears your account is not syncing with your adobe ID for whatever reason and will require further investigation to help resolve. We'll need your ID(s) plus any additional details so we can correct this for you.
- http://helpx.adobe.com/contact.html
Thanks,
-Sidney

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reesep
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The replies from here are not instantaneous. But, your fellow users all try to respond as timely as possible.
What is your computer operating system?
From where are you downloading Premiere Elements 13....direct from Adobe as the tryout or the purchased product? If the purchased product, do you now have a purchased serial number to go with the installation files?
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3. Are you working with a pen and tablet device instead of mouse?
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Let us start here and then decide what next based on the details that you post. Subsequent troubleshooting may include:
deletion of the Adobe Premiere Elements Prefs file and/or uninstall, free ccleaner run through, reinstall with antivirus and firewall(s) disabled.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

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