I need help to reinstall Creative Suite CS5 on a new computer. I have been given a case no: 212953715. Can you help me!?

I need help to reinstall Creative Suite CS5 on a new computer. I have my old serialnumber.

what's the problem?
if you need the installation files,
Downloads available:
Suite:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  12 | 11, 10 | 9, 8, 7
Photoshop Elements:  12 | 11, 10 | 9,8,7
Lightroom:  5 | 4 | 3
Captivate:  7 | 6 | 5
Download and installation help for Adobe links  https://helpx.adobe.com/download-install.html
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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    if same os, no problem.  (though you might need an activation count reset if you will be exceeding your two activations.)
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    Acrobat:  XI, X | 9,8 | 9 standard
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    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
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    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.<

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    I recently had to wipe my computer entirely and now need to re install CS5, but when I originally purchased CS5 I downloaded it all from the Adobe site and am now having trouble finding out how to re install it the same way. Any one have any suggestions?
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    This question is Assumed Answered.  noa gur Community Membernoa gur Oct 24, 2014 6:48 AM On my old computer the same OS operation system (10.9.4) was installed.  it was working fine! now during the installation it rejects my serial number as "not valid". talked to you chat service twice and i have to say it was far from helpful. is it a technical problem? how can i talk to someone who will help me without throwing my investment to the bin

    CS5, Fortunately the problem is solved, the serial number only works for it specific language (before i was downloading one in a different language as what was purchased apparently).

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    Be sure to retain your serial number.  If you don't have it check your Adobe account online for it in your products section - I recommend keeping a copy of it on hand wherever you call home.  The installation files are currently available thru...
    CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

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