I need help updating my billing information!

For some reason the latest payment for my creative cloud subscription did not come out of my account, I now have a prompt telling me that CC will stop working in 2 days, and that I need to update my billing information. I have done this, however it does not seem to have fixed anything and I still receive the warning message when I open CC. I need to get this fixed as I have projects on the go that can't wait.

Open iTunes on your Mac. Go to Store > View Account from iTunes' menu. Sign in. Change your billing information there.

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HT201303 Need to update my billing information How do I do that so I can make a purchase

Need to update my billing informaiton, to make a purchase

Open itunes or the app store and navigate to the bottom of the page , there you can find your email adress click on it and choose to view your apple id then enter payment and update your billing info.
Hope this helped.

HT1918 Need help for changing billing information.

I couldn't change my billing information for my Apple ID. It rejects and says,"Please contact iTunes support to complete the transactions". I did contact them but nothing helps.

Hello,
You should be able to bring up multiple IP's on your machine so that you can have both up until the new one takes over or the old one expires.
I haven't done this for awhile, but I think you would use something like:
ifconfig hme0:2 plumb
ifconfig hme0:2 202.68.216.40 netmask 255.255.255.0 up
route add default 202.68.216.1
NOTE: you would need to change the hme0 to the appropriate NIC for your system, and the interface# and IP addresses as needed.
If that works and the IP is reachable from outside, you could then update the:
/etc/hosts
/etc/netmasks
/etc/defaultrouter
And reboot. Hope this helps.

Cant download apps, it says that i need to update my billing information, but the information is up to date. When i re input the info it says there is a problem with the last purchase. I can't upgrade anything, or even update apps. Free ones or otherwise.

Can anyone help me out? Prease?

Sounds like you have a negitive balance from the last pourchase (you owe Apple money). Add a valid payment method to your account.
Contact iTunes if you need more information.
Apple - Support - iTunes - Contact Us

Email from AppleStore saying I need to update my billing information

Has anyone been getting these kind of emails.

Sounds suspicious. Don't respond. If this is supposed to be from the Apple online store you can call them directly using the number at the bottom of this page.

HT3702 I needed to update my billing information, so I put in a new card and it told me to contact iTunes support

Answer the question above.

These are user-to-user forums, you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

Error When Attempting to Update My Billing Information

Hello,
I need to update my billing information, but have not been able to gain access to the Adobe Store to do-so. I have been trying since late last week, but am met with this error everytime:
Error
There was a problem in the store. If you wish to complete your purchase immediately, please call (800) 585-0774 (U.S./Canada).
I have put off calling in hopes this error gets remedied, but am beginning to lose hope. When I live currently provides me with very little in the way of phone reception; as a matter of fact, I rarely have reception any place I go nearby. That is the reason I've yet to call and, quite frankly, don't want to have to.
Please advise.
Thanks for your time.

Dear Ken,
I got same error. I even tried your recommandation.
I am using a MAC with OS X 10.8.3, Safari and Chrome browsers. I am from Romania.
Let me tell you what I tried so far:
1. Using Safari or Chrome I tried several times to reactivate my subscription by editing billing informations and using same debit card details.
2. I tried from adobe.com and from creative.adobe.com. On the second one an error said: There is an error on our end. Please try again later. I tried several times without succes.
3. I spoke with an agent of yours. No solutions found. They all sent me two phone numbers to some resellers from my country that instead of helping me in any way they tried to sell me a new subscription. That is not OK.
Therefore in the last three days I tried and tried but the same error appears over and over again:
Error
There was a problem in the store. If you wish to complete your purchase immediately, please call 800 0280148.
I do not even know where to call. I tried calling as a US number. It says it is not in service.
Here is what appears on my account when trying to reactivate it and renew the billing details from creative.adobe.com:
And after I tried:
Now the money are on my bank account. I am stuck and cannot work for the last three days. And yet I have no solution to renew it or to renew the billing informations.
I would really appreciate if you could help me.
Kind regards,
Andrea

Cannot Update My Billing Information- URGENT HELP NEEDED

My credit card expired and when i try to update my billing information the "save" button doesn't work. I tried it on Chrome, Firefox, Explorer...on a PC and a Mac.. clear cookies and history several times and nothing. I tried it for several days now. I Just dont got any message on the page. That "save" button doesent do any action.
If i go to the "Profile" tab and return to "Plan Information" tab then this message appers:
"We're sorry, something seems to be wrong on our end. Please try again later."
This new adobe site is horrible... so buggy!
Tried the online chat help and the guy could't do anything and sugested to do it by phone and the Adobe Portugal Custumer help number listed on the adobe DOSENT WORK!!!!!!
I have 2 creative cloud packs about to expired in the next days and my company cannot produce whithout creative cloud products
I NEED THIS FIXED ADOBE, ASAP!

The number that appers on the Portuguese page is: 800-833-6687 ... it dosent work!!!!!!
What is this, an American number, British??? What????
Adobe site sucks whith lack of information and bad services.
I want to pay for my creative cloud packs and i can't for several days now.
Online chat is useless!
The page still not working today keeps showing the message "We're sorry, something seems to be wrong on our end. Please try again later." on the payment info tab. I have 2 days until i'm unable to get my packs to work.
I NEED THIS FIXED ADOBE!

I have been using my DEBIT card for over a year but recently I had to update my billing information, since then it will not accept my card. All the information is correct, it's just telling me to visit iTunes support. Can someone help me? Much appreciated

I have been using my DEBIT card for over a year but recently I had to update my billing information, since then it will not accept my card. All the information is correct, it's just telling me to visit iTunes support. Can someone help me? Much appreciated

Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

I cannot purchess movies on my apple tv. i keep getting a message that says i need to update my billing info. i have done this and i still get the message. help help help

i cannot purchusse movies on my apple tv. it keeps telling me that i need to update my billing info. i have done this and i keep recivimg the same message!!! help!!!

You don't. the ipad is not a backup/storage device. it simply mirrors the selected content of your computer. The sync is one way - computer to ipad. The only exception is itunes purchases.
Did you fail to maintain a backup copy of your computer?
If so, not good.
You may be able to purchase a third party program, not supported by Apple, to get the other music.

Why I can't buy thing from my game after updating my billing information as iut ask me to contact I tune service to complete the transaction ? Help!

Why I can't buy thing from my game after updating my billing information as iut ask me to contact I tune service to complete the transaction ? Help!

Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance.

I updated my billing information, but I still can't access Photo Shop. It gives me the message to contact Manager Subscription over and over again, when I click on the Try Again sign. How can I proceed?

I updated my billing information, but it won't take the new credit card. AND every time I go back to Photo Shop to do my work it gives me the message to go to Subscription Manager over and over again, when I click on the Try Again sign. How can I proceed past it and do my work?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

HT3702 i have updated my billing information and still can't update the existing Apps. I changed the credit card and still same problem

I have updated my billing information and still can't update my existing apps , i ahve changed the payment card and still same problem ,what shall i do ?

It's a credit card, not a debit card ? As far as I know that message will show if you are trying to use a card that was not issued by a bank in the same country as where your iTunes account is based (and you need to be in that country). If you are sure that it is then you could try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1918 I went in and updated my billing information and it's still saying wrong sercurity code

I'm trying to update my application on my iPad 3... Every time I do it keeps bringing up billing. So I sign in there n do my information and it says wrong sercurity code when indeed its right. I also went and tried to update my billing information and I keep getting same thing. Could this be bc I moved from ny to Alaska...I really need help on my updates

You might want to double check the information that you changed. The billing address that you entered for your credit card must match exactly what it says on your credit card statement and that could bw why you are getting this message.
If the address on your CC statement has your Street showing as "Street" and you are using the abbreviation "St.", things like that can cause problems. Maybe a spelling error in your iTunes information - anything like that could cause this.

Unable to update by billing information and credit card info

Hello,
I urgently need to download a business application and I had not been able to change my credit card type to be use in my apple iphone. I does not have the credit card that I had been using in my previous iphones and I want to change it but the message that the iphone is indicating that the info does not match my bank records.
Please let me know, what I can do to solve the problem asap.
Regards,
Sheyssa

Hello Sheyssa,
Thank you for the details of the issue you are experiencing when trying to update your billing information associated with your Apple ID. Many times this is caused by a formatting error:
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
I recommend following the steps below:
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
Thank you for using Apple Support Communities.
Best,
Sheila M.

I need help updating my billing information!

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