I need help with CS6 - it continues to ask me to install the full versions of the programs after I have installed them multiple times.

Hello,
I am writing from my computer at work.  I have been working here since May and have been asked to install the full versions of CS6 MANY times now.  I work for a few days and then the count down pops up saying my trial has ended.  I am not working in a trial version - in fact I never was.  The IT dept. here has un-installed and re-installed the CS6 complete versions onto my computer about 4 times now.  We also "checked for updates".  None of these things seem to be working.  And then today to find out that no phone support to being offered to CS users any longer - only Cloud users - I am very disappointed.  We have tried every single thing there possibility could be to fix this.  I use Photoshop and Illustrator every day at work and I can not afford to be locked out of the programs because the trial has ended again and again and again. Please help ASAP.  

See if this helps: Sign in, activation, or connection errors | CS5.5 and later

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