I need help with ipod video...please and thank you

Hi
My Ipod is down! I've tried to go on the apple website to help me fix the problem but I think im not getting any progress.
when i open my ipod, all i see is the little ipod with x's in its eyes ..."sad ipod" and..
Whenever i connect the ipod to compt with the USB all i see is the battery sign with the thunder...ive tried waiting but no luck...
I tried to reset it but its not working.
I cant restore or update bc the updater wouldnt work
When i go to itunes it would say no ipod connected but yet the ipod is on with the batery and thunder.. I know it has battery but why is it not working
I tried it on another compt and still not working
do u think its the usb?
Please help
thanks
much love !!
edit....
whoops i realized its in the wrong topic
SORRY and i dont know how to move it SORRY
Windows XP

So wouldyou recommend that I update? It was made for use with an att sim but was unlocked for use with a tmobile sim... I just so happen to have att. So the phone being locked for att wouldn't be a bother for me. I've just heard of people getting sim card read errors after updating, so I was wondering if I should even bother.

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