I need help with my ipods error 21 please help

my ipod doesn't like to restore on my computer its a windows 7 and i have the latest itunes can somebody please help me the i

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Similar Messages

  • Help syncing my new ipod - error message - please help

    Hi I am needing advice and help.
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    The message I get 'attempting to copy to disk'new ipod' failed. An unknown error occured(-69)'
    I am wondering step by step and in detail how I can make sure that all my songs from the library are on my new ipod. only a few artists are transferring across.
    The thing is my old ipod when syncing is fine and all songs go across! no problem at all. I still have to charge the old ipod as its still in use and it is the same ipod that of my new ipod - the 30gb video 5th generation.
    It is very fustrating as I have given my partner the other ipod so they still have full songs when they plug in to sync and when I plug in to sync I only get a & b only, we both use the same computer, same model ipod, same library and my ipod doesnt sync so i dont know why?
    Please please help. I really need very detailed and step by step instructions of how to sync the new ipod and make sure all the songs of my library are on my new ipod.
    I look forward to hearing from all you soon. Please help! - desperate!!!

    +The message I get 'attempting to copy to disk'new ipod' failed. An unknown error occured(-69)+
    The following document is a good place to start with that one:
    iTunes displays a -69 error when syncing iPod

  • Problems with my Ipod Nano 4g, Please somebody help me :-(

    I decided to buy my first ipod yesterday and I put all my songs on it and so on... But many songs don't work, I want to play them and the sign changes to that play sign but the song stands still. I can play forward in the song but it's still not playing. And after a few seconds it skips the song and plays the next one.
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    I have the exact same problem. I returned my nano to apple about 2 weeks ago and they weren't able to duplicate it. I got the same nano back in the mail today, loaded up the songs that refused to play, and nothing was fixed.
    This is my 6th apple product and 4th that I currently use and sync with my library. The songs I play on my other apple products (4g classic, iphone 3g, 2g nano) work perfectly. When I put them on my 4g they don't. If I convert the file, and then turn it back to .mp3 format it works...but with a library of nearly 700 gigs of music it seems like a hassle I or other apple customers shouldn't have to deal with.
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  • I have a problem with my iPOD, culd anybody please help me?

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    Have you tried holding the MENU and SELECT (center) buttons until you see the Apple logo to reset it?
    Cheers!
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  • Big problems with Firewire iPod and camcorder  - please help!

    Hi all,
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    Rob,
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  • Help with two ipods, one computer please!

    Right, my sister had an ipod mini already connected to the computer. I got an ipod mini for my birthday, the updated version, and wanted to use it. I read that it was okay to have two ipods on the same computer so i installed mine how it said. However, noe both ipods are on the same itunes which means sharing all our music. I now want to move my ipod to another user account on windows XP without damaging either ipod or the music.

    Natalie Beresford, "Multiple iPods/iTunes Installations", 04:04am Nov 26, 2004 CDT

  • Production Issue in Barcoding - Need Help

    Hi,
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    Thanks,
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    please see OSS Note 713492 & 1010590  to see if this is your problem -
    cheers
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    ====================================================
    OSS Note 713492 brief
    Symptom
    An additional time stamp check has been installed in the internal structure administration of the ABAP VM. This is supposed to ensure improved analysis of errors that may occur as a result of changes to dictionary types at runtime. In addition to the LOAD_TYPE_VERSION_MISMATCH short dump, the TYPELOAD_NEW_VERSION short dump may now also occur.
    ==========================================================
    OSS Note 1010590 brief
    Symptom
    The ABAP program terminates due to structure components that are too wide (64KB or greater). Depending on the kernel patch and Support Package status:
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    Other terms

  • Need help.....Files Cannot be found

    My Ipod froze and the last resort was to do a restore. After the restore was done, Itunes library could not locate my music files. I have done everything to locate the files but cannot. Need help

    Well with the ipod empty, if you can't find the songs anywhere on the system, you most likly out of luck if you had no backups on disc.
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  • Every time i try and get on the apps it comes up with server connection error

    every time i try and get on to the apps it keeps comeing up with server  connection error -1

    Hi,
    Please refer the link below to troubleshoot the issue
    http://h30434.www3.hp.com/t5/Printer-Networking-an​d-Wireless/Web-Services-problem-Server-connection-​...
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Adding server in DAG failing with error Error: Cluster API failed: "AddClusterNode() (MaxPercentage=25) failed with 0x800706ba. Error: The RPC server is unavailable

    Hi, Below is teh environments
    DC: Win 2008 R2 SP1
    Exchange Server OS: Win  2012  R2 Std 
    Exchange : 2013 SP1 Ent
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    A server-side database availability group administrative operation failed with a transient error. Please try the operation again. Error: An error occurred while attempting a cluster operation. Error: Cluster API failed: "AddClusterNode() (MaxPercentage=25)
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    Hi Manu,
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    receive data from devices, servers, and clients that use IPv6 addresses.
    Please also configure or disable Firewall to allow the connection.
    Thanks
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Mavis Huang
    TechNet Community Support

  • Ok guys i need help my ipod touch froze during an update now i put it inot the recovery mode or dfu and it will not reset itself at all it comes up with an error code and says this ipod cannot reset now does anyone have any ideas of what to do with it

    ok guys i need help anyone with my ipod it froze during an update now it will not work at all i ahve put it into the recovery mode or dfu and  it will not reset it self it comes up with an error message 1603 the number is and says the ipod cannot be reset anyone please help me i have tryed everything googled you tubed everything

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Error 1603
    Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.

  • I can't restore my ipod, error 3194 pops up, I need help

    I can't restore my ipod, error 3194 pops up, I need help. Please

    From http://support.apple.com/kb/TS3694#error3194:
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • I need help with and Error PLEASE!!

    Everytime i try to upgarde my itunes 6 to itunes 7 i get and Error Drive E:/ message and then i get a message saying The installer encountered errors before Itunes could be configured.
    WHAT DO I DO? I NEED SERIOUS HELP HERE!

    After installing iTunes 7, it tried to update my daughter's 20G wheel iPod but failed crashing the iPod. After the crash, my daughter got a 1418 error reporting the iPod could not be restored. An iPod salesman sold her a new iPod – blaming her for screwing up her iPod, so much for sales “experts.”
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    Also, if the “do not disconnect” iPod message is persistent, just go into My Computer and “eject” the iPod to clear the iPod error message.

  • Hello, well im having some problems with my ipod 4th gen it will not turn on and when i plug it in to itunes it will not come up saying i need to restore. when i try that it will not compleet. the ipod will not do anything at all... please help me

    Hello, well im having some problems with my ipod 4th gen it will not turn on and when i plug it in to itunes it will not come up saying i need to restore. when i try that it will not complet. the ipod will not do anything at all... please help me i havent got  extra money to spend..

    Just what happens when the restore does not complete?
    Error message?
    Does it freeze? Is so what is listed in the status bar of iTunes?

  • Need help please with ipod mini

    Hi,I had my ipod mini sent into service as the pasue button was bust and I now have a totally new ipod mini send out and Im trying to install it on the pC and it doesnt let me,need help pls

    You may need to format the iPod for use with Windows.
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    Download the iPod Updater, install this to your computer, restart the computer, run the Updater, then connect your iPod when prompted (not before), then follow the set up procedure.
    If this is what you are having problems with, then post back with what happens and any error messages you see.

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