I need herlp acessing the serial number for a recently opurchased Photyoshop Elements 10 software. I have an Adobe ID, have entered the redemtpion code and been told it is not "active". Help??

Can you help with the above issue? The plastic cover over the code on the box was intact when iII received the 3 CDs.

Version 10 is now 2 versions old, version 12 is current, so it MAY be that the redemption code has expired
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help

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