I need major help with the 5.0 device software!

I recently had to get a refurbished Blackberry Curve 8900 from T-mobile because my phone was no longer charging. The old one had the 5.0 update on it, this one however, does not. I know how to download it and everything, but when I am JUST about to click "finish" a message pops up that says
"Invalid Configuration
The Blackberry Device Software upgrade new features and significant enhancements to the Blackberry solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about Blackberry service, please visit www.blackberry.com/service."
I don' t know what a BlackBerry subscription is.
I need help getting passed this, so I can continue on with device update.
Thanks!

Hi and Welcome to the Forums!
It is referring to a full BB data plan, the last one in this list:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
That plan is what enables BIS -- BlackBerry Internet Service -- which enables all of the rich and proprietary features of BBs. If you had those before, then it sounds like your carrier has not completed shifting your prior account from your old BB to the new one (it is controlled by the BB PIN). I suggest you contact them for formal assistance.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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