I need phone # for Al Tenneson's boss - and the boss of the twitter account team
Both of those listed in the subject have failed ot get me back to the service level I had after signing up (with much hassle) for TV to add to my Internet service. I contacted the twitter account aghast at the pricing, and they said they'd get me a lower deal. I asked if the channels would be the same, and they said yes. Then they later point out that they told me a different package...but they still verified my "will it all be the same?" inquiry. I am not a Comcast employee, and it is not my job to check the packages they list when I point blank asked if I would have the same service. They've blown me off for a solid day now without any response. Al Tenneson, meanwhile, has blown me off for a week at a time, then acted like he'd done a bunch of work reading the twitter conversation...but completely ignored the fact that the confirmed for me that everything would be the same. Comcast doesn't do business honestly. They put nice people in a position to provide bad service. Their pricing policies are designed to confuse. They offere different packages through different service entry points (website, phone, twitter, Executive Customer Relations, Tom K's team, and stores, probably among others), and try and upsell you to services you don't want or need by actually charging you *more* for less service. And then they wonder why people dislike them so very much. In any case, I need to speak with Al Tenneson's boss, and the manager in charge of the twitter team.
And I will reply to this every single day until such time as this concern is addressed with more than a canned apology. I need my channels back, and I need to not have to explain the entire situation over again for someone. You can get my account information, but it is up to Comcast to do the research adn understand that this is far beynd a simple "what can I do for you now?" circumstance. This is a need to speak with management regarding a pattern of poor customer service. And by management I mean nobody who works in customer service for a living.
Similar Messages
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I need phone # the boss of the twitter account team
Both of those listed in the subject have failed ot get me back to the service level I had after signing up (with much hassle) for TV to add to my Internet service. I contacted the twitter account aghast at the pricing, and they said they'd get me a lower deal. I asked if the channels would be the same, and they said yes. Then they later point out that they told me a different package...but they still verified my "will it all be the same?" inquiry. I am not a Comcast employee, and it is not my job to check the packages they list when I point blank asked if I would have the same service.
They've blown me off for a solid day now without any response. A manager meanwhile, has blown me off for a week at a time, then acted like he'd done a bunch of work reading the twitter conversation...but completely ignored the fact that the confirmed for me that everything would be the same.
Comcast doesn't do business honestly. They put nice people in a position to provide bad service. Their pricing policies are designed to confuse. They offere different packages through different service entry points (website, phone, twitter, Executive Customer Relations, Tom K's team, and stores, probably among others), and try and upsell you to services you don't want or need by actually charging you *more* for less service.
And then they wonder why people dislike them so very much.
In any case, I need to speak with the manager in charge of the twitter team.
EDITED by ComcastTeds: Removed Comcast employee name as per Forum Guidelines:
http://forums.xfinity.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289
Please Note: By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within this document as well as any other posted documents throughout the community. The Comcast Help & Support Forums are subject to the Subscriber Agreement at http://www.comcast.net/terms/subscriber and the Acceptable Use Policy at http://www.comcast.net/terms/use. The use of 'remove', 'removal' or 'removed' may be substituted for 'edited' or 'deleted' at anytime. Comcast forum "official employees", "moderators" or "administrators" reserve the right to remove any post and/or topic that we deem inappropriate or disruptive to the Comcast Help Forums Community. These Guidelines Can Change Without Notification.And I will reply to this every single day until such time as this concern is addressed with more than a canned apology. I need my channels back, and I need to not have to explain the entire situation over again for someone. You can get my account information, but it is up to Comcast to do the research adn understand that this is far beynd a simple "what can I do for you now?" circumstance. This is a need to speak with management regarding a pattern of poor customer service. And by management I mean nobody who works in customer service for a living.
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Need phone # for help
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