I need some help printing to plates please please
Hi all I am brand new to illustrator CS4 as of today I am starting to print church stuff and need to print to polyester plates I have a logo I cannot seem to be able to figure out how to print each plate for CMYK. Please help me as I want to start printing ASAP. I have searched and searched but cannot seem to find info that is straight forward something seems to change from real world to what I read. Anyone? I would really appreciate some help please
Printing to polyester plates requires an expensive piece of hardware. It is not a simple "print-out-of-Illustrator" solution. There may be some opportunities for printing direct to the RIP which then generates the plates. There are also direct-to-plate digital presses. You need to do some research on what is available and how much it will cost. Contact your local offset print shop and ask them if they can help you narrow down the search for a solution.
This assumes you have no platesetter or digitla press on the premises. If you do, then you need to learn the operating manual for the equipment you have in place. Not sure what your situation is and what you have to work with other than Illustrator.
Message was edited by: John Danek
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Need some help with a program Please.
Well, im new here, im new to java, so i need your help, i have to make a connect four program, my brother "Kind of" helped me and did a program for me, but the problem is i cant use some of those commands in the program and i have to replace them with what ive learned, so i will post the program and i will need your help to modify it for me.
and for these programs, also i want help for:
They have errors and i cant fix'em
the commands that i've leaned:
If statements, for loops, while loops,do while, strings, math classes, swithc statement, else if,logical operators,methods, one and two dimensional arrays.
Thanx in advance,
truegunner
// Fhourstones 3.0 Board Logic
// Copyright 2000-2004 John Tromp
import java.io.*;
class Connect4 {
static long color[]; // black and white bitboard
static final int WIDTH = 7;
static final int HEIGHT = 6;
// bitmask corresponds to board as follows in 7x6 case:
// . . . . . . . TOP
// 5 12 19 26 33 40 47
// 4 11 18 25 32 39 46
// 3 10 17 24 31 38 45
// 2 9 16 23 30 37 44
// 1 8 15 22 29 36 43
// 0 7 14 21 28 35 42 BOTTOM
static final int H1 = HEIGHT+1;
static final int H2 = HEIGHT+2;
static final int SIZE = HEIGHT*WIDTH;
static final int SIZE1 = H1*WIDTH;
static final long ALL1 = (1L<<SIZE1)-1L; // assumes SIZE1 < 63
static final int COL1 = (1<<H1)-1;
static final long BOTTOM = ALL1 / COL1; // has bits i*H1 set
static final long TOP = BOTTOM << HEIGHT;
int moves[],nplies;
byte height[]; // holds bit index of lowest free square
public Connect4()
color = new long[2];
height = new byte[WIDTH];
moves = new int[SIZE];
reset();
void reset()
nplies = 0;
color[0] = color[1] = 0L;
for (int i=0; i<WIDTH; i++)
height[i] = (byte)(H1*i);
public long positioncode()
return 2*color[0] + color[1] + BOTTOM;
// color[0] + color[1] + BOTTOM forms bitmap of heights
// so that positioncode() is a complete board encoding
public String toString()
StringBuffer buf = new StringBuffer();
for (int i=0; i<nplies; i++)
buf.append(1+moves);
buf.append("\n");
for (int w=0; w<WIDTH; w++)
buf.append(" "+(w+1));
buf.append("\n");
for (int h=HEIGHT-1; h>=0; h--) {
for (int w=h; w<SIZE1; w+=H1) {
long mask = 1L<<w;
buf.append((color[0]&mask)!= 0 ? " @" :
(color[1]&mask)!= 0 ? " 0" : " .");
buf.append("\n");
if (haswon(color[0]))
buf.append("@ won\n");
if (haswon(color[1]))
buf.append("O won\n");
return buf.toString();
// return whether columns col has room
final boolean isplayable(int col)
return islegal(color[nplies&1] | (1L << height[col]));
// return whether newboard lacks overflowing column
final boolean islegal(long newboard)
return (newboard & TOP) == 0;
// return whether newboard is legal and includes a win
final boolean islegalhaswon(long newboard)
return islegal(newboard) && haswon(newboard);
// return whether newboard includes a win
final boolean haswon(long newboard)
long y = newboard & (newboard>>HEIGHT);
if ((y & (y >> 2*HEIGHT)) != 0) // check diagonal \
return true;
y = newboard & (newboard>>H1);
if ((y & (y >> 2*H1)) != 0) // check horizontal -
return true;
y = newboard & (newboard>>H2); // check diagonal /
if ((y & (y >> 2*H2)) != 0)
return true;
y = newboard & (newboard>>1); // check vertical |
return (y & (y >> 2)) != 0;
void backmove()
int n;
n = moves[--nplies];
color[nplies&1] ^= 1L<<--height[n];
void makemove(int n)
color[nplies&1] ^= 1L<<height[n]++;
moves[nplies++] = n;
public static void main(String argv[])
Connect4 c4;
String line;
int col=0, i, result;
long nodes, msecs;
c4 = new Connect4();
c4.reset();
BufferedReader dis = new BufferedReader(new InputStreamReader(System.in));
for (;;) {
System.out.println("position " + c4.positioncode() + " after moves " + c4 + "enter move(s):");
try {
line = dis.readLine();
} catch (IOException e) {
System.out.println(e);
System.exit(0);
return;
if (line == null)
break;
for (i=0; i < line.length(); i++) {
col = line.charAt(i) - '1';
if (col >= 0 && col < WIDTH && c4.isplayable(col))
c4.makemove(col);
By the way im using Ready to program for the programming.You can't really believe that his brother did this
for him...I did miss that copyright line at the beginning when
I first looked it over, but you know, if it had been
his brother, I'd be kinda impressed. This wasn't a
25 line program. It actually would have required
SOME thought. I doubt my brother woulda done that
for me (notwithstanding the fact that I wouldn't need
help for that program, and my brother isn't a
programmer).I originally missed the comments at the top but when I saw the complexity of what was written then I knew that it was too advanced for a beginner and I relooked through the code and saw the comments. -
Please, need some help, K8n Neo2 plat. tried everything i knew how
Ever since installing bios1.9 my computer takes forever to boot past the windows login screen. I wait like 10 minutes and then it works. Not only that, I am unable to get online. I read that I had to reflash my bios with the Nvidia mac address on the printer port and I have done so but I am still having the same problems.
I did ipconfig/all and I have the CORRECT Nvidia mac as listed on the printer port sticker. I am at a loss. what could the problem be? It is really frustrating and I am furious at MIS for making a bios update so terrible that it would jack me up like this.
please if anyone knows what I should do or has any suggestions, post them on here. I am clueless right now.Peter2x-
You could try resetting the ACPI data - telling the BIOS you have a Plug 'n Play OS and that you want to reset the ACPI (or rescan the PnP settings). Often these data are corrupted/reset on a BIOS flash. There are some threads in the BIOS area regarding this, too.
If that doesn't work, even though I hate to suggest this, you could try reinstalling Windows. You can install to a different directory - like 'WindowsX' instead of writing over the existing install. This will give you a choice of booting into the new install or staying with the old one (you should get a screen to choose which one when you boot after the install).
Just speculating, the BIOS may have changed some of the settings that the Windows device drivers need and it spends a while resolving (or not resolving) these. You could try starting up in some of the troubleshooting modes (hit F8 during early Windows boot) and look at the boot log - it might show some driver install problems. Reading that log is a bit arcane and tedious, however.
Another suggestion would be to go back to the previous BIOS, if you have a copy.
If you go to the BIOS screen (DEL key on start up), do all your drives show up and are they of the correct size? I can't guess why any should be missing but HDD problems can often result in very long boot times. However, the wait is usually in the POST phase rather than Windows start-up.
ss -
I need some help connecting to LDAP please.
I've been working on this problem for a few days now and I'm really frustrated. I'm going to search through these message boards and hope some topics are of any use. If anyone knows of any please post the links in this thread that would be very helpful.
Here is my problem. My domain name is called swinsk.com. I used a LDAP tool to find my base DN. It came up with DC=swinsk,DC=com.
I am trying to use anonymous bind. When I hit save changes it keeps telling me that my basedn is incorrect and I should that I should check my basedn. When I try to save my changes without an anonymous bind it tells me that my bind DN is incorrect to check that. I am not sure what my bind dn should be if I want to use my administrator account. I'm going to try and figure that out as well. I'm very confused.
If anyone could lend me a hand and point me in the right direction I would be estatic.
The tool I used to find my base DN can be found at: http://www.iit.edu/~gawojar/ldap
I am happy to provide any further information I might have left out to help solve this problem. Thanks in advance to anyone who might give any suggestions!When I click "Find" under "Manage Organizational Units" it appears to be working. This is what happens:
Search Results
Found 2 entries where the unit name is '*'
Error: Can't connect to the LDAP server
Unit Name Description
Administrators
Domain Controllers Default container for domain controllers
However, when I try to click find under any of the other tabs it says there is a problem and it cannot connect to the LDAP server. This proxy server seems to be very buggy in regards to LDAP. Either that or I am just stupid. I am pretty sure it is set up correctly because I am able to browse LDAP with the LDAP browser tool using the base dn and bind dn I am using in my Global Settings configuration.
Any suggestions? -
Can some one help me by ring me from itunes please
This is a User to User Forum...
You need to Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
Need some help here.. pretty please..!
Im just wondering how to add contacts, calendar and notes to my ipod mini. coz i tried the instructions there but it didnt work. my ipod is already in disk use and im using microsoft outlook.. pls help me.. thanx soo much..!!!
Hudgie, "How do I get my Contacts and Calendars onto m", 01:52am Feb 2, 2005 CDT
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JoptionPane need some help understanding, with buttons PLEASE SOMEONE :)
Hi all I was hoping that someone would be kind enough to explain to me how I can add a method to buttons in a JoptionPane.
Also can I pplease ask for you to look at this code I think I have stuff something as it is not working the way that I want,
I want to add something like this to the ok button.
String check = LastNameJText.getText()+FirstNameJText.getText();
System.out.println(check);
if
//check to see if First & Last name have been entered.
(check != null){
return;
else //create a dialog that shows Title,first & Last Name
// & ask if you would like to make an new ordre
String d= System.getProperty("line.separator");
Object[] options = {"Cancel","OK",};
int n = JOptionPane.showOptionDialog(null,
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JOptionPane.YES_OPTION,
JOptionPane.INFORMATION_MESSAGE,
null,
options,
options[0]);
if //Check to see if First & Last name text feilds are clear.
(check == null){
return ;
else
//make sure that all text fields are clear for new order
ClearAllTextFields();When I do that i get
"Order.java": Error #: 300 : variable options not found in class epod_1_0.Order at line 2152, column 4
"Order.java": Error #: 300 : variable options not found in class epod_1_0.Order at line 2153, column 4
why would this be ?
This is the code
String check = LastNameJText.getText()+FirstNameJText.getText();
System.out.println(check);
if
//check to see if First & Last name have been entered.
(check != null){
return;
else //create a dialog that shows Title,first & Last Name
// & ask if you would like to make an new ordre
String d= System.getProperty("line.separator");
int result = JOptionPane.showOptionDialog(null,
"Do you really want to add a new shoe order for:"+ d +
(String) TitleComboBox.getSelectedItem()+" "+FirstNameJText.getText()+
" "+LastNameJText.getText(),"New Order",
JOptionPane.YES_OPTION,
JOptionPane.INFORMATION_MESSAGE,
null,
options,
options[0]);
switch(result){
case JOptionPane.YES_OPTION: // Add your code for yes
break;
case JOptionPane.NO_OPTION: // Add your code for no
dispose();
break;
if //Check to see if First & Last name text feilds are clear.
(check == null){
return ;
else
//make sure that all text fields are clear for new order
ClearAllTextFields();
} -
Please I need some help with a table
Hi All
I need some help with a table.
My table needs to hold prices that the user can update.
Also has a total of the column.
my question is if the user adds in a new price how can i pick up the value they have just entered and then add it to the total which will be the last row in the table?
I have a loop that gets all the values of the column, so I can get the total but it is when the user adds in a new value that I need some help with.
I have tried using but as I need to set the toal with something like total
totalTable.setValueAt(total, totalTable.getRowCount()-1,1); I end up with an infinite loop.
Can any one please advise on some way I can get this to work ?
Thanks for reading
CraigHi there camickr
thanks for the help the other day
this is my full code....
package printing;
import java.awt.*;
import java.awt.event.*;
import java.awt.print.*;
import javax.swing.*;
import javax.swing.table.*;
import java.text.DecimalFormat;
public class tablePanel
extends JDialog implements Printable {
BorderLayout borderLayout1 = new BorderLayout();
private boolean printing = false;
private Dialog1 dialog;
JPanel jPanel = new JPanel();
JTable table;
JScrollPane scrollPane1 = new JScrollPane();
DefaultTableModel model;
private String[] columnNames = {
private Object[][] data;
private String selectTotal;
private double total;
public tablePanel(Dialog1 dp) {
dp = dialog;
try {
jbInit();
catch (Exception exception) {
exception.printStackTrace();
public tablePanel() {
try {
jbInit();
catch (Exception exception) {
exception.printStackTrace();
private void jbInit() throws Exception {
jPanel.setLayout(borderLayout1);
scrollPane1.setBounds(new Rectangle(260, 168, 0, 0));
this.add(jPanel);
jPanel.add(scrollPane1, java.awt.BorderLayout.CENTER);
scrollPane1.getViewport().add(table);
jPanel.setOpaque(true);
newTable();
addToModel();
addRows();
setTotal();
public static void main(String[] args) {
tablePanel tablePanel = new tablePanel();
tablePanel.pack();
tablePanel.setVisible(true);
public void setTotal() {
total = 0;
int i = table.getRowCount();
for (i = 0; i < table.getRowCount(); i++) {
String name = (String) table.getValueAt(i, 1);
if (!"".equals(name)) {
if (i != table.getRowCount() - 1) {
double dt = Double.parseDouble(name);
total = total + dt;
String str = Double.toString(total);
table.setValueAt(str, table.getRowCount() - 1, 1);
super.repaint();
public void newTable() {
model = new DefaultTableModel(data, columnNames) {
table = new JTable() {
public Component prepareRenderer(TableCellRenderer renderer,
int row, int col) {
Component c = super.prepareRenderer(renderer, row, col);
if (printing) {
c.setBackground(getBackground());
else {
if (row % 2 == 1 && !isCellSelected(row, col)) {
c.setBackground(getBackground());
else {
c.setBackground(new Color(227, 239, 250));
if (isCellSelected(row, col)) {
c.setBackground(new Color(190, 220, 250));
return c;
table.addMouseListener(new MouseAdapter() {
public void mouseClicked(MouseEvent e) {
if (e.getClickCount() == 2) {
if (e.getClickCount() == 1) {
if (table.getSelectedColumn() == 1) {
table.setTableHeader(null);
table.setModel(model);
scrollPane1.getViewport().add(table);
table.getColumnModel().getColumn(1).setCellRenderer(new TableRenderDollar());
public void addToModel() {
Object[] data = {
"Price", "5800"};
model.addRow(data);
public void addRows() {
int rows = 20;
for (int i = 0; i < rows; i++) {
Object[] data = {
model.addRow(data);
public void printOut() {
PrinterJob pj = PrinterJob.getPrinterJob();
pj.setPrintable(tablePanel.this);
pj.printDialog();
try {
pj.print();
catch (Exception PrintException) {}
public int print(Graphics g, PageFormat pageFormat, int pageIndex) throws PrinterException {
Graphics2D g2 = (Graphics2D) g;
g2.setColor(Color.black);
int fontHeight = g2.getFontMetrics().getHeight();
int fontDesent = g2.getFontMetrics().getDescent();
//leave room for page number
double pageHeight = pageFormat.getImageableHeight() - fontHeight;
double pageWidth = pageFormat.getImageableWidth();
double tableWidth = (double) table.getColumnModel().getTotalColumnWidth();
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if (tableWidth >= pageWidth) {
scale = pageWidth / tableWidth;
double headerHeightOnPage = 16.0;
//double headerHeightOnPage = table.getTableHeader().getHeight() * scale;
//System.out.println("this is the hedder heigth " + headerHeightOnPage);
double tableWidthOnPage = tableWidth * scale;
double oneRowHeight = (table.getRowHeight() + table.getRowMargin()) * scale;
int numRowsOnAPage = (int) ( (pageHeight - headerHeightOnPage) / oneRowHeight);
double pageHeightForTable = oneRowHeight *numRowsOnAPage;
int totalNumPages = (int) Math.ceil( ( (double) table.getRowCount()) / numRowsOnAPage);
if (pageIndex >= totalNumPages) {
return NO_SUCH_PAGE;
g2.translate(pageFormat.getImageableX(), pageFormat.getImageableY());
//bottom center
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g2.translate(0f, headerHeightOnPage);
g2.translate(0f, -pageIndex * pageHeightForTable);
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//clip to the appropriate bounds.
if (pageIndex + 1 == totalNumPages) {
int lastRowPrinted =
numRowsOnAPage * pageIndex;
int numRowsLeft =
table.getRowCount()
- lastRowPrinted;
g2.setClip(0,
(int) (pageHeightForTable * pageIndex),
(int) Math.ceil(tableWidthOnPage),
(int) Math.ceil(oneRowHeight *
numRowsLeft));
//else clip to the entire area available.
else {
g2.setClip(0,
(int) (pageHeightForTable * pageIndex),
(int) Math.ceil(tableWidthOnPage),
(int) Math.ceil(pageHeightForTable));
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try {
table.paint(g2);
finally {
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//tableView.paint(g2);
g2.scale(1 / scale, 1 / scale);
g2.translate(0f, pageIndex * pageHeightForTable);
g2.translate(0f, -headerHeightOnPage);
g2.setClip(0, 0,
(int) Math.ceil(tableWidthOnPage),
(int) Math.ceil(headerHeightOnPage));
g2.scale(scale, scale);
//table.getTableHeader().paint(g2);
//paint header at top
return Printable.PAGE_EXISTS;
class TableRenderDollar extends DefaultTableCellRenderer{
public Component getTableCellRendererComponent(
JTable table,
Object value,
boolean isSelected,
boolean isFocused,
int row, int column) {
setHorizontalAlignment(SwingConstants.RIGHT);
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table,
value,
isSelected,
isFocused,
row,
column);
if( value == null || value .equals("")){
( (JLabel) component).setText("");
}else{
double number = 0.0;
number = new Double(value.toString()).doubleValue();
DecimalFormat df = new DecimalFormat(",##0.00");
( (JLabel) component).setText(df.format(number));
return component;
} -
Remote App on iPad connects but drops after about 20 mins. Need to turn off wait about 1 minute, then turn on wifi on iMac before it can reconnect. Need some help please.
Already gone through troubleshooting guide a zillion times. Thanks.This worked for me... A little time consuming but once you get rolling it goes GREAT... Thanks....
I got my artwork and saved it to my Desktop
Opened up Microsoft Paint and clicked on "File" and "Open" and found it to get it on the screen to resize it
Clicked "resize" and a box for changing it opened up
Checked the box "Pixels" and "Unchecked maintain aspect ratio"
Set Horizontal for 640 and Vertical for 480
Clicked on "OK" and went back to "File" and did a "Save As" and chose JPEG Picture
It came up "File Already Existed" and clicked "OK" (really did not care about the original artwork I found because wrong size)
Went to iTunes and on the movie right clicked on "Get Info", clicked on "Details", then "Artwork"
Go to the little box on the top left that shows your old artwork and click on it to get the little blue border to appear around it and hit "Delete" to make it gone
Click on "Add Artwork" and find it where you put the one from above on your Desktop and hit "Open" and OK and your new artwork is now there and all good.
Sounds like a lot of steps to follow but after around 5 or so you will fly through it. This worked perfect on my iPhone 6 Plus and I have artwork on my Home Videos now. -
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Although vlc mentioned above is a much more powerful and better player you could try installing Perian if you insist on using the quicktime player. It may supply the codec it needs.
Not sure why you wouldn't be able to play straight avi files though in quicktime. -
Please People I need some help.My iPod is disabled and when I connect it to iTunes it says: Itunes could not connect to the ipod because it is locked with a passcode...how can I do it?
Place the iPod in Recovery mode and then restore.
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this website make problem for me, he open by it self everytime i try to open another websites
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http://yandex.ru/yandsearch?text=ццц&lr=1004Dude, I don't think there's a user on this forum that would click on that link.
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Please i need some help time capsule and airport express wireless extender
hello everyone and thank you for looking at my post. i do need some help. i am not very good at the computer programing so i might not use the right terms. i have a time capsule that i just replaced an old pc type router with. i have a fairly large house and can not get wireless signal to the one end of my house. so i went to the apple store and bought an airport express after being told how its just plug and play and itll setup with my time capsule and waala iv just extended my wireless signal. well it did not seam to work that well for me. i have done all the setting up that was told me to in the book to do and i still have get to get a wireless signal out of the express i then hooked up an ethernet wire from the express to my girlfriends macbook. and what do you know now im seeing the express in my airport utility. but then i unplug the ethernet and im back to not seeing the express. what am i doing wrong and what do i need to do. please help me if you can. thanks alot.
Hello fastuca. Welcome to the Apple Discussions!
Let's double-check your base stations' settings ...
o If practical, place the base stations in near proximity to each other during the setup phase. Once done, move them to their desired locations.
o Open AirPort Utility and select the Time Capsule (TC).
o Choose Manual Setup from the Base Station menu, or double-click the base station to open the configuration in a separate window. Enter the base station password if necessary.
o Click AirPort in the toolbar, and then click Wireless.
o Choose “Create a wireless network” from the Wireless Mode pop-up menu, and then select the “Allow this network to be extended” checkbox.
o Next, select the 802.11n AirPort Express Base Station (AXn) that will extend this network, and choose Manual Setup from the Base Station menu, or double-click the base station to open its configuration in a separate window. Enter the base station password if necessary.
o Choose “Extend a wireless network” from the Wireless Mode pop-up menu, and then choose the network you want to extend from the Network Name pop-up menu.
o Enter the base station network and base station password is necessary.
o Click Update to update the base station with new network settings.
(ref: Page 46 of "Designing AirPort Networks Using AirPort Utility) -
Hi Someone Know why my charger is not working properly but always it was been working good but now when conect my iphone (3gs) appears a golden triangle saying :Charging is not Supported with this accessory. Please I Need Some Help Here. Thanks =D
sounds like the cable or the iphone connector are somehow damaged
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Need some help and guidance please!
Hi everyone,
I desperately need some help because I am at my wits end. In September I purchased a Compaq Presario CQ60-450US. Shortly after purchasing, I fresh installed Windows 7 Professional. Recently I decided to tried to dual boot ubuntu on the machine only to find that the installation failed because of CD read error. I know for a fact that the CD is not the issue because I have used this CD three other times to install ubuntu thus I came to the conclusion that the CD/DVD drive was bad.
I called HP support to get a new CD/DVD drive replaced only to spend 2 hours on the phone with a individual that decided to troubleshoot first trying to install ubuntu remotely (I informed the indiviual that the remote session would end), then by playing a DVD and "skipping throughout" the movie. He/she said that she could see no issue. (no diagnostic was run)I informed the individual that I had issues with buring as well. He/she proceeded to go online and install software asking me to demonstrate the issue after which the call got dropped mysteriously.
I called HP support back and told them that I am having an issue now burning. They proceed to connect remotely and look at the software the previous support individual downloaded and said that the software was not supported by HP. I informed the individual that I give permission to install any software needed to troubleshoot but the individual said that I could not be suppoted because I wasn't using the OS installed by HP. I was instructed to recover my machine to the OS that was installed with the machine if I was to continue to get support.
I informed the individual that the drivers and software are the same for either OS considering the CD/DVD rom is a plug and play device. The individual refused to help and told me I had lost my warranty because of my decision to install an OS directly from Microsoft or a third paper vendor.
That is where I stand. HP is refusing to give me support because I am not running their Vista Home edition even though my issue is hardware. I cannot find any warrent information stating that I need to have the original operating system installed on the machine to receive support. Can anyone point me to a reputable division that can help me with my issue? I feel I was just thrown aside so that they don't have to initiate a repair. If not has anyone filed a compalint against this outrageous support requirement?Dear ndjumpball,
I would like to say that I have some good -- or at least encouraging -- advice. Regretfully, I do not. I had issues with my dv7 practically since purchasing it a year ago specifically so I would have a reliable computer for school. My first problem: I bought my laptop a mere 7 weeks before HP started offering their free upgrade to Windows 7. Consequently, I was forced to purchase the full installation retail or continue to deal with the wonton freezes and system failures that inevitably occurred while I was working on homework -- courtesy of HP's installation of Vista Home Premium 64-bit. Thankfully, I was able to purchase a copy of Windows 7 Professional 64-bit through a significant student discount offer from Microsoft, and I had my new OS downloaded the evening of October 23, 2009; I had to give their servers time to free up, since it seemed like everyone and their dogs were also downloading what the reviews posted on CNET and PC World touted as being more reliable. I recall (I can't remember exactly which site this appeared) the statement, "Windows 7 is what Vista should have been from the beginning."
I was all excited and happy now that I had a laptop for school that had everything I was looking for: decent size hard drive, a fair amount of RAM, great 17.3" display with awesome colors, and a CDRW/DVDRW/Blu-Ray disk drive in the bay. Not only was I very satisfied with the hardware; it also came with a decent host of software that are thought was pretty cool, too. It came with CyberLink's DVD Suite 6 that I could activate simply by touching a soft button above the keyboard. Aside from Vista Home Premium crashing on me at the most inopportune times, I was exceedingly happy with my $1000 purchase and investment. Then came the "upgrade" to Windows 7 Professional 64-bit...Because I didn't have a "compatible" version of Vista, I had to do a full ("custom") install. In other words, I lost all of the cool features I originally bought the machine for in the first place...no more cool one-finger's brush software activation (still don't have that working), and HP Chat Support told me the same thing they told you. The following is a direct copy/paste quote from an email response I received from HP Total Care: "In order to help you relevantly I would like to request you to please revert back to Vista operating system and check whether the issue is persisting or not. If the issue is still persisting after reverting the operating system back to vista then we need to perform system recovery."
After pursuing my case for 6 months -- finally getting my case escalated to two HP Customer Care Case Managers in Texas/Oklahoma -- the best "customer support" I received was what I'm sure was a truly heartfelt and sincere apology... Oh, neither case manager was "able" to send me either the true upgrade disks that would have preserved the features purchased, nor were they willing to send me a stand-alone installation of the CyberLink’s DVD Suite 6 that is currently offered with the HP Pavilion dv6t Quad Edition series. (In massive frustration and anger, I bought the CyberLink’s DVD software - $100 I didn't have to spend on something I had already bought...)
A month later (late March), MY CD-RW/DVD-RW/Blu-Ray drive stopped working. After an hour online with Customer Care, I had finally convinced the rep that the drive was working fine after my ditching Vista Home Premium, and that its failure had absolutely nothing to do with Windows 7 Pro. After giving the guy my credit card number as security, I had a replacement drive shipped to me.
My personal recommendation: clearly state that the hardware failure had nothing to do with whatever software or OS you chose to install. Bottom line: your computer is only 8 months old and is still covered under warranty, they can replace the defective part, or you can return the entire machine. You probably want to be the "Nice Guy" but you need to remind them that you have other brands available to purchase.
I don't know if that helps or not, but thank you for giving me the opportunity to vent! :-)
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