I need technical support with Adobe Reader. How do I get it?

I need tech support for Adobe Reader. It makes my computer freeze when an attachment if opened. How and where do I get help?

Have you tired another browser?
Firefox, Google Chrome, Opera or Safari will all work with Windows 7, and they will give you far less trouble than IE or AOL will.
Firefox has a built in PDF viewer that's less than perfect, but it works.
On a personal note: I worked for AOL ten years ago. AOL mail (what most people use AOL for) is now a FREE service for ANYONE, so if you have their software installed I'd recommend removing it: you don't need it. If you have a paid account with them, I'd cancel it. You're getting NOTHING AT ALL for a monthly fee that isn't available on their website at absolutely no cost to you.
Also, I just spent an entire day last week reloading an office computer for my brother because Internet Explorer allowed a virus from a page that the other browsers don't allow access to. Internet Explorer is "the problem child" of Internet Browsers, and since AOL uses a seven year old version of Internet Explorer for its built-in browser, you'll find little difference between the two.
Try another browser and see if the problem persists. If it does we'll look at Reader as a cause, but I'd venture an aducated guess it's your browser.

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I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?

I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Is this an Adobe issue, Microsoft issue, or security issue?

Thank you! That seemed to do the trick. Don't think I'd ever have figured that one out!!
From: pwillener <[email protected]>
To: Sharon Atkins <[email protected]>
Sent: Monday, February 16, 2015 9:47 PM
Subject: I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
created by pwillener in Adobe Reader - View the full discussionSince you mention Microsoft, I assume that you are on Windows. Can you open Reader by itself? If so, try disabling Protected Mode Edit . If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7201334#7201334 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7201334#7201334 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

I need major help with Adobe Reader!

I am a student and I need Adobe Reader for my e-books and when I click on my chapter to read it, Adobe Reader says not responding after a few seconds and closes. I have double checked the license agreement and accepted twice so I know that is not the case. I have also cleared the cookies and uninstalled Adobe Reader and re-installed Adobe Reader. Tech Support at my school can't even figure it out. Please help!! I needed to start reading my chapters yesterday! Thank you!

hrbond wrote:
I needed to start reading my chapters yesterday!
If you provided sufficient information you could get help today...
What is your operating system?
What is your Reader version?
Are these local or online files? If online, in what browser?

When Firefox last automatically updated, it suggested that Adobe reader needed updating, now, with Adobe Reader 8, I can no longer print from the internet, only to file. Help please.

When Mozilla Firefox last automatically updated, it suggested that Adobe Reader needed updating. After updating to Adobe Reader 8, I can no longer print from the internet, only to a file. I know the printer and its interface must be OK because Word prints normally.

Problem solved, it was my oversight, I had not removed the check from the Print to File box in the print set up.

Monitor ICC profile supported with Adobe Reader?

Hi, I know Reader supports reading of input ICC color profiles like in embedded pictures (sRGB, Adobe RGB, etc.), but it seems it doesn't support outputting to the monitor's ICC profile. Is there a way to do this? I have used Reader 8 and 9. I need to properly preview the files, and sometimes print them.
Thanks.

Adobe Acrobat's latest version can run on 10.5.8, given the constraints listed on http://www.adobe.com/products/reader/tech-specs.html.
You can upgrade to Mac OS X 10.7.4 if all your software and hardware meets the requirements.
Acrobat 8.1 is the version designed by http://www.adobe.com/ as both PowerPC Mac and Intel Mac
compatible around the same time as 10.5 was released.
See this tip for Mac OS X 10.6, and this one for 10.7 upgrade options.

If I open a document in Adobe Reader, how do I get it to Acrobat so I can edit it?

I can't find a way to make the font larger so it can be read if I'm faxing it. It's too small.

Hi Nancy Carr,
You can simply right click the file and choose 'open with' and select Acrobat and your PDF file will open up in Acrobat.
Moreover in order to increase the font size of the text, Click on 'Tools' pane on the right hand side and then select 'Edit text and images' under 'Content Editing' option, then you can easily increase the font size under 'Format' option.
P.S. - This suggestion is applicable to Latest version of Acrobat XI, If you are using different version of Acrobat, and couldn't find any of these options, Please revert back with version no. of your Acrobat software.
Hope that Helps
Regards,
Rahul Tyagi

Problem with adobe reader

i have downloaded adobe reader to my android tablet and have purchased and downloaded two books. the books appear in my download folder but not in adobe reader. when i try to open the books i get a blank screen with HTML Viewer on it and nothing else. i thought the books would automatically go to adobe reader. how can i get them there so i can read them

Currently Adobe Reader supports viewing of PDF files only. Is the downloaded file a pdf document? If yes, could you please share the following details with us on [email protected]:
1. Adobe Reader version installed on your device
2. Device name
3. Android version
4. Steps to the repro the problem
Thanks.

Win7/32 Preview Problem with Adobe Reader XI

we need Win7/32 with Adobe Reader XI. The Preview function in the explorer does not yet work.
Windows is in German, Adobe Reader in English
Thanks for your help

Reader XI is the program name; the version is something like 11.0.10. If your version is less than that, update to that version and try again.
If that doesn't fix the problem, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].

How to add named destination while exporting ms word to pdf that will support in adobe reader 10 and 11

Hi,
I need to add named destination in pdf when ms word is exporting to pdf that will support named destination in adobe reader 10 and 11.
I tried with options create bookmarks as word bookmarks but that also not supporting in adobe reader 10/11.
Please let me know how we can create bookmarks while exporting MS word to PDF.
And when we are opening pdf in IE with search parameter,its always opening PDF with 2 document on left serach panel.
Suneetika

Might be better to post this in the Acrobat or Indesign forums.

How can I print just a part of the page and not the full page with Adobe Reader v 10.1.2?

how can I print just a part of the page and not the full page with Adobe Reader v 10.1.2? I need to print a engineering print with lot of information but information is too small in letter size and I don't have a plotter.

Two ways to print a portion of a page: zooming or using the Snapshot Tool.
ZOOMING:
Zoom into the area you want to print.
Click the Print icon.
Under "Pages to Print", make sure "Current view" is selected under "More options" (you may need to click "More options" to open it).
If you aren't satisfied with the preview, try clicking "Fit" under the Size button.
SNAPSHOT
Choose Edit > Take A Snapshot.
Drag a rectangle around the area you want to print.
Click the Print icon.
Under "Pages to Print", make sure that "Selected Graphic" is selected under "More options".
To enlarge the snapshot to fit the sheet of paper, choose "Fit" under the Size button.
Hope this helps!

I'm told there is a virus associated with Adobe Reader. How can I tell if my machine is effected and if so what is the cure. I'm running OS X10.6.8 on an iMac with safari 5.1.5

I'm told there is a virus associated with Adobe Reader. How can I tell if my machine is effected and if so what is the cure. I'm running OS X10.6.8 on an iMac with safari 5.1.5

There are no viruses currently affecting the Mac but there is something called Flashback which is malware that has been doing the rounds and affected many Mac users. Apple have released some updates to Java that should remove it and improve protection. Run Software Update to see if there is anything for downloading.
A few precautions that can help prevent your Mac becoming infected:
If you use Flash only download it directly from Adobe.
In all web browsers disable Java (but do leave Javascript on as that's something else).
In all web browsers make sure downloaded files aren't set to automatically open after downloading.
Consider disabling Java completely (launch Java Preferences in the Utilities folder and disable it - you'll likely rarely, if ever need it. If you do just turn it on and off again when your done).
You can also check out this link:
http://lifehacker.com/5900434/how-to-find-out-if-your-mac-was-infected-by-the-fl ashback-trojan-in-one-click

I purchased Adobe Acrobat x Pro recently and installed it, I have compatibility issues vision 2013. The adobe pdf converter plug in stays inactive despite all my efforts to activate it, I need help with this? How can i get the plug in

I purchased Adobe Acrobat x Pro recently and installed it, I have compatibility issues vision 2013. The adobe pdf converter plug in stays inactive despite all my efforts to activate it, I need help with this? How can i get the plug in to work with Visio 2013?

For MS Visio (any version) only the appropriate version of Acrobat *PRO* provides PDFMaker for Visio.
For Visio 2013 specifically you must have Acrobat XI Pro (updated to at least 11.0.1).
See:
http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Be well...

I purchased Adobe Acrobat x Pro recently and installed it, I have compatibility issues vision 2013. The adobe pdf converter plug in stays inactive despite all my efforts to activate it, I need help with this? How can i get the plug in to work with Visio

I purchased Adobe Acrobat x Pro recently and installed it, I have compatibility issues vision 2013. The adobe pdf converter plug in stays inactive despite all my efforts to activate it, I need help with this? How can i get the plug in to work with Visio 2013?

For MS Visio (any version) only the appropriate version of Acrobat *PRO* provides PDFMaker for Visio.
For Visio 2013 specifically you must have Acrobat XI Pro (updated to at least 11.0.1).
See:
http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Be well...

How to combine a few PDF files into one with Adobe reader?

how to combine a few PDF files into one with Adobe reader?

Hi aho,
You would need either Acrobat (link to free 30 day trial) or our PDF Pack subscription service to perform that task.
What can I do with Reader?
Let me know if you have further questions!
Regards, Stacy

How to make pdf file auto open with adobe reader after downloaded

how to make pdf file auto open with adobe reader after downloaded

I note from your system details that you have the plugin for adobe pdf s so I would have expected the files should open in firefox '''without''' you needing to explicitly download them.
Once the files are open in firefox, you will also get the option to save them permanently to a location on your computer. If you wish I suppose you could set the file type pdf to be associated with and be opened by firefox instead of with the Adobe Acrobat Reader, but that would just seem to be an additional complexity.

I need technical support with Adobe Reader. How do I get it?

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