I need the installation software

I own a 20 gig iPod and my mom brought her new 30 gig video iPod home from work without the software so she could take it on vacation tomorrow. I can't get iTunes to recognize it, even after running the updater and restoring it. My assumption is that I need to have a different software for this iPod (though that doesn't make much sense to me...)
Any suggestions or ways to get ahold of the software?
Thanks

Sorry - I got it working

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