I need to cancel an online number

I need to cancel one of my online numbers asap how do I do this?

Skype has customer service and here's how you can reach them:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Regarding Online Number, if you need to contact them anyways for a refund why not ask if this issue can be fixed? I'm sure they can help you resolve this issue and you get your number working. Just give them details about the issue.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Cancel my online number and delete my credit card ...

I cannot find online number in "Manage Features" so I cannot cancel it. I also cannot find it on the left page of my account for subscriptions. I searched all the places I can find to cancel this online number subscription. But I CANNOT. Can anybody help me CANCEL this? I wasted $36 on this meaningless thing.

See if this article applies to you:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646

Inquiry To Cancel A Online Number Subscription and...

Hi,
I seem to also can not find anywhere to cancel an online number I have subscribed with you. Please assist my request ASAP. I have two numbers and would like to cancel 1 subscription with you.
Also on another note, I would like to cancel another subscription with you. Please disable and cancel my answering message service ASAP.
Regards
G

Hi,
Online Number cannot be cancelled.
It is not a recurring payment, so when it's about to expire, just do not extend it.
If it is a new order and you made a mistake for example, then you might try to request a refund from Skype Customer Service.
Please have a look at: https://support.skype.com/en/faq/FA297
I hope it helps
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Thank You!
Please send private messages only upon request.

Need to change my online number

I have recently purchased an online number based in London prefix numbers.
However, this number has been proven to be an ex-scam number appearred in all anti-scam sites all over the Internet. I accept several calls a day addressing the previous owner. This is very annoying. I need to change the number with another one. How can it be done???

Hi,
Please have a look at: https://support.skype.com/en/faq/FA276
If it doesn't help, I suggest you to contact Skype Customer Service and try to request a refund.
We cannot change your number manually
How to request a refund:https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Cancelling an Online Number

I have something called a Skype Number. Is it the same as an Online number?
I received an email letting me know that it would renew automatically. Whatever it is I want to cancel it, and I don't see any way of doing it. Hate wasting my time looking all over a site

Hi,
Subscriptions are recurring by default as stated in terms&services and during payment process. If subscription is not cancelled then it will be automatically extended.
Cancellation can be done as shown here: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
If you are eligible for a refund you can request it through customer service: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Refund policy: http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How can I cancel an online number reservation?

Hi,
I can't seem to find an option to cancel a reserved online number in my account. I was just checking my options but no intention to purchase at the moment. How can I remove that reserved number showing up in my account? Please help. Thank you.

If you have not paid for the number the request will take about a week to die on its own,
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

Do I need to buy an online number if I purchase Fr...

I am looking to buy the Freetalk Connect Me adaptar for my phone so I can call people I know on an ordinary phone. If I buy the hardware that comes with the year subscription for unlimited calls to US/Canada, do I also have to buy an online number to use it?

Online Number enables you to receive calls from phones: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number
If you are not expecting to receive any calls from landline or mobile phones to your Skype account then you don't have to buy it
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Cancelling my skype number

I took a subscription for a skype number in June, thinking it was only for three months. I no longer need it but discover I have just been billed for the coming three months, even though I will not need it or be using it. I can find no way to communicate this problem with Skype folks. Help, please!
Bill ([Removed for privacy])

You also need to cancel the Skype Number subscription from your account dashboard (Manage Subscriptions). If you cannot do this, then please contact Skype customer service who can cancel the subscription.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Subscription and Online number conflict.

I have a monthly subscription (Unlimited Europe) that includes an online number.
I am being asked to pay to extend my online number (that I've had for a long time), when I click to extend, it says I already have a free number.
When I give up and click to change the online number and take advantage of the free online number I get with a subscription (even though I thought I already have), it wants to charge me.
Is it free with a subscription or not because it was when I signed up?
Also if it is, why am I being asked to extend it?
Thanks,
Matt

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Subscription and online number, yet paying monthly...

I have been a happy Skype user for quite some time, so I thought I would get an online number and a yearly subscription (landlines Sweden). Turns out though, that I am still paying about 9 EUR/month for the premium stuff. I thought I would qualify for premium and not have to pay monthly fees after having spent the money on the yearly subscription and online number.
Can anyone explain how this works? I have been unable to figure it out from the support pages. Thanks.

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Subscription and Online Number

My subscription isn't over until another month, but my online number is about to expire in a few days. If i still have skype minutes will i automatically get a new number or will i physically have to get a new number? and will it interfere with my calls, say if my number expires and i don't get a new number..if i still have my skype minutes for another month to make calls what will my new number be??

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Transfer from all countries online number ($18/3 m...

Hi,
Please guide me how to transfer from 'ALL countries online to US /Canada online number' - as it was an error and I don't have to pay $18 where the transaction is still pending - please help me to transfer to US online and to refund the balance or anyother confirmation - thank you!
BB.

1) I needed an 'online' number to call other skypes accounts ( on their mobiles, on their computer skypes etc.,) - and also I saw the Discount you offer "US & Canada" unlimited $2.99 / month.
My kind request ( I will not be traveling outside USA) : Please allow me to have online number at a discounted rate per month ( $2.99 / month instead of $18 for 3 months).
Two problems here....
1. The Online Numbers only work to *receive* calls from telephones on your Skype account. They do nothing for calling phones.
2. There is no discount for an Online Number as you describe. They are either US$ 18/3 months, US$ 60/year, or US$ 30/year if you already have a subscription to call telephones.
If you want to receive calls from telephones and make calls to telephones in the USA, you would need two items - an Online Number in the US at the prices I listed above, and some way to pay for the calls you make from Skype to telephones in the US (Skype Credit, or the Unlimited USA & Canada subscription at US$ 2.99/month). You must have both, in order to be able to make calls to telephones as well as receive calls from telephones.
If Skype users you are calling run the Skype app on their smart phones or other devices, you would just call them on their Skype account name. This would be a free call, not requiring an Online Number or a subscription (or Skype Credit on your account). You need the subscription (or Skype Credit) only if you are calling those people at their mobile phone numbers, and only need the Online Number if you want them to be able to call you from a telephone and not from Skype.
2) transaction date is shown for my order number "626216569" says 6/19/2012 - 02:43 GMT.
My question: when this will be effective for me to call my relatives and friends who have skype ( I don't have skype so I'm getting a skype 'online' US only number ).
I hope this helps you to understand my issues - I thought my 'online' number will be ready by this evening , as I did my transaction yesterday ( but it is giving a wrong transaction date too).
I'm really confused how long to wait to get this 'online' number... and I'm very very excited about this 'online' number that I'm getting , but I don't know when I'm going to get it.
Again, you don't need to purchase anything if the people you are calling are also on Skype. Call them using their Skype name, and it is a free call.
As for what you purchased, you may want to click on the "Support" link above and file a request with Skype Support about that. I'm not a Skype employee, so I can't look into the status of your recent purchase.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

How to make online number working?

Hi,
Actually I would have two questions that are independent from each other:
1. I tried to call via cell phone the free online number that I received from ring2me.com. After I was asked for ext code (3 digit number) and after began ringing, nothing happened in my skype. I need to mentoin that I haven't set anything inside skype software for this. What do I need to do so I will get the call?
2. Through whichever application (it does NOT need to be skype so you don't need to mentoin on skype isn't this possible) I also need to get on this same online number SMS. So I need to be able to define the number on my own on which I want to get SMS. Also I should not be required to send any SMS to this particular number in order to receive the SMS. How and where to do this?
EDIT: Oh and what I forgot to say is: I am from Slovenia but can switch IP to usa, thats no problem. However I want and need to use USA online number to receive phone call to skype. Please answer on my both questions above.

Hmm getting worried about this now. I have been waiting for a while but still nobody replies. So, again if anyone could answer on both (two) questions so I could use this answers to find the solution then please reply. Thanks in advance.

Re: Online number appearing as "locksmith" on call...

Hi,
Need help.
This online number appears as "locksmith" on the owner's celphone number and we want to know why.
Need your response asap as we don't want this to appear on our clients' caller ID's.
Thanks.
xxxxxxxxxx - US Online Skype Number

Perhaps the number was preowned by a locksmith and had that added.
Best thing to do would be to block your called ID or change the number associated with it?
Otherwise, get on to skype support via live chat.

Online number available in Brazil?

Hi,
Im a frequent user of skype. I use skype credits to call my family in Brazil, I live in The Netherlands. Now I need to have a online number which they can call as well.
I found an article on your website explaining what a Online Number means and the availability in other countries. What I don't understand is: the availability, does this means that you can order a online number if you live in this country or does it means that only those countries are able to call you on that number?
The goal I want to achieve is that I have a Skype number which my family can call, using their (mobile) phone and that doesn't bring extra costs to them.
Extra info:
- I use Skype on Windows, Linux, Android
- Most of our calls are ±45 minutes
- We call twice a month, top.
Many thanks in advance.
With kind regards,
Roberto

Reus wrote:
Hi,
Im a frequent user of skype. I use skype credits to call my family in Brazil, I live in The Netherlands. Now I need to have a online number which they can call as well.
I found an article on your website explaining what a Online Number means and the availability in other countries. What I don't understand is: the availability, does this means that you can order a online number if you live in this country or does it means that only those countries are able to call you on that number?
The goal I want to achieve is that I have a Skype number which my family can call, using their (mobile) phone and that doesn't bring extra costs to them.
Extra info:
- I use Skype on Windows, Linux, Android
- Most of our calls are ±45 minutes
- We call twice a month, top.
Many thanks in advance.
With kind regards,
Roberto
Reus wrote:
Hi,
Im a frequent user of skype. I use skype credits to call my family in Brazil, I live in The Netherlands. Now I need to have a online number which they can call as well.
I found an article on your website explaining what a Online Number means and the availability in other countries. What I don't understand is: the availability, does this means that you can order a online number if you live in this country or does it means that only those countries are able to call you on that number?
The goal I want to achieve is that I have a Skype number which my family can call, using their (mobile) phone and that doesn't bring extra costs to them.
Extra info:
- I use Skype on Windows, Linux, Android
- Most of our calls are ±45 minutes
- We call twice a month, top.
Many thanks in advance.
With kind regards,
Roberto
Unfortunately, Skype does not offer Online Numbers from Brazil. You can see the list of countries where Skype has Online Numbers at the "Online Number" link at the bottom of this web page.
If you could get your family to use Skype in Brazil, then you could have free Skype calls, including one-on-one video calls, without having to use an Online Number or having them place international calls to reach you in Europe.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

I need to cancel an online number

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