I need to cancel my account, but I cannot verify my identity over the phone

I need to cancel my account, but I cannot verify my identity over the phone as I do not know what pin I entered, or what security answer I put in, and of course there are no recent numbers in my phone, but I'm still me, and I'm still the one who pays my bill, and I still need to close my account, and I need a way to do that. Honestly I'm getting quite frustrated here and am considering starting a lawsuit or submitting my story to a newspaper, I like verizon and thought I would get my next phone under verizon as well, but now I'm not so sure. But whatever the the case, even if I need to go somewhere in person with my id to prove that I'm the owner of my account, I need it closed.
I really hope that someone here can help me solve this issue, or direct me to someone who can solve this issue for me. I think that the better business bureau would find it as atrocious as I do that a person could get looped into payments that they don't want and cannot get out of, now I know that this was not the intention, but I really do need to cancel my plan because I cannot afford the bill.

How To: Direct Message  and  AyaniB_VZW

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