I need to cancel my icloud storage plan
I need to cancel my icloud storage plan
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7
Similar Messages
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How can I cancel my iCloud Storage plan?
When I upgraded my iPhone 4 to iOS 5 and it turned into a "brick" I was forced to use iCloud to backup and restore and it kept complaining that I had 5.9 gb which is over the 5.0Gb free storage provided, so I purchased an upgrade - in a dazed and confused state as my iPhone was a "brick" I must have done this twice to recover my iPhone.
Result is that I now have an additional 20Gb Storage Plan.
Nice email saying that I can cancel it within 15 days, but not where or how to do this. I spoke to Apple iPhone support who said its another division, try iTunes support website and I should be able to email and cancel - but not seen any email address.
Tried iCloud Express Lane but they want £20 for an incident ticket which is about what I paid for the 20gb Storage Plan!
Problem overall is that I use an iMac (PPC not Intel) on Mac OS 10.5.8 and although I have upgraded to iTunes 10.5, I am finding that WiFi sync or iCloud do not work unless you are on Mac OS 10.6 (needs Intel) or greater.
So I want to cancel my iCloud storage plan. Please can someone help me.Taken directly from http://help.apple.com/icloud/index.html#mmd602084a
Do any of the following:
On your iOS device’s Home screen:
Tap Settings > iCloud > Storage & Backup > Buy More Storage.
Tap Downgrade Options, then tap to put a checkmark beside your current plan.
To confirm you want to set up iCloud to renew your current storage plan when the next payment is due, tap Confirm.
On your Mac:
Choose Apple Menu > System Preferences, then click iCloud.
Click Manage, then click Buy More Storage.
Click Downgrade Options, and enter your Apple ID password.
Click to select your current plan (so that a checkmark appears), and then click Done.
On your Windows computer:
Choose Start Menu > Control Panel > “Network and Internet,” then click iCloud.
Click Manage, then click Buy More Storage.
Click Downgrade Options, and enter your Apple ID password.
Click to select your current plan (so that a checkmark appears), and then click Done. -
HT201318 How do I cancel my icloud storage plan
I\My acknowledgement says I can cancel within a certain time period, but I can find nothing on my Systme preferences to do so immediately or on the website.
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
https://discussions.apple.com/message/19323996#19323996
However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. julia22 managed to find a way round that by phoning them - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
Poster 'CCrefund' has posted a method applicable to users in the UK: https://discussions.apple.com/message/21002309#21002309
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'. -
HT1976 NEED TO CANCEL AN ICLOUD STORAGE UPGRADE
Please help me cancel an icloud storage upgrade
Have a read over the article below:
iCloud: Storage upgrades and downgrades -
I need to know how to cancel and be refunded $100.00 for an unauthorized purchase for 50gb storage plan. I never authorized purchase. No one was on ipad all day yesterday until late evening and itunes or app store or storage upgade was never engaged. Please can someone help me????
Welcome to Apple Support Communities
Contact with iCloud support > http://www.apple.com/support/icloud/contact
Also, change the Apple ID password > http://appleid.apple.com Log in with your Apple ID and choose Password & Security -
How to cancel an iCloud storage plan?
I am getting charged a monthly fee for iCloud storage which I do not use. How can I cancel it? I've been everywhere and all I can seem to find are ways to purchase more storage, not cancel what I've got.
Thanks,See this support document: iCloud: Downgrade your iCloud storage
Downgrading will not take effect immediately, note:
The downgrade takes effect one year after your storage upgrade was initially purchased.
On your Mac
Open iCloud preferences, then click Manage.
Click Change Storage Plan (in the upper right).
Click Downgrade Options, then choose the storage plan you’d like to have. -
HT201318 I need to cancel my iCloud storage upgrade
I need to cancel my storage upgrade!
If you purchased it within the last 15 days, call the Apple online store at the number on the bottom of this page for a refund.
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please contact me regarding the refund. Thank you.
You aren't addressing Apple here. If you want a refund, call the Apple online store at the number at the bottom of this page.
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i Would like to cancel Icloud Storage plan , but currently Iphone spoil and Computer have done reformat unable to cancel the setting , in this case how i can cancel the Icloud Storage Plan now , pls help
To downgrade see the instructions on this page : http://support.apple.com/kb/TS4009
If you want to cancel it during the current subscription period then you will need to try contacting iCloud Support : http://www.apple.com/support/icloud/contact/ -
Cancel iCloud storage plan from 20.0 cost $ 0.99 to 5GB cost free
I Have a iPhone 5s last week but how can I cancel my iCloud storage plan from 20.0GB cost $ 0.99 to 5GB cost free
ssomeone tell me because I don't want to pay the billThis explains how to downgrade to the 5GB free plan: iCloud storage upgrades and downgrades.
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I can´t donwgrade my icloud storage plan
Hello,
I bought a new storage plan for my phone, but it never worked, I could never back up my phone to my iCloud! And yes I followed all the instructions on your site, like plugging to a source and connecting with the Wi-Fi network. Besides all of this, it remained impossible to complete the back up. So I decided to do it manually in my computer and cancel my iCloud storage plan because of it uselessness, and on top of all the hard time I had, like paying and trying to make that **** back up work, you are now giving me a hard time on downgrading my plan! I demand that it´s downgraded right away! It´s been three months that I am paying something I´m not abble to use and nobody in apple support can find a way to help me!
I beg for someone to help me please!
Thank youYou can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 -
How can I get a refund for a icloud storage plan I bought 2 days ago. It was not the problem and I do not need it. I want a refund.
Thanks,
SammiefromtxRefund:
If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
Keeping current plan, but downgrading when it ends:
Settings>icloud>Storage & Backup>Change Storage Plan. Look at downgrade options. There you can choose the plan you want when the current one ends. -
HT201318 How do you cancel your icloud storage upgrade?
I upgraded my iCloud storage and don't think I needed to. Can't work our how to canel it. I purchased it in Canada whici is where my account is registered. Help!
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 -
HT4847 How do i cancel my extra storage plan?
How do i cancel my extra storage plan?
You can cancel an annual iCloud storage upgrade but only within 15 days of buying:
You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date.
If you have purchased storage under the new monthly plan you can cancel that as from the next month.
For details of downgrading under either plan please see:
iCloud storage upgrades and downgrades -
Can you have one icloud storage plan for multiple devices
hi,
i'm wondering if there is a way of consolidation various icloud storage plans into one.
i only use my free 5gb for my 5s as i back up photos to my mac, however my wife has already upgraded her storage plan for her 5c to the £1/month.
with the new release of backing up your entire photo library on you mac (which im keen to do) im going to need to upgrade my own account as the mac is set up for my apple id.
i currently also pay for itunes match.
im keen to know if there is a way we can use one large back up facility for: my 5s, the mrs's 5c, the mac, with out paying for multiple storage plans.
im guessing the itunes match is stand alone but if i can have one payment for large storage and put everything there that would be ideal, and seem a reasonable request for most families.
any help greatly appreciated
thanks
ScottAccounts can't be merged.
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