I need to cancel my old creative cloud account cuz I ve got a new one.

Hi there,
I signed up for the creative cloud about 3 months ago. While I was on a vacation my credit card didn't work on the account. I've tried to change my payment option but it also didn't work. I opened up a new account with a new credit card. I still didn't pay my old card so my first account is not able to collect the payment. How can I cancel my old account without any penalty?

Please provide the Order number or the Email registered to it by personal messaging so that I can assist you.
You may also contact Adobe Support at
http://adobe.ly/yxj0t6
Regards
Rajshree

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Hi,
I purchase the student package with understanding from the sales person that I have access to the software after one year where only the update and the cloud will not be accessible, but with the end of my subscription I was forced out of the software until renewing cloud membership which I don't need or use. Thus after reading the agreement license from the support document it seems I was taken for a fool to believe the person assign to answer my questions when buying the package has tricked me to believe otherwise maybe it is April fool joke.
Account detail
Bandar Alqahtani
<Removed by Moderator>
Note: I've deleted all Adobe software installed on my Mac but I'm concern regarding if I'm required to contact support for canceling my membership. The account only show link to forums but not any other method of contacts which took me in a loop.
Thank you
Bandar Al-Qahtani
<Removed by Moderator>
Computer Science and Engineering
UNSW Sydney NSW 2052 Australia
<Removed by Moderator>
This email plus any attachments to it are confidential. Any unauthorised use is strictly prohibited. If you receive this email in error, please delete it and any attachment.

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I need to cancel my old creative cloud account cuz I ve got a new one.

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