I need to cancel my yearly subscription to Creative Cloud, and so far Customer Service (email, chat, etc.) has been of no help.

I agree. I personally just want to downgrade to a single-app account, and the company makes this almost impossible to do. Is this even legal?

Similar Messages

Need to cancel One Year Subscription to 'Creative Cloud Photography plan (one-year)'

Hi, I need to cancel my 'Creative Cloud Photography plan (one-year)' as my partner already has the full package subscription on the desktop we use at home.
Thanks,
Kristie

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I really need to cancel my student subscription with Creative Cloud, help please!

I really hate to sound desperate, but I've hit hard financial times and I can't pay for the subscription when I don't need it. I know this is probably to be done on an individual basis, buuuuuut it DOES say you guys have people on here 24/7, so I figure I'll give it a shot. I have two months left on my account but I don't think I'll need it, so if one of you wonderful people could help me out of this little issue, that'd be great.
Thanks!!
-Rachel

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I am getting a message that I need to buy Acrobat XI, but I have an active year subscription to Creative Cloud. What is going on?

I am getting a message that I need to buy Acrobat XI, but I have an active year subscription to Creative Cloud. What is going on?

Hi meliniesittigLCSW,
Where are you seeing that message? Do you already have Acrobat installed? If not, you can install it by following the instructions in this document: Creative Cloud Help | Install, update, or uninstall apps
Best,
Sara

I need to cancel an annual membership to Creative Cloud.

I need to cancel an annual membership to Creative Cloud.

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

ChristinaW1111 for information on how to resolve the connection error preventing the active membership from authorizing then please see Sign in, activation, or connection errors | CS5.5 and later. If you have any questions regarding the steps listed within the document you are welcome to update this discussion.

I need to cancel my year subscription

I just want to cancel my year long subscription to Creative Cloud. It's within the first 30 days. I can't find a way to do this and everything points me in circles and tells me to contact customer support but I can't find a form to do that.

Hi there -
Go to your Adobe account page, and select "My subscriptions and services".
If you would rather contact customer support, go to the customer support page, select Creative Cloud from the product list, and then select "Managing my memberhsip, subscriptions, and online services" from the next dropdown menu. To live chat with customer support, click the button labeled"I still need help" that will appear at the end of this process.

Need to cancel my yearly subscription

Hi I need to cancel my subscription which will end in Feb 2015 so I owe you half of 3 months payment, how and where can I send you the payment. I closed my business and have to sell off my assets including pcs and macs. for personal reasons. I also need to close my credit cards as well.
Pleas help me with this I need to do this within the next 2 days. I contacted Adobe via phone, was promised somebody will call me back but nobody did.
Hannelore Slode-Freundlich
[email protected]

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I want to cancel a recurring subscription of Creative Cloud. I'm still within the first month. How?

Purchased a month of Creative Cloud that included Photoshop CC and Lightroom CC. This was 15 days ago. I'd like to cancel the recurring subscription so I'm not charged automatically. How?

Hi There,
Kindly contact our support team to get the subscription cancelled: Contact Customer Care
For more info on cancellation: Cancel your membership or subscription | Creative Cloud
Thanks,
Atul Saini

I have a PC and I would like to cancel my annual subscription to Creative Cloud Photography plan Student and Teacher Edition (one-year, prepaid). What should I do?

Thank you guys for a solution!

If it's prepaid it will simply run out if you don't refresh it. Otherwise there is nothing to cancel and there's no refunds on this.
Mylenium

I need a quick answer!, I installed Creative Cloud and photoshop within it, But how do i open photoshop?

OK, I downloaded creative cloud in order to get the free trial of Photoshop, while inside the creative cloud i installed Photoshop, it say's it's done downloading, but how do i open up Photoshop?
I can't find it in my library and when i'm inside the cloud program i can't just click the Photoshop picture to open it..
What do i do?

Thank you so much sir!
I'd rate 5 stars if i could!

I buyed a subscription for creative cloud and I don't get my Keygen for the software. Where do i get it?

I don't have the keygen for the sofware

Did you buy direct from Adobe, or from a reseller?
If direct from Adobe, you use your Account ID
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

How to cancel monthly subscription to Creative Cloud?

So only completed 2 months of my yearly subscription to Creative Cloud but my business has gone bust and the tax man is demanding his money too and I need to sell my Mac. So I am wondering is there any way to cancel my monthly subsciption?
Kevi

You can cancel, but Adobe will charge you a pro-rated amount based on (I think) what it would cost if you had used the month by month option. So for 2 months you would have been charged $150 so taking out what you've already payed, $60, you're out should cost you $90. Check with Adobe though, that pro-rate formula might be different from what I remember reading.
Hope that helps,
Michael
http://ww.learnadobesoftware.com

I want to cancel my subscription to Creative Cloud

I just want to cancel my subscription to creative cloud - and just get sent from one page to another with no email contact and no phone that connects. Absolutely useless.

Please confirm if you would like to cancel the CC purchased on 10 Feb 2014. I have send you a message in the Email regarding this, please check & confirm.
Regards
Rajshree

I recieved 2 emails comfirming my subscription to creative cloud, will i be charged double?

I recieved 2 emails comfirming my subscription to creative cloud, will i be charged double?

Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
Arun Kumar
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
Arun Kumar: I am sorry but this option is no more working, you can Copy the Chat transcript from your end.
Arun Kumar: Is there anything else I can help you with?

I need to cancel my yearly subscription to Creative Cloud, and so far Customer Service (email, chat, etc.) has been of no help.

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