I need to change my country

Question

Hi,
I've had a trial of creative cloud and am looking to upgrade to a complete account, however when I go to pay it says my country is the UK however I am located in Australia. Please can you help with this?

Answer 1

I had a similar problem, and it was quite a challenge for Adobe. Their online systems, shall we say, have a few issues. 
I had two Adobe IDs in different countries (one dated from Macromedia days and was set to US, the other was UK).  I had some products registered on one, some on the other. 
They couldn't change the country of either Adobe ID, but after a series of long on-line chat sessions and phone calls (It totalled over 5 hours - no kidding). They moved all the products to the UK ID. 
I suggest you might have to do somthing similar.  Create a new ID in Oz and get them to move products over.  However, go talk to them, and expect it to take a long time. 
One gotcha to be aware of: don't change the email associated with an account, or if you do, allow many days after before doing anything else.  When I changed the email associated with and ID, it changed immediately as far as I was concerned, but the agents online were still getting the old email and account details on their systems for several days.  It caused huge confusion.  It appears some changes happen only in batches overnight - and not every night! 
Edited to add: if you don't have any product registration info on the trial account ID, do you need to change the country?  It might save you a lot of pain and grief just to create a new ID in Oz, and forget about the old one. 
However, you can't create a new ID with the same email address as an existing one.  If you want to use the same email address on a new ID, you'll still need another one temporarily.  Change the UK ID to a new email address.  Wait at least 24 hours.  Create the Oz account with the original email (if that's what you want), which you should be able to do after a day or two.  But as I say, it takes several days for changes like email address to trickle through Adobe's systems.  The speed of light is rather slow in Adobe.