I need to change my security question but I can't?

I can't because it says that I have to put in my security answers to identify me. but I don't remember them please help. This problem has been going for a year now.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93828)

Similar Messages

  • I need to change my security question, but my e-mail won't change?

    I need to change my security questions, but my rescue e-mail is not correct. I've tried changing it, but it won't change on the security questions. So now, whenever I send it, it's going to some e-mail that's not mine and not getting to me! Help?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104811)

  • HT5312 I want to change my security question but i can not remember answers

    I want to change my security questions but i can not remember answers so i want you to help me reset them.
    Thanks

    The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • I need to change the security questions but there is no option in the "password and security" option to reset them .......what should i do ???

    i need to change my security questions because i forgot the answers to them ...... plus in the "password and security" option in the "manage account" department where the questions are asked , there is no option to reset the questions so how do i do it ????

    See Kappy's previous write-up.
      Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT201303 I want to change my security questions but I can't remember the current ones.  How do I get past this to change them?

    Whenever I try to purchase new apps on my Ipad, it asks me two security questions.  I don't remember them and don't even recall answering them in the first place.  I want to change them but can't get past not answering them.  How do I fix this?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I need to reset my security questions, but i can't find a option to do so?

    I have looked at other posts, and they tell me to log into apple id and then navigate to the sidebar, but i can't find a option to reset my security answers???

    You need to contact Apple, either through the link in that article or by phoning them.
    (77140)

  • I need to re-set my security questions but I can't unless I answer the questions now, and that's why I need to change it because I don't know.

    I need to reset my security questions but I can't unless I answer the questions but I don't know the answers is there any other way?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5621 I've changed my Apple ID email to my current email, but now I need to reset my security questions but I don't use my email I originally set up my account wit?

    I deleted my email that I originally signed up with and I recently added my current email, I also need to reset my security questions but I can't because it's stuck on my old email.

    Sign out and back into your apple id from Settings>iTunes and App stores>(Your apple ID)>Sign Out and then sign in again with the new address. Close app store from running in the background (or restart the phone if your unsure how to do this). If when trying to update any apps they are still asking for the old apple ID, delete and re-install those apps.

  • HT5312 I need to change my security questions because I forgot them and I don't know how.

    I need to change my security questions because I can't remember them. how do I do it?

    Welcome to the Apple community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • Hello .. i own icloud account but i have a problem, because i need to change my security questions, and i want to reset from email, But rescue email is diffrent from my alternat email, because i can't use my credit

    hello .. i own i cloud account but i have a problem, because i need to change my security questions, and i want to reset from email, But rescue email is different from my alternate email, because it's my 1st usage for my credit and i can't accomplish it without using the secret question ..please help

    Hello, yehyakov.  
    Thank you for visiting Apple Support Communities.  
    I understand that you want to reset your security questions for your iCloud account.  Here is an article that will provide multiple options to help you with this.  
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/en-us/HT201485
    Cheers, 
    Jason H.  

  • Hi ,, I need to reset my security question but the email that I should reserve the reset link has changed , and i don't know it ,, what can I do ????.

    Hi ,, I need to reset my security question but the email that I should reserve the reset link has changed , and i don't know it ,, what can I do ????.

    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • I need to change my security question to buy apps but it locked me out cause I put it in but it wrong I guess

    I need to change my security question to buy apps but it locked me out cause I put it in but it wrong I guess

    Start here
    http://www.apple.com/support/appleid/
    I ended up having to have them call me to get things reset.

  • HT204053 I forgot my answers to my questions. I am trying to buy an app and it says i need to answer my security questions but i forgot my answers. Can i change them or somehow find out what my answers were?

    Please someone help
    I forgot my answers to my questions. I am trying to buy an app and it says i need to answer my security questions but i forgot my answers. Can i change them or somehow find out what my answers were?

    You'll have to reset them.  Go to https://appleid.apple.com, click on manage your account on the right, sign in, click on Password and Security on the left, look for the link to reset your security questions to the right.  This will send a reset email to your rescue email address.
    If you don't see this link, contact iTunes store support for help: http://www.apple.com/emea/support/itunes/contact.html.

  • I need to change my security questions. But it's sending the link to an old email. Suggestions?

    I need to change my security questions. But it's sending the link to an old email. Suggestions?

    You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Requests to change the security question but have not yet found an email

    Requests to change the security question but have not yet found an email

    If you aren't receiving the email on your rescue email account (and you've checked the spam folder on the account and tried clicking the reset link again) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

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