I need to deactivate my software form a computer that died. I am trying to re install on a new computer

I need to deactivate my software form a computer that died. I am trying to re install on a new computer

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Similar Messages

  • Need to deactivate the software on a compouter that no longer works

    need to deactivate the software that is on a computer that no longer works how can i do that?

    It can be done by contacting web chat. Links on this file:
    Adobe ID, sign in, and account help

  • I need to deactivate photoshop cs5 on a computer that crashed so that I can install and get updates on my new computer.

    How do I contact adobe by phone or email to deactivate?

    This will not resolve my issue.  I will go into a little (or maybe a lot) more detail...  I have installed adobe photoshop extended cs5 on the new machine.  I need to update to camera raw 6.7 for my camera.  When I try to install the update I get an error saying that there was a problem with the download.  When I click on the contact customer support (lack of)  I get a message saying the licence is not elilgible for upgrade.  I am assuming that it adobe considers the camera raw update and upgrade...  I was actually able to chat with someone last night (about an hour before I had to leave).  He made the exception for my license in the system, but I can still not download the updates.  Now I cannot get back into the chat again so I am hoping that someone can tell me what needs to be done.  I am afraid to deactivate and uninstall/reinstall, as it may or may cause greater problems, but that is the only thing I can think of to do... 

  • I have changed my computer and need to deactivate CC on my desktop, so that I can use it on my Lap t

    hi - I have three computers now and wish to deactivate one of my desktop ones to get my laptop going. I have not found a way to do this as yet. Any help is much appreciated. Thank you.

    Hi Estella863,
    Welcome to Adobe Forum,
    You need to launch any CC app in the computer from which you would like to deactivate, go to help & sign out.
    It will deactivate the complete CC on that computer.
    Refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    Please let us know if it worked.
    Regards,
    Rajshree

  • I need a DVD player software for my computer...

    I had the working DVD player software for my Powerbook G4 installed, and somehow it got deleted, and now will not play any DVD's. I don't have any of the starter discs that came with the computer and dont know anyone who has another mac like mine, that uses OS X 10.3.9
    Where can I download the application that I lost that will work?

    it was confusing at first, but it worked perfectly. thank you!

  • HT201441 I need to deactivate the previous owners things so that i can activate my phone but I cannot contact him

    The previous owner will not reply to me so I dont have any details to go on .
    I received this phone and it is still activated to him and I cant do anything with it  at all

    Return it - you were sold a brick. Iphones like that are only sold for parts.

  • Do I need to deactivate my CS6 software before dowloading CC?

    Hi, CC looks like an exciting time for Adobe..
    Wanting to get on board..
    My question is I already own a serial number to CS6 Master Collection..MAC version
    Obvioulsy I do not want to overload my sytem with another set of software, so I'm looking to uninstall my cs6 software before installing CC
    Do I need to deactivate my software ie: just like a new upgrade install in the past?
    The other question is..is the file CC size bigger than the c6 master collection? ....ie: with all applications installed similar to CS6 master collection disk download
    Any suggestions would be appreciated.
    .thanks CG99

    Yes, if you no longer plan on using it on your system, deactivating your CS6 would be advisable. The file sizes have increased here and there, but not significantly, at least I wouldn't call 100 or 200 MB significant enough to complain, despite my slow Internet connection. It's just gonan take some time one way or the other...
    Mylenium

  • Do I need to deactivate Premiere Elements 7 on Vista in order to upgrade to Win7?

    Hi there.
    I have a quick question. I bought Premiere Elements 7 last month and here is the situation.
    I will be installing it on my laptop. That part is fine.
    I just bought a Dell desktop computer and would like to install it on there as well. BUT, when Windows 7 comes out, I plan to upgrade to that from Vista. So I would like to install on the desktop for Vista, and then on Windows 7.
    My question:  Is there an activation? How would I do that? Just install the program and then the activation code (is it verified online)? And when I upgrade to Windows 7, I 'deactivate' it or something?
    Thanks,
    Ronald

    You can activate this software on 2 computers but cannot use the software on both the systems at the same time.
    You can activate a product in maximum two computers. Hence, in order to activate a product on third computer, first you need to deactivate the software in the previous computer.

  • Do I need to deactivate the creative cloud in order to install on another pc

    Do I need to deactivate adobe creative cloud in order to install it on another PC.

    You can activate this software on 2 computers but cannot use the software on both the systems at the same time.
    You can activate a product in maximum two computers. Hence, in order to activate a product on third computer, first you need to deactivate the software in the previous computer.

  • Macbook air wont start, i need to reinstall my software

    hello,
    after a restart, my macbook air wont start, i see the apple logo and after a folder with a questionmark.. i run all the test's (holding D at startup) and everything is ok.. so i just need to reinstall my software, my problem is that i do not have any dvd , and i'm not sure wich version of os x i had. . is there any link that i can download an iso of my software?
    Best regards..
    JBe
    <Serial Number Edited by Host>

    Yours would appear to be an original 2008 vintage model, which unlike the more recent MBA systems did not have a recovery partition.
    There is no downloadable source of the MacOS reinstall disk that I know of (none that are legal at any rate) but you should be able to get a copy of the DVD from Apple. The user guide for this model (http://manuals.info.apple.com/en_US/MacBook_Air_Users_Guide.pdf if you also do not have that) explains the procedure for MacOS reinstall using the original disk.

  • I have Adobe Photoshop CS5 installed in two computers. The hard drive of my home computer crashed and I had no time to deactivate the software. The hard drive needed to be formatted. How can I activate the software CS5 again ? Thank you for an answer.

    I have Adobe Photoshop CS5 installed in two computers. The hard drive of my home computer crashed and I had no time to deactivate the software. The hard drive needed to be formatted. How can I activate the software CS5 again ? Thank you for an answer.

    If it's the same computer, same CPU and same HD, no de-activation or re-activation should be necessary.
    Install from scratch and apply all updates manually.
    Please do a forum search.  I and others have repeatedly answered the question about failed updates of CS5 a whole bunch of times recently.
    Bottom line:  the Adobe auto updater is utterly useless in CS5 and prior versions.  You need to download the updates and apply them manually yourself.
    I and others have even supplied the links for Mac and Win, which you haven't even bothered to specify.

  • I need to deactivate Adobe Acrobat Pro 9 for mac on two computers that I no longer have access to.

    How do I do that?

    Hi ,
    To deactivate Acrobat from your machines ,you could simply uninstall the software from both the computer and it will automatically deactivate the software.
    The second option to deactivate the product is to connect with the Adobe support .They could guide you on how to deactivate the software from your end or would do it from their end .
    If you wish you could refer the following link to connect with them .
    http://helpx.adobe.com/x-productkb/global/service1.html
    Please click the Blue "Still Need Help" button to connect to one of the Adobe executives .
    Regards
    Sukrit Dhingra

  • Deactivate software from old pc (that has been formatted)

    I can't use my serial number; I get this message:
    "The serial number (my #) is already in use by the maximum allowed computers.
    You need to deactivate another computer within 30 days to use this product."
    It turns out that the IT guys formatted my old pc. I was assigned with this new desktop a couple of weeks ago.
    So my question would be: how can I deactivate a software that doesn't exist anymore?
    Thanks for your time.

    I chatted with Adobe support and they helped me solve the issue. Thanks!

  • My old Dell D830 died. I have another laptop. I need to deactivate my CS5.5 on my new laptop, but how do I deactivate it when I can't access the other PC?

    I now have a HP Elite Book, 8770w 64 bit i7 processor 8GB RAM. The HD died and I wasn't able to deactivate my software. How do I deactivate it so that I can load it on my new laptop.

    You need to contact Adobe support thru chat in order to get an inaccessible installation deactivated.  For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
    You are allowed to have activated instalations on two machines, so you should be able to install and activate on the new machine without waiting if you cannot wait for the deactivation to be done.

  • Do I need to deactivate my Creative Suite 6 before I pickup my new mac pro? or will the migration assistant do all of that?

    I am picking up my new mac pro tomorrow and wasn't sure if I needed to "deactivate" my Adobe products before I change over to my new Mac, or does the "migration assistant" do all the work?   thanks for any help.

    Nope. Migration does not work with any Adobe software. Don't even try it, it will cause a lot of huge problems.
    Deactivate your software on the old computer. Install it from the original installer on the new one, don't forget to install all upgrades which are available in the meantime.

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