I need to deactivate photoshop cs5 on a computer that crashed so that I can install and get updates on my new computer.
How do I contact adobe by phone or email to deactivate?
This will not resolve my issue. I will go into a little (or maybe a lot) more detail... I have installed adobe photoshop extended cs5 on the new machine. I need to update to camera raw 6.7 for my camera. When I try to install the update I get an error saying that there was a problem with the download. When I click on the contact customer support (lack of) I get a message saying the licence is not elilgible for upgrade. I am assuming that it adobe considers the camera raw update and upgrade... I was actually able to chat with someone last night (about an hour before I had to leave). He made the exception for my license in the system, but I can still not download the updates. Now I cannot get back into the chat again so I am hoping that someone can tell me what needs to be done. I am afraid to deactivate and uninstall/reinstall, as it may or may cause greater problems, but that is the only thing I can think of to do...
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that is correct.
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Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'. -
I just purchased Photoshop 13 for PC MS Windows 8.1 In trying to install, I get the following message after clicking on the 2nd file. "The file archive part of Adobe Photoshop Elements 13 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 13. Please download all parts.: I've also gotten an Exit Code: 7 when trying to install. I've turned my McAfee virus system off while trying to install.
Hi,
Have you tried downloading Photoshop Elements 13 from here?
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
There is only one file to download - which one depends on your system (32-bit or 64-bit).
These are the trial versions but will convert to the full version when you supply your serial number.
Brian -
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What operating system are you using and version of photoshop elements?
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I have license for photoshop CS5 extended for windows , I have switched to mac , can I install the same license copy on mac ?
Unfortunately, no. the CS programs are platform specific. You have three options. Upgrade to CS6 and request a platform swap, in which case you will give up the Windows serial number. Second, you could buy a second serial number for Mac outright. Third, you can buy the subscription to Photoshop CC, which can be used on both Windows and Macintosh..
Benjamin -
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The activation servers for CS and CS2 stopped working and were taken down. You'll need to take a look at this link for your issue: https://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.ht ml
Benjamin -
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I am so sorry for you and your situation. Were you using iCloud photostream?
Otherwise I do not see any chance for your precious photos.
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