I need to get back in touch with UK based technica...

Question

Background - a few weeks ago I received help on the forum in connection with my modem re-booting, usually in the early morning. I got in touch with Bt Customer support who helped by getting the noise level back down but I still suffered from re-booting, consequent increases in snr and lower speeds. I switched from the HH3 to a Billion bipac 7700n router. This was a vast improvement. No more re-booting but occasional re-syncs instead - at least the snr and DSL speed stayed roughly at the same level. I did however want to eliminate the 4-5 re-syncs per day - a nuisance if you are trying to use the PC or streaming music when the connection drops. Customer support advised me to test the router in the BT test socket. Alas, when I looked inside my BT master socket I found that I hadn't got a test socket. Bt Customer support splendidly arranged for a BT engineer to come the next day to fit a test socket. This was just before Xmas. 
With Xmas over, guests having gone and continuing to suffer from re-syncing, I connected the router directly to the new BT test socket. In the space of 9 hours there were 4 re-syncs.
I e-mailed Bt customer support an extract from the router's systems log to seek their help. Within minutes I had a call from an operator in BT India who put me through to their technical desk. Unfortunately the technical desk did not have my e-mail and did not seem very interested in the background to my issue. After an hour in the phone I spoke to a supervisor who explained that he could not take my problem further until I had tried a new HH3. 
Well the HH3 turned up today. On connection my snr went up to 10db and the DSL speed down from 6656 kbps to 4344 kbps. Needless to say I have disconnected the HH3.
I should add that the BT engineer who fitted the new master socket said that in his view I needed a Broadband boost engineer and that he would put this in his report. 
Advice on how to get back in contact with Uk based support would be welcome.  I had been making good progress!
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Answer 1

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
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