I need to get back into my itunes account after it was hacked

I need to get back into my itunes account after it was hacked several months ago.
I'd like to redeem a gift card and I set up a new password but it says my ID has been disabled

You ned to contact the iTunes Store and get them to do it.
How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.

Similar Messages

  • HT1911 Someone else set up my itunes account for me and I cant remember the Apple ID, the Password, or the name he put under it all. How do I get back into my iTunes account???

    Someone else set up my iTunes account for me and I can't remember the Apple ID, the Password, or the name he put under it all. How do I get back into my iTunes account???? Or at least a number to call to get back???

    Go to Settings>Store>Apple ID, tap the ID shown, sign out, sign back in using the alternate ID.

  • How do i get back in my iTunes account after being locked out

    i locked myself out. how do 'i get back in?

    I had to call them when this happened to me. You can also reset your password from the Apple website. This might help
    http://www.apple.com/support/appleid/

  • TS1424 I have used itunes forever, now when I try to go to the itunes store, it says an error has occured error code 3212, how do I get back into the itunes store

    I have used itunes forever, Sunday night when I tried to get into the itunes store an error popped up and said could not open; error code (-3212), How do I get back into the itunes store?

    Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: Data will be lost. You may have to repeat the above many times.

  • I cannot get back into my eprint account.

    I cannot get back into my eprint account. It will not recognize my password and when I click on "Can't Remember Password" and go to the page where I need to enter my account email address it will not recognize it. It's the same email address that appears in the window of my new 8600. I run Windows XP. Any idea of how I can get back into my account?

    Hello Edelmann,
    You may want to try some of the steps I mentioned in another thread for someone with a similar issue:
    http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/eprint-not-working-login-to-eprintcenter-not-w...
    Hope this helps.
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • I downloaded music from iTunes years ago, and haven't accessed it since. How do I get back into my old account? Thanks

    I downloaded music from iTunes years ago and haven't accessed it since. How do I get back into my account? Thanks.

    If you are logged in with the same account that you bought them with, and they are still in your country's store and you haven't moved countries since buying them, then they might show in the Purchased tab in the iTunes store app for redownloading, and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes. If not all show there then check to see if you've hidden any of them : iTunes Store: Hiding and unhiding purchases - Apple Support
    If they are no longer in the store or you've moved countries then do you have a copy of them anywhere ? If you still have the iPod with them on then you can connect it to your computer's iTunes and do File > Devices > Transfer Purchases to copy them over to your iTunes library so that you can take a backup copy and sync them to your iPad.

  • Need to get back to OSx 10.7 after complete HD failure

    I've had a complete HD failure on my first generation Intel mac pro.  (I mean couldn't it have waited the extra couple of weeks I needed to order the new mac pro?)
    My best guess to do this (which has hit a snag) would be the following:
    1) Use my Snow Leopard install disk (most recent OS that I have physical install media) and get snow leopard installed on the new drive (done and it works--using that install now to write this).
    2) log in to the apple app store, go to the "purchased items" select osx lion and hit the download/install button. (this failed)
         -- lion shows up in the purchased items, but the app says that it is not available for download.
    so what to I do to get back to a working 10.7?
    All the documentation points to a recovery partition, but that is useless in my case as the HD has failed completely (no partitions are accessable).
    Much thanks in advance.

    CLONE your system, make it a habit.
    Save the LION installer package and make your own clean installer on flash drive.
    Use TimeMachine. Put a small 30GB system of just Apple OS there, nothing else.
    http://macperformanceguide.com/Mac-HowToClone.html
    http://www.macupdate.com/app/mac/7032/carbon-copy-cloner
    Create an OS X Lion Install disc
    OS X Lion Install to Different Drive
    How to create an OS X Lion installation disc MacFixIt
    Migration Assistant Update for Mac OS X Snow Leopard
    http://www.apple.com/support/lion/installrecovery/
    http://reviews.cnet.com/8301-13727_7-20080989-263/how-to-create-an-os-x-lion-ins tallation-disc
    http://www.coolestguyplanettech.com/how-to-make-a-bootable-osx-10-8-mountain-lio n-disc-or-drive-from-the-downloaded-mountain-lion-app/
    Disk drives fail. Always have a spare, and always have a working clone backup or more of your system - and of all your data drives too just to be safe.
    If you replace your system drive every 2 years or so then use the old drive as new backup you'll be protected and have a safety net. No need to shell out and buy a new computer - you can but I would wait 3-6 months for Mavericks and for some kicking the tires on anything new.

  • Not using my desktop anymore and want to transfer my music into my laptop. friend didn't know how so she copied and poasted all of my music into a file now on desktop on laptop. How do I get that into the ITunes library where it was?

    I'm not using my desktop anymore and transferred everything to my laptop. All of Ipod/Iphone music was in ITunes on my desktop. Friend that was helping couldn't figure out how to import music to my laptop, so she copied/pasted all of it and put into folder on my laptop desktop. How do I replicate my desktop ITunes library ?

    To have  EVERYTHING  as it is Now...
    From your OLD computer...
    Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
    Full Details Here  >  http://support.apple.com/kb/HT1751
    An Added Bonus is that you will have a Backup of iTunes.

  • Locked out with file vault. Did fix by setting up new user account but cannot access old account with files                           but I can't get back into my old account with all my doc's and pics

    I was locked out by File Vault. I set up a new account by fooling the notebook it was a new start up. Now I cannot access my old account with all of my files. I can see it in Accounts but it will not let me access. Help

    I managed to get a few Time Machine Back Ups  before I passed away
    I'm not sure whether a ghost can do this, but if you were still alive, you could do as follows.
    First make sure you have read & write access to the folder you're trying to restore to. You should be able to see its contents in the Finder, and to move files in and out of it.
    This is an exception to the rule that you should never make any changes to backup data. I've tested this procedure in OS X 10.8 only. It should work with later versions, but I don't know whether it works in earlier versions. Use it only for files that were backed up from your home folder, or a folder on another volume created by you, and would normally be writable by you. Do not touch backups of system or application files.
    In the Finder (not in the time-travel view), navigate to the backup volume, then to the folder named "Backups.backupdb", and then to the snapshot you want to restore from. The snapshots are folders labeled with the date when they were created. Inside each of those folders is a file hierarchy like the one on the volume that was backed up. Descend through the hierarchy until you come to a folder named "Users," and inside that, a folder with your user name. The procedure will be different if you're trying to restore files on another volume.
    Select the folder and open the Info dialog (command-I). Click the padlock icon in the lower right corner of the window and authenticate. In the Sharing & Permissions section, give your account Read & Write access. You may have to close the dialog and repeat this step in order for the change to show up. Then click the gear icon and select
              Apply to Enclosed Items
    from the popup menu.
    Try the restore operation again, in the time-travel interface.

  • HT1349 Hi, Ive got runkeeper as an app my phone ran out of charge I know cant get back into my runkeeper app after putting in email and password.Whats the problem.I also cant use either.

    Hi,
    I continue to have trouble with logging into my apps.Signing in on my runkeeper.
    I put in my e-mail and it syas error.Ive written down my address and password so
    I know it but its not letting me in so what can I do people.
    wayne
    <Personal Information Edited by Host>

    It is a REALLY BAD idea to post your email addresses and password on a worldwide public forum.
    If you have used these login details ANYWHERE else, please CHANGE THEM ALL IMMEDIATELY.
    I have asked the forum hosts to remove the details, but its already too late. Once something is posted on the Internet it cannot be completely deleted.

  • How can I get back into my email account?

    I hope there is a fairly easy solution to this because I'm not good with computers. I cannot receive any emails on my .mac.com account as the reason states "reason for failure 550.5.1.1 unknown or illegal alias". Also it does not recognize my password. When I first got my computer there wasn't a problem sending or receiving mail, however, I have not used the iMac for a few months, and now I have this problem. I appreciate any help that is written in Dummies language.

    Thank you Long Lane, but my software is uptodate, and although I have reset my password, still nothing. In "Accounts Info" it lists incoming server as mail.mac.com (which it won't let me change). Is that what it should say? Also "description" is same info as email address. How can I be an illegal alias, I'm the only one that uses the computer

  • Can't sign into my iTunes account after upgrading to ios 6 on ipad 2

    Anyone having this issue?

    iTunes 9.0.2.
    Trouble logging in for a couple of days.
    1. Always have logged in with my username only.
    2. Now requires me to login with my [email protected]
    3. When I log in with my [email protected] my account details (top-right hand corner of iTunes store) states [email protected]
    4. All my previous purchases state in Info that my Account name is just username.
    5. Now logging in with [email protected] ([email protected]) any new purchase list the Account name as [email protected]
    6. My account two days ago (just username) had credit on it. Now its gone because I can no longer log in under that account.
    7. All purchases under that account that have updates are not available because I cannot log in.
    ITunes & iPhone error message:
    This Apple ID is not available.
    Also, tried logging in to send this reply and I received the message This Apple ID has been disabled for security reasons. Why???
    So I reset my password - to the same password and had a few teething problems, but have now managed to login.
    Note: me.com has not been affected. There has been no issues with my login for my me.com account.
    But wait there is more....
    I just thought I would try it again, because I had just reset the password through Apple Discussions, and I can now login with just my username in iTunes. All seems to be working as per usual.
    Why there has been an issue with iTunes and Apple Discussion, and not with logging in to http://www.me.com - I don't know???
    Perhaps this will fix your problem as well - reset your password.
    Weird!

  • Is there another way into an iTunes account? Besides email verification and security questions? I'm not trying to hack I have rather extrodinary circumstances!

    Alright so I had an iTunes account that as you'd expect was linked to my email. Long story short my email got hacked and hotmail shut it down because my email address which I could no longer get into was sending spam to all my contacts. Anyway I used to keep a lot of the same passwords for different things and I realised that I had the same password for my email as I did for my hotmail so I decided to change both the password and the email of my iTunes account but then I encountered some difficulties. I had to either answer the security questions or verify my email. I'd long since forgotten what I'd put for the answers of the security questions so now I was stuck. So I called apple and the guy helped me 'sort it out'.
    I got my new account with its new email and new password and new email. But here's the thing now I can't get any of my old purchases. I've basically lost everything! So I need to get back into the old account and I've managed to get my broken old email restored so it should work now. But it doesn't the verification email doesn't come through! I need to get back on my old account. Someone please help!

    You can't get any of your purchases because you created a new Apple ID, you didn't change the email on your old one. App and other content is forever tied to the Apple ID used to purchase it. There is no way to transfer them and no way to merge Apple IDs.
    You need to call Apple back, explain the situation and tell them you need to change the email on your old Apple ID - NOT create a new one.

  • I can't log into my iTunes account. I logger out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. Now when i press sign in and then choose existing Apple ID, nothing happens

    I can't log into my iTunes account on my iPhone 5s. I logged out a few days ago to trouble shoot because I was trying to redeem some iTunes cards but when i pressed redeem nothing happened. I then tried to log back in immediately afterwards. I was unable to do so. After clicking "sign in" at the bottom of the apps main page, it brought up another menu where I clicked "Choose existing Apple ID". After pressing this the menu disappeared and nothing happened. I tried this multiple times and received the same result each time. I tried the other available option of creating a new AP ID to log in with and that one worked perfectly fine. I am clueless as to why the log in for me is either not able to load or just completely blocking me from getting back into my iTunes account on my phone. Not only can I not listen to the music I currently have, but I cannot log in to purchase the new music that I wanted to with my unused iTunes gift cards

    I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
    iPhone 5s, iOS 8.3

  • Can't get into my own account after setting up a second for a family member

    How do I get back into my own account after setting up another for a family member on my iMac?

    In System Preference/Users and Groups select Login Options  ( not Login Items)
    Select List of users next to 'Display Login window as'
    Make sure you know both yours and your family members login name and password  before you log out
    You could also use Fast user switching by clicking on the name in the menu bar and switching users

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