I need to have my authorizations reset for Digital Editions, but cannot contact anyone at Adobe.

I need to have my authorizations reset for Digital Editions, but cannot contact anyone at Adobe. Would like to purchase new devices for my reading, ubt need reset before I can. How do I get in touch with someone at Adobe. Everything on web site just goes in circles.

Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,
or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice
Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.
'Ask our experts' will indeed just lead you back to this forum.
Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’
Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, an agent is available’.
They can reset your authorizations, and then you must reauthorize any devices you still need.
(Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)
Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);
in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.
If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations (E_ACT_TOO_MANY_ACTIVATIONS) . Thanks to AJP_Bear for that tip.

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First download Adobe Digital Editions from: Download | Adobe Digital Editions.
After that follow these steps:
If you aren't prompted to authorize ADE the first time you open it, you can go to Help > Authorize Computer to start the process manually.
If you have an Adobe ID, enter it along with your password.
If you do not have an Adobe ID, click Create an Adobe ID to make one on Adobe's website.
Once you're done, return to the "Computer Authorization" dialog box and enter your Adobe ID and password.
Click Authorize. Your computer is now authorized with your Adobe ID.
IMPORTANT: If you choose to authorize your computer without an ID, you will still be able to view eBooks on your computer. However, you will not be able to transfer or download those titles to other devices.
Source: OverDrive | How to authorize Adobe Digital Editions ...
Hope it helps.

I need to have my authorizations reset for Digital Editions, but cannot contact anyone at Adobe.

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