I need to know where can I write a complain. or a phone number to call

Question

I am having problems with the apple store I am going for training. I need to know where can I get an address or phone number to be able to complain or a solution. my reservations keep desappearing, changing (appointments - workshops schedule etc.) I bought a ONE TO ONE last year to be able to go two times a week for training. beacuse an illness I only went on July 2011 and then didn't go for training until Jan. 2012. I needed the very basics training (because i have problems with memory due to medication taken) that ment i need to take notes, and the expert trainer have to go slow. Well most of the trainers do not know how to tech an old person, don't know very well their subject. go too fast or don't tell you thinks or jumping from one thing to another or... don't have idea of what they are teaching. I have been going for one hour (traveling) to go to the store two and three times a week because their lack of or poor training techniques or ... and other issures like a bad actitude, been rude, etc etc...
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Answer 1

there should be classes for newbie and advanced (not in age) and I would think they would if there are enough, have classes aimed at elderly as well - many need to and love to keep in touch with far-flung family and friends through Skype, video, IM and other new social formats.
I know my father went to classes for awhile when he got a laptop and the classes was one of the reasons he choose the store he did, and had it custom configured for him (the computer, not the adult class).
For many, just getting someone to understand what RAM and storage and what virtual memory vs real is a stretch of imagination. And we see that here with some questions.
Try explaining 3D to someone that lives on a mobius strip in a flat world.
One idea:
I would think there are YouTube courses to follow at home on your own and that can output from computer to a TV or view on a tablet (and iPod and tablets output to TVs just fine too).