I need to reinstall creative cloud and it will not work

Help

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • I need to reinstall creative cloud, but can't see how.  Nothing works anymore!

    Hi, I've had some issues with my iMac and need to reinstall Creative Cloud.  I no longer have the software to uninstall, and can't see how to reinstall on the Adobe website.  Where do I go from here?

    You can delete the alias also Adobe creative cloud if you have that in Application folder and try downloading CC cleaner tool for MAC Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 
    Run the software and remove Creative cloud Desktop app.
    Navigate to the OOBE folder.
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete the OOBE folder.
    Access hidden user library files | Mac OS 10.7 and later
    You can download it again from here: Free Creative Cloud | Download Adobe Creative Cloud free trial
    Sign in and then try to install CC apps.

  • I need to reinstall creative cloud app, but all I can find is the trial version.

    I need to reinstall creative cloud app, but all I can find is the trial version. Help!

    Hi,
    Please download the installer for the Creative Cloud from the link below:
    Creative Cloud Help | Creative Cloud for desktop
    Once installed, sign in with your Adobe ID. In case of any trial error, please refer to the help document below:
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    Regards,
    Sheena

  • I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photosho

    I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photoshop is up to date and ready to use and its not installed on my computer anywhere.

    Rattler2015 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.

  • I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone kn

    I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone know how to fix this?

    Where did you put the LR catalog?
    Did you install the same version of LR, which one?
    OS and version?
    Open the folder where the catalog (*.lrcat) is located. If you see a file with lock in it while LR is not running, delete it.
    Now try to start LR again.

  • I just signed the creative cloud, and I'm not getting to use the purchased software. thank you

    I just signed the creative cloud, and I'm not getting to use the purchased software. thank you

    Rodrigo_1405 do you receive any specific error messages?  For information on how to install the Adobe Creative applications included with your membership please see Creative Cloud Help | Install, update, or uninstall apps.

  • Hello, sent me the email canceling my account creative cloud, and I did not cancel the account, I do not understand the reason for the cancellation was because term option than 1 year and not yet completed.

    Hello, sent me the email canceling my account creative cloud, and I did not cancel the account, I do not understand the reason for the cancellation was because term option than 1 year and not yet completed.

    There is payment related issue, I have send you a personal message, please respond as requested.
    I shall raise a request to the digital river store from where it was purchased.
    I am from the Customer care Team.
    Regards
    Rajshree

  • Creative cloud photoshop blur tool not work as it should be

    creative cloud photoshop blur tool not work as it should be !
    I go to blur a painting i am doing and it does not blur enough and I am using wacom Intuos 5 med pen tablet.
    and I even set the tablets sensitivty for pressure lower then default and still not getting the blur tool to do its job.
    I even adjusted the brush settings too to be able to blur even more on hard settings, still nothing.
    at least it not bluring enough to see any major changes.
    the only way i can blur anything is by using the fliters blur or the brushes ( mixer brush ) settings to mix colors and do it that way.
    (note) I will not post my systems specs sorry I don't do that and even the tech from adobe said I do not have to. and so I wont !
    just need advise not to share system specs.
    and thats what this forums board is for getting advice and read what others say about the issue at hand.
    it's not to post or share system specs  !!!
    so with that out of the way I need advice only please ?

    Hi,
    It might be your image is too big in terms of pixel dimensions for the blur tool to work well.
    If you zoom to 100% do you see any change when using the blur tool?
    What are the pixel dimensions of the image?
    (Image>Image Size)
    If you try a small image, does the blur tool work?
    What about when you use the mouse instead of your tablet?
    Can you at least tell us what operating system and version of photoshop your using?

  • I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

    I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

    C Mawle wrote:
    Thanks.  I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
    Yes it would, possibly even brick it.
    Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
    Can I use my ipod nano USB connector to check?
    It is not much help to you, since the device that you need still not recognized.
    Anyway looks like I may have to swallow the loss of data.  Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
    Good luck, but if you expect miracle from that call good luck again.

  • In creative cloud - the apps will not load - I get a download error contact support

    in creative cloud - the apps will not load - I get a download error contact support

    WHAT download error? - Please read, and answer as much as you can https://forums.adobe.com/thread/1499014

  • Adobe creative cloud product online help not working. Any idea what is the reason ??

    Adobe creative cloud product online help not working. Any idea what is the reason ??
    I have to manually copy pdf file to open help for all suite....

    Please try another browser, if still it is not working, check the internet connectivity http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    In case the issue is still not resolved, do contact Adobe Support.
    Regards
    Rajshree

  • Creative Cloud installs but will not open on windows 7

    Creative Cloud installs but will not open on windows 7

    Bill's gill what specific error message do you receive when you attempt to open the Creative Cloud Desktop application?

  • TS1362 I downloaded two cd's last night and I am un able to play some songs cause it tells me I am this computer is unauthorized to play some songs,I did what it said about going to store to get authorized and still will not work,not happy at all!

    I downloaded two cd's last night and I am un able to play some songs cause it tells me I am this computer is unauthorized to play some songs,I did what it said about going to store to get authorized and still will not work,not happy at all!  I NEED HELP OR MY MONEY BACK NOW!

    There seems to be an occasional issue with downloads from the store. They prompt for authorization when they are in fact corrupt/incomplete in some fashion. Try deleting the problem tracks (do not hide from iTunes in the cloud), close iTunes and reopen, go to iTunes Store > Qucklinks > Purchased > Music > Not on this computer. Select a few tracks to download then click the icon that appears at the top-right of the iTunes window.. Untick the box that reads Allow simultaneous downloads. Proceed with the rest of your eligible purchases.
    If you still have a problem use the Report a problem links in your account history to contact the iTunes Store support team.
    tt2

  • Touchsmart 520-1047c Mouse and Keyboard will not work after sleep mode

    I have an issue which I need some help with. When my computer goes to sleep the wireless mouse and keyboard will not work unless I restart, however each one will wake the system up but will not operate after that. I have tried just making the display go to sleep, both go to sleep but that makes no difference same issue occurs. The only work around I have found is going into the power settings and turning the sleep mode off for booth the computer and display. This does not solve the problem it just masks it. New batteries, unplugged and replugged the dongle, updated the bios and all drivers. Don't know what else to try. Anybody know how to fix this? Thank you in advance for your help.

    Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that the mouse and keyboard on your desktop computer does not work if your computer enters sleep mode, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this document on Troubleshooting sleep and hibernate issues (Windows 7). This should help enable your system to wake from sleep mode using your wireless keyboard and mouse. I also recommend connecting wired peripherals to diagnose the functionality of your keyboard and mouse. If your system is still not able to wake from sleep mode, please follow the steps below to restore the default power schemes on your computer: Step 1. Click the Start button
    Step 2. In the search box, type "Command Prompt"
    Step 3. Right-click Command PromptStep 4. Click Run as administrator
    Step 5. At the command prompt, type powercfg /restoredefaultschemes and press Enter  reference: http://superuser.com/questions/669571/windows-8-1-64-bit-power-schemes-gone Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
    Regards  

  • Cut and Paste will not work

    I have a Toshiba Satellite/Satellite Pro C50-A series laptop I bought new in December 2013. It has Windows 8 on it. I did the upgrade to windows 8.1 almost immediatley so I cannot remember if my control c / control v, cut and paste worked in 8 or not. But it will NOT work in 8.1 for most of my programs. I desperately need it to work on my All My Movies database software from Bolide software and my Green Eclipse sticky notes. And cut and paste will NOT work AT ALL for those programs. It works sometimes for my email and my Apache Open Office word processor.
    I have contaced microsoft who's tech did something Tuesday morning to get it working. But then I booted down my computer and went to bed and when I booted it up, yep, no more cut and paste ability again! So I tried contacting microsoft this morning around 2:30am and they said it was an OEM problem and to contact Toshiba.
    I have even run a sfc /scannow twice and get the same error message:
    sfc /scannow      ran 1/22  1:30am
    results: windows resource protection found corrupt files but was unable to fix some of them. details are included in the CBS.Log windir\Logs\CBS\CBS.log
    for ex c:\windows\Logs\CBS/CBS.log
    note that logging is currently not supported in offline servicing scenarios
    The above error message I WAS ABLE to cut and paste FROM my green eclipse sticky note to this forum! But when I tried to cut and paste this message back to a NEW sticky note......NOTHING!
    I hope someone here can provide a permanent solution to fix this! It may seem minor but I do a LOT of cut/pasting!
    frustrated!!!!
    lisa

    There are dozens of possibilities, Lisa.
    Which C50-A do you have? There is a label on the bottom.
    What security applications do you have installed? Webroot is a common offender.
    Do you have Microsoft Office installed? If so, which version?
    Do you use Bluetooth?
    Did you upgrade to Windows 8.1 properly, following carefully the instructions here?
       How to Update from Windows 8 to Windows 8.1
    Find a situation that always gives you trouble, so that know when we learn something.
    Then see if that trouble occurs after a clean boot.
       1. Open the System Configuration utility (msconfig.exe). You can do that by typing msconfig at the Start screen and pressing Enter.
       2. On the Services tab, set the Hide all Microsoft services check box and then click Disable all.
       3. On the Startup tab, click Open Task Manager, right-click and disable each Startup item. Then close Task Manager.
       4. Back on the System Configuration screen, click OK, and restart the computer.
    -Jerry

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