I need to reinstall creative cloud, but can't see how. Nothing works anymore!
Hi, I've had some issues with my iMac and need to reinstall Creative Cloud. I no longer have the software to uninstall, and can't see how to reinstall on the Adobe website. Where do I go from here?
You can delete the alias also Adobe creative cloud if you have that in Application folder and try downloading CC cleaner tool for MAC Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Run the software and remove Creative cloud Desktop app.
Navigate to the OOBE folder.
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the OOBE folder.
Access hidden user library files | Mac OS 10.7 and later
You can download it again from here: Free Creative Cloud | Download Adobe Creative Cloud free trial
Sign in and then try to install CC apps.
Similar Messages
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Help help help
I'll know where to look next time.thing is the app I'm using does not show up in there at the moment. If you delete an app does it wipe the settings or does the iPad "remember " them""?
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I need to reinstall creative cloud app, but all I can find is the trial version.
I need to reinstall creative cloud app, but all I can find is the trial version. Help!
Hi,
Please download the installer for the Creative Cloud from the link below:
Creative Cloud Help | Creative Cloud for desktop
Once installed, sign in with your Adobe ID. In case of any trial error, please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena -
I want to buy Creative Cloud but can´t do it in my country (Uruguay), have any problems if I change my country??
Your Adobe account details need to match your billing address so I'm afraid you can't select another country to get round this. Please contact a reseller.
Kind regards
Bev -
I can't download adobe after affects i am setup creative cloud but i dont see after affects
i can't download adobe after affects i am setup creative cloud but i dont see after affects my pc windows 7 i3 ram 3
& hd grapics card atiNormally if an application is not listed it is because the machine does not meet the requirements. Based on what you just indicated your RAM is short, and you didn't indicate if your machine is 64-bit which is required as well.
Intel® Core™2 Duo or AMD Phenom® II processor; 64-bit support required
Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
4GB of RAM (8GB recommended)
5GB of available hard-disk space; additional free space required during installation (cannot install on removable flash storage devices)
Additional disk space for disk cache (10GB recommended)
1280x900 display
OpenGL 2.0–capable system
QuickTime 7.6.6 software required for QuickTime features
Optional: Graphics card from list below with at least 1GB VRAM for GPU acceleration of ray-traced 3D renderer
Internet connection and registration are necessary for required software activation, membership validation, and access to online services.* -
I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photoshop is up to date and ready to use and its not installed on my computer anywhere.
Rattler2015 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.
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I have creative cloud but Lightroom 5 develop does not work. What do I need to do to get it working?
If lightroom downloaded and installed without any errors, you will get better help with program questions in the program forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
http://forums.adobe.com/community/lightroom -
My iPad screen is extremely damaged, I need to wipe iPad clean but can't see the screen. Can I control iPad settings through my pc/iTunes?
You can try an alternative.
This is the quickest thing that came to mind, but if you want to wipe it with no care of the data on the device at all:
Place device in recovery mode (turn off device > hold home button + plug in to iTunes (WHILE HOLDING BUTTON)).
iTunes will give you an error saying it detected a device in recovery mode, you need to restore to use device. Restoring device is a factory reset. AKA a wipe of the device
article for recovery mode: http://support.apple.com/kb/ht4097 -
Trying to install MS Office 2011 for Mac SP 2 (14.2.0) on my Macbook Air (Lion 10.7.3). I have to close Microsoft Database Daemon and SyncServicesAgent but can not see how to do so. I have closed all applications. Can anyone help? Many thanks
Thanks Kurt! I had tried all that and had tried closing both programmes from the application monitor, but SyncServices Agent refused to close. I tried closing Launchd which is their mother application, but that just caused the screen go go blank. In the end the two programmes let themselves be closed next time I tried the installation process so all was well. Thanks for your help!
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I have installed Elements 13 on my Mac but can't see how to open it. When I click on the disk icon on the desktop it takes me to an information page that gives no information about opening Elements 13. How do I open the software so that it can be used?
Unfortunately, when I open applications, adobe photoshop elements 13 folder does not appear in the adobe folder. It appears as a disk on the desktop, only.
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I need to change from monthly to annual payments but can't see how to do it
Due to changes in our business credit card agreement we need to cancel all standing orders and make one off payments so I need to change my subscription to an annual payment. Is this possible?Adobe Creative Cloud I can't find out how to do it on the website.
Hi Geranium1,
Please go through the link below and look under 'Membership and Account' section.
Manage your membership and payments | Creative Cloud (change to an annual membership or a full creative cloud membership).
Regards,
Anand -
I am running vista home premium and I use both internet explorer and firefox. The NYT website photo blog is called LENS and I have always been able to use it. A week or two ago I was told that I needed the latest version of flash drive to view photos. I went to the download site. got the software and loaded it. My list of program now shows Version 10 active x with flash plugins but can't see the photos. Appreciate any help
Hi, Are you using a 64bit Operating System? What version of IE are you using? Did you use the DLM(download manager) when Installing?
Thanks,
eidnolb -
Reinstalled windows. Now can;t see how to get Photoshop, Bridge and lightroom back
After a complete reinstall of my system, I just came to the Adobe site wanting to download my products and can;t see how to do it. Might just be missing the obvious, but I dunno...any ideas? Where do I go to download the Creative Cloud app, and from there I can presumably download the products I have paid for...
You can check your Adobe account onoline and see if there are links there for your products. If you purchased them as downloads thru Adobe then they might be. Otherwise, you should be able to find them thru the following page:
Download and Installation Help -
https://helpx.adobe.com/download-install.html
You will need your serial number as well, which might be found in your Adobe account online if you registered the software. -
I've read that my account should activate after signing in, but it doesn't work for me. What do I do?
@350125 -
Here are several trouble-shooting methods that should get the applications activated again by your Adobe ID:
A. Follow steps 4 and 5 of http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html:
Launch the application.
Click the License This Software button.
See your Adobe ID in the dialog and click the Sign In button.
B. Use the Adobe Application Manager to install a different application to trigger activation using your Adobe ID.
C. If one application launches without asking for a serial number but another does, then from the application that is activated choose Help > Deactivate from the menu. Relaunch and activate either application.
D. Re-install the Adobe Application Manager from here: http://www.adobe.com/applicationmanagerpatch/index.html. Then launch the application again.
If none of these methods resolve the issue then provide:
Your operating system version.
The following three log files: PDApp.log, amt3.log and oobelib.log.
Email this information to [email protected].
Getting the log files on Windows:
Open the Command Prompt.
Type mkdir Desktop\logs and press Enter. This will create a folder called logs on your Desktop.
Type copy %temp%\PDApp.log Desktop\logs\PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type copy %temp%\amt3.log Desktop\logs\amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type copy %temp%\oobelib.log Desktop\logs\oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Zip the folder logs using a Zip program like 7-Zip (available from http://www.7-zip.org).
Getting the log files on Mac OS X:
Open the Terminal (located in the Utilities folder under Applications).
Type mkdir ~/Desktop/logs and press Enter. This will create a folder called logs on your Desktop.
Type cp ~/Library/Logs/PDApp.log ~/Desktop/logs/PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type cp /tmp/amt3.log ~/Desktop/amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type cp /tmp/oobelib.log ~/Desktop/oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Type tar -czf ~/Desktop/logs.tgz ~/Desktop/logs and press Enter. This will create the file logs.tgz on the Desktop. You can safely ignore the message: tar: Removing leading '/' from member names. -
I've bought the photographer plan of creative cloud but can't install it.
I have bought the photographer plan of creative cloud and when I download the PS and LR apps I need to write my serial number which I don't have. Also don't know how to get the code. Please I have already read and search for any information and don't get any result. Any help please???
Illari Arbe if you are being prompted for a serial number then it is likely the computer is currently unable to contact our activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.
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