I need to reinstall my Acrobat 9. Have a disc and serial number, but when I enter the number I am told it is not a valid serial number. Checked my registration for CS 5 and that is the number. Now what?

In trying to reinstall the Adobe Pro 9, I keep getting the message that I ado not have a valid serial number. But I am using the number Adobe shows as the number with which I registered the product. Need this program to work. Any advice?

If it's a CS5 number you need to install with your Creative Suite disks, NOT an Acrobat download.

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It sounds like you bought an upgrade from Adobe. How much did you pay? The upgrade is about $80, and the non-upgrade is about $150. If you bought an upgrade version and had no previous version, you would see what you're seeing.
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Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Contact Adobe Support by chat for serial number issues:
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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i know extremely frustrating that there is no one to contact!
i got my friend to help not sure if your having the same problem but i had to download stuffit expander from the app store to expand the zip files that you initially download you should be able to open them and enter serial number from there
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hope that can be of some help.

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Skippy2121 wrote:
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http://support.apple.com/kb/HT2534

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capnpanic wrote:
I bought elements and now its says my trial has expired
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I need to reinstall my Acrobat 9. Have a disc and serial number, but when I enter the number I am told it is not a valid serial number. Checked my registration for CS 5 and that is the number. Now what?

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