I need to reinstall my apps but the desktop CC manager says the apps are all still installed
I have been dealing with some problems with my computer following a power failure. I have had the hard drive replaced and the OS reinstalled by a technician. I reinstalled my Adobe apps a few days ago but I am still having some issues. The technician has suggested that I trash all my adobe files and download and re-install. The desktop CC manager still show that all the apps are still installed and won't let me download again. I downloaded the adobe app cleaner and ran that but the CC desktop manager still shows the apps listed as installed. Could you please advise me on the best way to solve this problem? Thank you.
Hi MediaSusan,
Instead of moving the apps to the trash you should properly uninstall them.
To uninstall the application in Mac
Finder ---> Applications ---> Utilities --->Adobe Installers --->Uninstall all the releant Adobe apps.
Launch Creative cloud desktop ---> sign out ( from preferences) --> sign back in
It will start showing you the option to install those apps.
Thanks
Kapil
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