I need to reset my security questions because they are not responding to my answers. How can I do this?
I want to purchase an app from the App store, but I cannot because my security questions are not matching up. I need help resetting them.
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
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OK so i need to reset my security questions because i do not remember them,but the link that is given for my email is incorrect. i do not know how to change that?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103340) -
The problem of having 2 'Podcast' folders / menu items after adding a new podcast through clicking on a link in the browser has been addressed on the forums by instructing users to resubscribe to existing podcasts, which then appear in the new folder, and delete the old folder. This will not work for me as most of the podcasts I listen to are BBC, which vanish from the web 7 days after they were first broadcast (about which much swearing, but that's unalterable). Consequently I can't adopt this solution.
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Hi ALL,
hope you are well.
I can't remember my Answers for the security questions and i can't reset my Security questions because i don't have a rescue mail what can i do?
and i tried calling the security support team and they told me they will send me an instructions how to do it and still got nothing till now.
So please can i have some support.
I'll appreciate your help.
ThanksReset Security Questions
There are several different methods. Try one. If it doesn't work,
then try the next one. Don't try to do everything at once.
Frequently asked questions about Apple ID
Manage My Apple ID
Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74487) -
Still having problems with my security questions as they were not the ones I answered and now I'm confused.
Howdy Paul,
If you are having an issue with your Apple ID security questions, you can reset them using the steps in this article -
If you forgot the answers to your Apple ID security questions - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
I lost all my events on iphone prior to 2015 and this is not nice as I often need to look back on past dates they are on my Macbook air but how can I get them back to my phone
They're not lost, they simply don't show because you settings ask it not to.
Go to Settings --> Mail, Contacts, Calendar --> Calendar --> Sync --> All events -
I need to reset my security questions and answers. But nit is saying my birthday for a verification is invaid. How can I reset all of this?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99552) -
I need help resetting my security questions
Usually you will need to contact iTunes store support but this workaround may help:
-On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
- Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
- Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
- At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions. -
HT5312 I need to reset my security questions because I forgot them. How do I do that!
Every time I go to buy something from iTunes on my iPad 2, it asks for my security questions. I do t remember my security questions.! Help!
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
HT201363 I need to reset my security questions because I dont remember my answers
I have forgotten the answers to my security questions. I hadn't downloaded any music to my phone before and had been a long time since I'd answered them. Please send something to my email account. [email protected]
If that's your rescue email address, use the link to have them sent there. If not, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92877) -
the security question about which was your favorite car and least fav I cannot remmeber my answer how do i go about changing this or getting a new set up question ?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I had to change my password and did so succesfully, but cannot change my original security questios. To make new security questions, Apple wants me to answer my old security questions, which I cannot do to their satisfaction, as my answers do not match their answers on file. Is there a way to change my security questions without being able to answer my orignal questions first?
Outlaw123456 wrote:
Apple wants me to answer my old security questions, which I cannot do to their satisfaction, as my answers do not match their answers on file.
Why not? If you're the owner then you should know your own question/answer combination as you created them.
Outlaw123456 wrote:
Is there a way to change my security questions without being able to answer my orignal questions first?
Call Apple. -
I need to reset my security questions; I don't have a rescue email and I can't call them from where I am atm.
What country are you and your iTunes account in ? Does that country show on this page : http://support.apple.com/kb/HT5699 ?
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