I need to reset my security questions. How to contact support?

This may sound stupid but how do I contact support so that I can reset my security questions and have my account unlocked so I can purchase again? I tried the links provider for in the account page.
1. go to the www.apple.com/support
2. clicked on iTunes icon
3. clicked Account and Billing on the left nav
4. clicked Apple ID support
5. clicked on Contact Support on the left nav
6. clicked on the big Contact Us button
7. page loads back to the main support page from step 1.
This very, very ANNOYING! How to contact Apple Support?

Click here, phone Apple, and ask for the Account Security team.
(85694)

Similar Messages

I need to reset my security questions how can I do that?

I have forgotten the answers to my security questions how can I reset them?????

Call Apple: http://support.apple.com/kb/HE57
If you pass their verification process, they can be reset.

I need to reset my security questions. However, the email address in the hypertext link is wrong. How do I change it?

I need to reset my security questions. However, the email address in the hypertext link is wrong, so I never receive the "reset" email from Apple. How do I change it?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a rescue email address or a Security Questions issue, then see:
         If you forgot the answers to your Apple ID security questions - Apple Support.
         Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

I need to reset my security questions, but can I message support by text and not call or if you can tell me how to reset my questions here that will be great and I don't have a rescue email.

I need to reset my security questions, but can I message support by text and not call or if you can tell me how to reset my questions here that will be great and I don't have a rescue email.

If you've forgotten the answers, you can't do that yourself. Click here, tell the iTunes Store staff that you can't call, and see what they say.
(109704)

OK so i need to reset my security questions because i do not remember them,but the link that is given for my email is incorrect. i do not know how to change that?

OK so i need to reset my security questions because i do not remember them,but the link that is given for my email is incorrect. i do not know how to change that?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103340)

I need to reset my security questions because it says the answers I provided are not correct. How can I reset with new security questions and answers

I need to reset my security questions and answers. But nit is saying my birthday for a verification is invaid. How can I reset all of this?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99552)

HT5312 I need to reset my security questions, I have just rest my user id and password. How do I proceed?

I would like to reset my security questions, how can I do this?

Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support

HT1918 i need to reset my security password, how do I do that?

i need to reset my security password, how do i do that?

Hello marilyn297,
Thanks for the question. If you do not recognize your security questions, or do not know the answers, see the following article for steps on how to reset them:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
     - sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password
     - sign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
     - contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.

HT5312 I don not have rescue email in my apple id and i need to reset my security questions

How can i fix that. I do not insert a rescue email when i create a apple id and now i need to reset my security questions i do not know how?

Click here and request assistance.
(74835)

HT5312 how do i reset my security questions without Calling Apple support?

how do i reset my security questions without Calling Apple support?

You need to ask Apple to reset your security questions; ways of contacting them include filling out and submitting this form.
(96738)

I need help resetting my security questions, i try to and it says email sent but i never get the email to my main email or alternate email, i never set my questions but somehow there set

I need help resetting my security questions, i try to and it says email sent but i never get the email to my main email or alternate email, i never set my questions but somehow there set, so i can also not buy apps without entering my question awnsers please help

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

We need to reset the security questions but the email address the reset email is being sent to is incorrect.

The email address in the account details is correct, but I need to reset the security questions is incorrect...
Forgot your answers? Send reset secuirty info email to ******@hotmail.com.au - the .au part is incorrect, how do I fix it? The email address in the account details is correct so I'm not sure how this happened.
Any help would be very much appreciated.

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

HT5621 I've changed my Apple ID email to my current email, but now I need to reset my security questions but I don't use my email I originally set up my account wit?

I deleted my email that I originally signed up with and I recently added my current email, I also need to reset my security questions but I can't because it's stuck on my old email.

Sign out and back into your apple id from Settings>iTunes and App stores>(Your apple ID)>Sign Out and then sign in again with the new address. Close app store from running in the background (or restart the phone if your unsure how to do this). If when trying to update any apps they are still asking for the old apple ID, delete and re-install those apps.

HT5312 I need help resetting my security questions so I can shop from the apple store.

I can't answer the security questions because I never set them up. I need to download n buy a game for my daughter.

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104628)

I need to reset my security questions however there is no option to send a reset link to email address anyone help?

I need to reset my security questions however there is no option to send a reset link to email address anyone help?

Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.

HT5312 please i need to reset my security questions for my apple id

please i need to reset my security questions for my apple id

http://support.apple.com/kb/HT5312
If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466, and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
HTH

I need to reset my security questions. How to contact support?

Similar Messages

Maybe you are looking for