I need to restore iPhone but it won't let me until I turn off "Find my iPhone".  I can't turn that off because of the restrictions passcode.   Please help

I have a restrictions passcode on my son's phone.   I had recently changed the code and now what I thought was the new code, isn't working.
I need to restore the phone, but it won't let me until I turn off "Find my iPhone."   I can't turn that off without a passcode.
Please help!

Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
You'll need to use the instructions in the link above to put it in recovery mode.

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