I need to restore my IPhone 5 and I get -1 error

Every time I try to restore the phone it stops when it reaches the last segment and that it is the installation of the Firmware and I get the -1 error.

Place the device in DFU mode.(hold the power button and the home button down together for an 8 count them release the power button and continue holding home button.)
If done correctly the screen should be black.
Restore it 3 times
If the issue persists take it in for service.

Similar Messages

  • TS3694 I am trying to restore my iphone and keep getting the error message 3014?

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    Have you looked here?

  • I'm trying to restore my iphone and it has a error 1601 when its finished. what can i do?

    I'm trying to restore my iphone and it has a error 1601 when its finished. what can i do?

    Covered here:
    http://support.apple.com/kb/TS3694

  • TS3694 while trying to restore my iphone i am getting an error message 2001.  what does that mean

    Hello,
    When I am trying to restore my iphone I a  getting an error message that reads, " The iPhone "iPhone" could not be restored. An unknown error occurred (2001)."
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    v/r,
    A Concerned customer

    Google is your friend.
    http://support.apple.com/kb/ts3694#error2001
    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.

  • I am trying to restore my iphone and im recieving 2003 error

    need help restoring my iphone
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    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
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    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
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  • I just tried updating my iPhone to ios 6. It told me that I need to restore my iphone and update it but I keep getting the -1 error

    I just tried updating my iPhone 4 to ios 6. It told me that I need to store my phone and update it but every time I try to update it, I get the -1 error message...can someone help me out?

    Sorry, wish I could help but I have the same problem.
    Been trying for hours to update a 4s and the furthest I get is the "-1" error.
    So frustrating, I guess a visit to Apple is forthcoming.
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  • HT4061 I just got this iphone 5c i used the Restore from icloud and keep getting an error it doesn't reset the phone tho factory settings what can i do?  I tried to reset it from the computer but it doesn't happen.  And now it shows the itunes icon.

    tryed to restore iphone 5c get an error message theres no info on it anymore and halfway through restore process it gives me an error

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  • When I try to restore my iPhone 3GS I get an error that says "unknown error (-1)." My iPhone is in recovery mode and I can't use it! PLEASE HELP!

    Before this it randomly said "your Phone can no longer send or recieve messages. Please restore to reactivate." Then, instead of restoring it, I restarted it. When I turned it back on it said "activation required." So then I tried to restore it and at the last step "restoring firmware" it freezes and gives me the error code (-1)! After this, it started randomly turning off and plus I couldn't use it at all! I put it in restore mode to try and restore it again and I got the same error message. I tried this on a windows 7 and a macbook with an updated iTunes and got the same error code. I tried it with 2 different sync cords too! What do I do!

    Are you running modified software on your phone?  This error seems to be common if the firmware has been modified and you're trying to restore the phone again. 

  • When restoring my iphone 4 i get a error message -50

    Hi can anyone help me im stuck. My iphone 4 was synced with a mac. my mac died, so I got a windows laptop. I downloaded I tunes and when restoring my iphone it comes up with a error message -50.
    can anyone tell me how to fix this problem?

    See this... http://support.apple.com/kb/TS3694

  • TS3694 Tried to restore my IPOD and keep getting 1604 errors. Any help?

    I haven't updated my ipod in 3 years because it was such a pain last time I did it and thankfully it came back. But I foolishly attempted it again and now after it was put in the restore mode and Itunes attemps to restore the device I get an error message with 1604. I have gone through the troubleshooting steps, tried different USB ports and get the same result. Any help?

    If as the artical says, uyou tried another computer and another network then make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar          

  • I need to restore my iPhone and I know how to do that, however my home button doesn't work. Is there a way around this?

    Does anyone know a way around this?

    Putting an iPhone into recovery mode means i need the home button to function properly. I am not putting it into recovery mode because of the faulty home button. I was just wondering if I could put the iPhone into recovery mode in a way which doesn't use the home button.
    I guess i will just end up going to apple.

  • Need to restore my iPhone and worried about songs that I downloaded via network and not the computer

    I haven't been able to sync my phone since the last software update in December.  It perpetually says that I don't have enough space on my phone even though I have 10gb of free space.  My last resort is to do a restore but I have made some iTunes purchases over my network and not through my computer that have not been synced do to this problem and the restore process has alerted me that if I continue that I'll have to re-purchase them.  Is this true?  Or will I be able to re-download them from the iTunes store after the restore process.  I've had to do that with other songs that have mysteriously disappeared but I don't want to proceed until I'm sure I can.
    TY in advance

    Disable automatic syncing by opening iTunes, then going to Preferences>Devices and checking "Prevent from syncing automatically".  Then connect your phone and go to File>Devices>Transfer Purchases to transfer your purchased music to iTunes.  Confirm that your purchased music is now in your iTunes library.  If so, restore your phone.
    Also, if you purchased them with the Apple ID you have set in Settings>iTunes & App Stores, and if the songs are still in the iTunes store, in many countries you will be able to redownload them for free.

  • I try to restore my iPhone and I get a pop-up saying "The iPhone could not be restored. This device is ineligible for the requested build". Please help.

    Trying to restore my phone. I have it in recovery mode. I have iTunes updated and I've done the terminal hosts thing when I clicked "more information". No matter what I do I still get the same pop-up. It'll extract files for anywhere of 10 seconds to 2 minutes and then the pop-up shows. I hope i've given enough info if not please ask for more. Also I'm using a mac computer.

    Problem solved. I misread one of the steps in the terminal walkthrough.

  • HT4623 When i try to restore my Iphone 3GS i get an error code at the end code 1002

    Hi im new to iphone, my phone says it is in restore mode at the end of restore i get the following message. The Iphone"Iphone" could not be restored. An unkown error occurred (1002)
    Please can you help i have tried all the things recommened in the list on the help page.
    Thank you
    Daniel

    Fallow TS3694

  • When restoring my iphone 4s, I get an error code 9. How do I resolve this? Have followed steps listed on the apple website but no luck so far.

    Any help appreciated.

    Did you check your Hosts file, as described in the link I posted?
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  • I am trying to sync my iphone and im getting and error "apple mobile device service not started"

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