I need to sync my phone with my computer as a new phone. When I attach the cord, iTunes is not asking me if it is a new phone but tries to sync my prior apps. I was having problems and do not want to restore my old settings. How?
How can I force iTunes to let me backup my iPhone to my computer as a new phone? It is not asking me if it is a new device but is trying to restore my old settings.
Go to iTunes Preferences, Devices tab. Check the box "Prevent iPods, iPhones & iPads from syncing automatically".
then connect the phone, click on its name, and click the "Restore iPhone" button.
Similar Messages
-
I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa -
When I tried to update my ipod touch, there was a problem and i don't get to restaure the softwere
I was updating my ipod touch 64gb with the new operation softwere, there was a problem, and the itunes message showed that I had to restaure. When I try to restaure the follow message appear '' The apple site is not available" I tried to use the existent procedures without sucess. What sould I do?
If the message said can not contact the update server:
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem
Otherwise I do not understand the problem. -
I am using windows 8. I have downloaded i tunes. but i can not find my i phone any where in i tunes menu. so I am having problem in syncing my phone. please guide me
If the device doesn't appear as shown in the following instructions: http://support.apple.com/kb/HT1386
then the following may help: http://support.apple.com/kb/TS1538 -
I don't have the original laptop my iphone was set up on. I have backed up all my data on icloud. If I sync with my new laptop and erase all my contents(restore to factory settings), can I then get it all from icloud?
I have the same problem as the emails go to my iCloud account that I cannot access!!! I cannot answer the security questions as someone else must have set up my iCloud account. Nothing seems to work. It would be great if someone has some ideas as what can be done to recover the situation?
-
Issue with office web apps sorry, there was a problem and we can't open this document.
Hi All,
i am having issue when trying to open the word file using office web apps farm. i have multi-tier farm (2 wfe, 2 apps and 2 owa). is that something wrong with certificate or the way AAM configured. Can anyone give me some direction please?Hi,
According to your description, my understanding is that you failed to open the word file using office web app.
Please open the word file using office web app in other SharePoint sites and test whether this issue occurs. Also, please test whether all words have this issue.
Please reset IIS on the OWA server.
Please disconnect the SharePoint Farm from Office Web Apps and reconnect it. Then check the WOPIZone and TMG server.
Please created certificate for your PC and update mappings of IP addresses.
Some useful posts for your reference:
https://social.technet.microsoft.com/Forums/office/en-US/fdbf2198-5a62-422a-9015-a65599eabeb5/office-web-apps-2013-sorry-there-was-a-problem-and-we-cant-open-this-document-if-this-happens?forum=sharepointadmin
https://social.technet.microsoft.com/Forums/office/en-US/154e9673-8227-4913-9f2a-97677e4c5314/sorry-there-was-a-problem-and-we-cant-open-that-document?forum=sharepointadminprevious
http://sharepoint.stackexchange.com/questions/66013/a-problem-with-a-websites-security-certificate-for-apps
Best Regards,
Dean Wang
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
My iPhone is having problems and I have to send it into Apple to get a fixed but in the mean while I need a phone. Could my old env touch act as a temporary replacement with the data plan? And if so how to I activate it with going to Verizon and once I get my IPhone back will I be able to activate it without going to the Verizon store?!? Thanks:)
Im sorry. Im on my ipad and i didnt read that.
Sorry again -
Can someone please help me get my iPhone to sync to your computer?
I can not sync my iPhone to the computer. I keep getting up an error message that synchronization does not want to start. I have uninstalled iTunes and then reinstall it. But the same warning box will appear. How can I get my phone in sync again?Hello lenmin,
Thanks for using Apple Support Communities.
To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
Have a great weekend,
Alex H. -
I need to update my phone, but my computer broke, and do not have a new one. can I use someone else computer to go through with the update if i log on with my itunes account or Is there a chance of loosing all my data, ie: music/photos? And if all else fails can i go to the apple store and have them update my phone?
Update to what? The 3G you want to update? You have ios3 or 4 on that 3G?
Go to a friend, authorize that pc.
Read this : http://support.apple.com/kb/ht1848
and this : http://support.apple.com/kb/ht2519
Make a backup of your stuff (from the phone. apps/photos/music/blabla). Update your phone. The phone will restore the backup automatically. -
Hello
I had configured Office Web Apps for SharePoint 2013 which was working fine for about 2 months until this morning.
The error message I get for WORD, PDF and Excel files is:
The ULS logs on the WFE give me this:
WOPI (CheckFile) Proof Data: AccessToken Hash '1572676699' [1054 bytes], URL
01/08/2014 11:01:58.01* w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI afk59 Monitorable
WOPI agxqc Medium WOPI Signature verification
attempt failed with public key 01/08/2014
11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI agxqc Medium WOPI
Signature verification attempt failed with public key
01/08/2014 11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI agxqb Medium WOPI
Signature verification attempt failed - no public key e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI ahdzz Monitorable WOPI
Proof: All WOPI Signature verification attempts failed e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01 w3wp.exe (0x1368) 0x09B4 SharePoint Foundation
WOPI ag7pj Unexpected WOPI
(CheckFile) - Invalid Proof Signature for file Letterhead Template.docx url: http://site.contoso.com/_vti_bin/wopi.ashx/files/9c5d0d7077aa43e9a9538c02deb57580?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOi
The ULS Logs on my Office Web Apps server gives me this:
Error message from host: Verifying signature failed, host correlation: d197d187-ef9d-42f6-ae4f-c4b8199c1078
WOPICheckFile,WACSERVER FileNotFound
WOPI CheckFile: Catch-All Failure [exception:Microsoft.Office.Web.Common.EnvironmentAdapters.FileUnknownException: WOPI 404
Any idea what may have caused this issue all of a sudden?
Thank you.
YoshiHi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi -
Hi can you help I was having problems with my iPod so I restored it but I
accidentally set it up as a new iPod is there any way to restore it from an old
backup when I right click iPod in iTunes there isn't one anyway to recover one
or find it on computerThe following says how to restore from backup.
iOS: How to back up
If you go to iTunes>Preferences>Devices you can see if you have an iTunes backup. You need one dated before or the exact time you started the restore. -
My account was deleted for security issues. I made a new account, but I can't syncronise my apps with this new account. I bought a new Iphone and would like to transfer the apps ans music on this new one. Can somebody help me?
Why would you make a new account? This will likely cause many problems. Just get you old account enabled.
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Frequently Asked Questions About Apple ID
Everything you purchased with the old account will always be tied to that account. You will have to authorize the computer for that account and you will have to update the apps from that account. -
I have an iPad version 4.3 and I had instagram install, like I was having problem I uninstalled it, but now I can't install it again, because my iPad doesn't support the new version, is there a way that I can download instagram for this iPad?
Update your iOS.
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
Cheers, Tom -
I was having problems with my iPhone 5s (couldn't receive iMessages or emails). Cell company tried "fixing it" but to no avail. They ordered me a repacement 5s. Trying to set up, but it is taking forever. Seems to be stuck in one particular spot. It's at the stage with a black screen, white apple icon and a bar underneath. The bar is is just a fraction complete, and it has been stuck in this spot for almost an hour. Tried to restart it but it went to the same spot and froze again.
BOB we need you urgently
Perhaps Bob will see this thread, he is the professor in these cases.
You do not use a WEP password but wpa/wpa2 on router and equipment.
All equipment connects to WiFi, but for your iPad.
Even with all other equipment WiFi off, you cannot connect your iPad.
Your iPad connects to other WiFi nets correctly.
All resets etc done on iPad and Router.
Still I am not sure it is your router for sure, frustrating...
I want to test 2 other things:
1. in your iPad, set everything OFF in Settings/Cellular, turn off/then/on your WiFi, and see whether it will still not connect...
2. If that does not do it: disconnect the router as well as the modem from the power, for 15 seconds, then reconnect the modem, let it fully start, then reconnect the routet let it fully start, turn of your WiFi in iPad, then on, and see whether it will connect. -
I had music on my i tunes that I deleted. When I sync my iphone the music that was deleted shows up. How do I get rid of the music I do not want on my iphone?
Connect your I-phone to i-tunes , click on music . Not the one in the library but the music that opened up when you connected to i-tunes . Highlight the complete album or songs you want deleted, then right click and delete. Once you deleted the songs off you i-phone, then click the music from the library of your i-tunes. If that same music or album is also in there then repeat what you did in the i-phone to delete . This should take it all out.
good luck
Maybe you are looking for
-
Bluetooth connects but no audio
Droid Razr Maxx HD auto-connects to car's hands free system with bluetooth without any problem, but audio won't come through speakers, only through phone. No problem until the 4.2 update.
-
IPhoto '11 Fixes Library Syncing Problem?
iPhoto '08 libraries didn't play well with Portable Home Directories, resulting in lots of syncing errors. (There's a lot of information about elsewhere.) Has anyone had an opportunity to test iPhoto '11 with Portable Home Directories to see if the p
-
Cant use chinese character in input scheduler name
Cant use chinese character in input scheduler name
-
3D Toolkit - Saving views for PDF
I am haveing trouble keeping the views i am saving in 3D toolkit. So far i have created a u3d. file and in 3D toolkit can view top view. When i save the file and import u3d. file into pdf. file the view reverts back to perspective view. How can i kee
-
Click wheel scroll acts oddly.
The scroll wheel on my iPod acts funny. Like, if you're scrolling through a long list and you're making lot's of spins, it just doesn't always register. It doesn't really have a very smooth scroll. I don't know how to describe it, but if you've exper