I need to uninstall Apple Software Update program but can't.  Message reads: "There is a problem with this Windows installer package.  A program requirement for this install to complete could not be run." I have XP

Following steps in support.apple. iTunes was uninstalled with no problem, This was 2nd step and 2nd error was "fatal error during installation" I left everything as it appeared and no further steps were taken. I saw instructions for other OS "fixes" to these error messages, but not XP. Am aware it is no longer supported, but, my desktop is not designed for any OS but XP. Was uninstalling to fix a problem logging to my account within iTunes, and, was getting error "no connection to internet" Diagnosed it and found the secure server was rejecting my log in attempts, but internet connection was fine. Have Avast and Malwarebytes apps and, after running two sessions each, found Trojans which were quarantined. Rebooted and still getting same error. Uninstalling was last resort.
Help! If I hadn't already uninstalled iTunes, I would let it go since I could still access my music and other media. My iPod and iPhone would have just had to survive without the ability to sign in to my account, but, I needed to update my address to use my debit card for a storage upgrade and it was rejected because I just moved and the account needed to be corrected to reflect the change

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Similar Messages

Maybe you are looking for

  • Connect to router but cannot connect to the internet

    i set up a wireless network from my desktop, the desktop works great connects to the internet and is the pc that the router is on..i have a laptop and search the wireless networks..i find the one i made and connect to it, my laptop says im connected

  • Discoverer 4i Plus Problem

    Hi, I have installed 9iAS 1.0.2.2 on Windows 2000 server which has two network ip addresses. One of the ip address is not functioning well. So the prefeences.txt file contains the functioning ip address. Also I have set this ip in the registerprefere

  • Broadband/Phone Fault reported over 12 months ago ...

    I've had an issue with my home hub since I switched to BT over a year ago. The hub resets everytime there is an incoming call. I've had 9 engineer visits, the hub replaced, filters replaced and the engineers confirmed that the wiring in the house was

  • I am having issues with being able to send videos through text message after the update

    I have the motorola droid 4 and after the recent update, I am no longer able to change my video settings on my phone. I need to be able to change the quality to low to be able to send as mms, however the option is no longer there? I have went through

  • Firefox 8 turns black on opening.

    When opening a new window, the border turns black then goes back to normal. This slows down the browser a bit. [http://i.imgur.com/DugeR.jpg Picture]