I need to update my Apple ID to reflect my new e-mail address, but seem to have created a whole new Apple ID instead. Please help!
Hi- not sure if this is the right forum for this, but I'm hoping to merge my two Apple ID's, or at least get rid of the new one that isn't linked to either of my devices. I seem to have my old Apple ID, that is linked to my Iphone 4 and Mac Book Pro, Itunes etc. And my NEW Apple ID, with the correct e-mail address, that isn't linked to anything. I have tried to change my Apple ID by managing my account, but it won't let me change the e-mail address as the correct address is already being used. Please help, anyone!
Thank you,
Julie.
Hi Julie, I have the same issue (except to complicate matters even further the .me address I'd like to keep is an alias) and have spent over an hour on the 'Express Support' chat tonight; where I've been told that to date Apple will not merge two accounts and if you choose to delete one account, that .me address/ID will never be available again ... I did ask if this was something Apple were looking at changing, but was told:
"Once an @me.com email address is created once it is used forever. To create an account you would have to use an email address that would have never been used before. I wish there was a way for us to do that, however there is not. The only way to free up an @me.com email address would be if we recycled accounts and we currently are not doing that."
Crystal, the support technician, then went on to state:
"When you remove an alias from an account that permanently deletes it and makes it unable to be used again on that account it was deleted from or on another account."
followed (after my attempts at suggesting various work-arounds) by:
"Merging of Apple IDs is something that we are unable to do. There are a series of Apple Discussion Boards stating this as other customers discuss not be able to merge their IDs also. If you click on Frequently asked questions at this link, it also states that we cannot merge IDs: http://support.apple.com/kb/HT4895"
Bless Crystal, she really did try to help, but this looks like an option we'll just have to wait for! Hope this makes sense ...
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