I need to update my apps in the App Store, but when i try to update, the Sign Up Apple ID pop up box came out with different Apple ID. How can I change it to mine? My iTunes Store already login with my own Apple ID.
I need to update my apps in the App Store, but when i try to update, the Sign Up Apple ID pop up box came out with different Apple ID. How can I change it to mine? My iTunes Store already log in with my own Apple ID.
Just now you said the other Apple ID stored inside it, is that mean all my data back up in that the other ID?
Similar Messages
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I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I'm signed in to my account on my macbook air's apple store, but when I try to update any apps, it has a locked in apple store user which is not mine. I have no idea where this user came from, but I need to update my apps and get this user off my computer. The users email is locked, it is grey in colour and I can not get it off. I've tried my system settings and the app store, logging in does not change the fact that there is a strange email there. I need help, please! I don't know if this is a hack or what, I brought my computer into the shop to get some work done so it may be their account, I just need the account removed.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test. -
I used to share one apple ID/account with my ex but made a new one for myself recently and logged out of the old one but when I try to update my iBooks (only happens with this app)it asks for the other account's password(which my ex changed by now). I don't understand why this happens when I'm logged into my account and it only happens with that app. Please help, I need to update. :/
Content (apps, music, ibooks, films etc) is tied to the account that originally downloaded it, so if the iBooks app was downloaded using the account that you used to share with your ex then only that account can download updates to it. As it's a free app you could delete it and re-download it under your own account - and then re-download your ibooks into it (or copy the books to your computer's iTunes first via File > Transfer Purchases and then sync them back to the app).
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I can go onto the itunes store but when i try to update ios 7 it says i have no internet connection
i can go onto the itunes store but when i try to update ios 7 it says i have no internet connection
I upgraded my iphone 5 to IOS 7 and it will not recognise my previously OK bt home hub connection. If I go to an allternative, BT WiFI it connects but will not allow me to access anything on the web or any applications needing web access. Any way round this or can I revert back to IOS 6?
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I have a Macbook Pro (2013) OS 10.8.1. Moved into a university house and need to use ethernet cable. Bought the Thunderbold connection but when I try to use the ethernet with it a webpage comes up saying Wireless Setup and Router Setup? I have previously used ethernets in similar situations and never had to input information like this?
I have tried to turn of the wi-fi but that doesn't work either. I think it could be a something to do with the internet provider because virginmedia comes up on the webpage. This is what comes up:
Wireless Setup
WGR614V9
V1.0.11_1.0.1VGUK
Wireless Setup
Name (SSID):
Security Passphrase (WPA-PSK):
(8-63 characters)
Channel:
01 06 11
Router Setup
Router Password:
(8-63 characters)
any ideas?!? -
Please help! I can power the device off but when i try to unlock the screen its like it cant feel my finger tracing over my unlock design, thus I cannot sign into itunes to download what i have before I possibly loose everything My warranty is expired and I dont know if there is any other solution before I dump a bunch of money into this devise. ThaNK YOU!
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My Ipod touch 4.2 will say it is connected to the wi fi but when I try and use it with an app it says it is not connected to the internet
- Do other devices successfully connect to the network?
- Did the iPod successfully connect to this network before?
- Does the iPod successfully connect to other networks?
Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
-iOS: Troubleshooting Wi-Fi networks and connections -
When I plug in my iPhone to update it I'm told to update itunes but when i check for updates it says it is useing the latest version. I went to apple webpage and downloaded 10.5 and restarted my computer but itunes still says version 10.4. something
You downloaded 10.5 but did you actually install it?
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App store on my ipad is showing update, when I try to update them I get a message saying I need to change to the uk store? dont know what to do can anyboldy help
LynneChange App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the region where you are located.
9. Tap "Done". -
When I use the new Pages app. On my IPod to type documents, I can't open them on my new computer. It sends me a message that I have to download a newer version of pages to see the Pages document. When I try to do that it tells me all my apps are up to date and will not allow me to upgrade the pages on my iMac.
Any suggestions?What level of OS X is installed on your Mac (your profile is incomplete)?
Barry -
I am having trouble redeeming my iTunes card on the Mac App Store....A message comes up and says, "your session has expired. Try again." I try again and it's the same message. I also tried to enter the redemption code on the iTunes Store and the same message comes up or it says, "Error 5002" I need help....I feel like I wasted my money. and I need a program for school.
Clic here: iTunes: Advanced iTunes Store troubleshooting
Then click: Expand All Sections
Then scroll down to error 5002. -
My iPhone 3GS keeps showing I have app updates but when I go to
App Store It tells me all apps are up to date. Also when I select
purchased apps It just gives me a blank page.Launch iTunes. From the menu bar click Store / View My Account
Click: Edit Payment Information
Make sure you have the correct Security Code.
Then click: Done
And try resetting your Apple ID password. https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa -
I have bought numerous other books before & have never had a problem before now.
Hi Natalie ..
Try re downloading the book. You won't be charged again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I installed mobile voip in my iPad and when open the application it's not opening. What could be the problem?
Morning Ravee123,
Thanks for using Apple Support Communities.
If you are having an issue with an app you purchased from the App Store, take a look at this article:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Best of luck,
Mario
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