I need to update my Touch version 4.3.3, but I keep getting the error message "The iPod software update server could not be contacted".

I need to updatw my Touch version 4.3.3, but keep getting the error message "The software update server could not be contacted". It tells me to check the network settings but it looks like everything is ok. What might I be missing?

You need to be connected to iTunes on your computer which in turn needs to have an active Internet connection.
See the chart below to determine whether you can upgrade your device and what you can upgrade to.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1
iPhone 4                                      iOS 6.1
iPhone 4S                                    iOS 6.1
iPhone 5                                      iOS 6.1
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1
iPod Touch 5                               iOS 6.1
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 6.1
iPad 3                                          iOS 6.1
iPad 4                                          iOS 6.1
iPad Mini                                     iOS 6.1
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

Similar Messages

My ipod needs to be restore and I get a error message saying :ipod software update server coud not be contacted.

My ipod needs to be restore and I get a error message saying :ipod software update server coud not be contacted.

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
Then tap Settings > General > Software Update
No data is lost due to a reset.

The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message

Hello,
Please help me figure this out. I'm very unhappy at the moment. I'm fustrated and don't have any idea how to revert to the original version before the update was done on iMovie 10. I NEVER hated APPLE until NOW!! I love APPLE products and apps so please help me stay in that mindset. So I worked on some movie projects when I got my macbook pro 6 months ago. I update reguarly. I saw the update prompt and honestly, I did not think I would have ANY issuess with opening my previous files that I created only a few months ago with this updated version.The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message and the iMovie app closes. Last night I saw the file and tried to open it but no luck. Error message came up again. I reboot and turned off my laptop for the evening and tried again just now but nothing!! I need that video. My job depends on it! I worked so hard on this wedding video and now it's lost and won't open. I work another job and don't have much time. I really don't want to start all over again. Please help me. Thanks so much for your assistance.
Fustrated APPLE customer
Jolly A. Rupp

I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
I am running Yosemitie on a iMac.
Paul

I'am getting an update error when am trying to upgrade to newer version (4.3.2)..the error message content shows that i tunes could not back up the i pod,because the back up was corrupt or not compatible with ipod..can anyone help me out to fix this issue

I'am getting an update error when am trying to upgrade to newer version (4.3.2)..the error message content shows that i tunes could not back up the i pod,because the back up was corrupt or not compatible with ipod..can anyone help me out to fix this issue

Hi,
Try here: http://support.apple.com/kb/HT1808.
Hope this helps!
---likeabird---

I keep getting an error message that reads "to update application sign into the account you used to purchase it" I am trying to download Final Cut Pro X 10.0.9 I am signed in with the account that I purchased Final cut Pro X I don't have another acco

I keep getting an error message that reads "to update application sign into the account you used to purchase it"
I am trying to download Final Cut Pro X 10.0.9
I am signed in with the account that I purchased Final cut Pro X
I don't have another account I'm not sure what's going on

Welcome to Apple Support Communities
Open the Mac App Store and go to Purchases. Do you see Final Cut Pro X listed?
If so, open a Finder window, choose Applications in the sidebar and delete Final Cut Pro X. Then, go to the Mac App Store and download Final Cut Pro X for free.
If you don't see it in Purchases, see if it's hidden, and if so, unhide it > http://support.apple.com/kb/HT4928 If it doesn't work, contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact

Can't download itunes update. Keep getting this error message: THe program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem

Can't download itunes update. Keep getting this error message: THe program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem

I researched the advice on the link provided by b noir as well as very similar advice from apple support: http://support.apple.com/kb/TS5376. It worked for me (for now).
Some things of note:
I did all of the things requested by the link I provided
My computer WOULD NOT uninstall Apple Mobile Device Support. I had to manually remove the folder (also as instructed by the url)
I also uninstalled MobileMe. Was a little different than removing the other apps. Follow instructs provided here: http://support.apple.com/kb/HT2992
I did not uninstall iCloud
I have to admit it was a bit scary removing all those things. Is important to note that when re-installing Apple, follow steps to do so as Administrator (the right-click thingy and whatnot).
Hope this helps!

Am trying to update to 5.0 from 4.2.1 and keep getting an error message "There was a problem downloading for iphone. The network timed out. What do I do ?

Am trying to update to 5.0 from 4.2.1 and keep getting an error message "There was a problem downloading for iphone. The network timed out. What do I do ?

This is asked and answered many times each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again.

I'm trying to update to iOS 5.1 but I keep getting an error message saying download failed

I'm trying to update to iOS 5.1 but I keep getting an error message saying download failed

I'm not sure this will help but you might take a look at this article.
http://www.macworld.com/article/1165828/cure_for_an_incomplete_ios_update.html

HT4943 Error during download - I keep getting this error message when installing or updating apps

I subscribed to wired magazine and I am trying to download the first mag, however I keep getting an error message stating "error during download, try again later". I also get an error message when trying to resume paused updating of apps. I've tried turning ipad2 off and then on again but this doesn't work. Can anyone help?

There are all basic troubleshooting steps that have worked for other users in the past that were having problems downloading and updating apps. YMMV .....
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.

I need to update my itunes on my mac but I keep getting an error message - any ideas?

I'm trying to update itunes software on my mac but I keep getting an failed to update message.
I also tried to download the software from apple.com but that didn't work either.

What version of the OSX do you have?
Check for any supplemental updates for the OSX and install it, it will contain the app store application in it as well as the latest version of itunes

I want to update my ipod touch but I keep getting an error message...

I want to update my ipod touch to iOS5 5.1.1, current software 4.3.5, with a capacity of 59 GB but I get an error message stating that an error has occured whilst backing up the ipod (-5000) and if I continue to update it I will lose all the contents of the ipod touch will be lost, what should I do, continue or not bother to update my ipod touch?

Try:
Backup error (-5000): Apple Support Communities

I keep getting an error message when trying to update applications on my Mac.

For a few weeks now, whenever I get the pop up message that there's an update available for something and I click through to go update, it asks me to log in and then gives me this error message:
I click Okay and nothing happens.
I am sure I'm signing in with my current Apple ID. However, I wonder if the problem relates to the issues I had after I got my first iPhone in November. When I first got it, the tech set it up with the Apple ID I had created for my daughter to use for her iPod a few years ago. Since I used my own email address and I don't want her apps, I created a new one and reset my iPhone. That was all before this error message started popping up.
Can anyone help me fix this? I want to be able to update my computer applications.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ appstore.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

TS1717 Having trouble running iTunes version 11.0.2 on a Dell Laptop running Windows 7 Professional Service Pack 1. Keep getting an error message "the software required for communicating with iPods and mobile phones was not installed correctly..." reinst

Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1). I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you? I normally respond with OK and it immediately tells me "could not be repaired. Please reinstall iTunes..." I have done this a number of times to no avail.

I also notice Quicktime is not getting installed at all.
That one is normal nowadays (ever since the iTunes versions 10.5.x).
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

I was trying to update my iTunes to 11.1.3 and I keep getting an error message

I was trying to update my iTunes to 11.1.3 and I keep getting the error message "iTunes has an invalid signature. The download has been removed or stopped". Thanks

Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

I'm trying to update my Itunes and keep getting an error message "The older version of Bonjour cannot be removed. Contact your technical group" What can I do or need to do?

What I said in the question. I have windows XP

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

I need to update my Touch version 4.3.3, but I keep getting the error message "The iPod software update server could not be contacted".

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