I need to upgrade my operating system but the display won't work. How can I upgrade ?

My 2014 MacBook Pro when powered up will not actually turn on. The display is VERY faint and in fact just a different shade of shut down. It does however make the usual start up sounds, without any display, when I start it up. When in this mode the caps lock will not illuminate when depressed. Apple support has suggested that a software upgrade may be the problem. How can I upgrade without a screen ?

My 2014 MacBook Pro when powered up will not actually turn on. The display is VERY faint and in fact just a different shade of shut down. It does however make the usual start up sounds, without any display, when I start it up. When in this mode the caps lock will not illuminate when depressed. Apple support has suggested that a software upgrade may be the problem. How can I upgrade without a screen ?

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    Begin forwarded message:
    From: John T Smith <[email protected]>
    Date: December 6, 2014 at 12:45:42 PM EST
    To: Giuliana Bono <[email protected]>
    Subject:  I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
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